--- title: 'Patient Support Specialist at Phamily' canonical: 'https://feeny.ai/job/patient-support-specialist-phamily-indianapolis-47s9nf2msq24' type: 'job' last_seen: '2026-11-08' --- # Patient Support Specialist at Phamily - **Company:** Phamily - **Location:** Indianapolis, IN - **Posted:** 2026-09-29 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.greenhouse.io/jobsatphamily/jobs/5439143008 ## Job description Patient Support Specialist Location: Indianapolis, IN | Initially Remote, Transitioning to On-Site Job Type: Part-Time (30 Hours per Week) | Permanent Job Reports To: Enrollment & Consent Manager Schedule: Monday–Friday | 9:00 AM–3:00 PM PST (6 Hours Daily) Pay Rate: $21.00/Hour (W-2) + Shift Differential About Jaan Health/Phamily: Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Job/Role Description: The Patient Support Specialist plays a frontline role in helping patients understand and enroll in Phamily-enabled care programs. This position conducts high-volume inbound and outbound outreach, educates patients on the value of proactive chronic care support between office visits, and helps strengthen communication between patients, providers, and care teams. Through empathetic phone-based engagement, accurate documentation, and consistent follow-through, this role supports Jaan Health’s mission to deliver more proactive, technology-enabled care that improves patient outcomes, reduces avoidable hospital and ER utilization, and creates meaningful value for providers and patients. Key Responsibilities: - Conduct high-volume inbound and outbound patient outreach through phone to educate, engage, support, and enroll eligible patients. - Explain the purpose, benefits, and value of care management programs in a clear, accurate, and patient-friendly manner. - Build rapport with patients while professionally addressing questions, concerns, and enrollment objections to encourage participation. - Manage the Scheduling inbox by responding to patient inquiries, triaging requests, routing clinical concerns, and ensuring timely follow-up in accordance with established workflows. - Accurately document patient interactions, outreach attempts, enrollment outcomes, and other required information in a timely manner. - Collaborate with client care teams, providers, and internal partners to ensure a seamless patient experience and continuity of care. - Follow established outreach workflows, scripts, quality standards, and compliance requirements while adapting conversations to meet individual patient needs. - Identify and escalate patient concerns, engagement barriers, and operational issues while effectively managing competing priorities and contributing to process improvements that support enrollment success. Requirements: - Bilingual English Spanish - Prior Care Management experience - Excellent written and verbal communication skills, especially over the phone. - Ability to perform high-volume, high-quality patient outreach with professionalism and consistency. - Call center experience and strong telephone etiquette. - Friendly, personable, and self-motivated approach with a passion for helping others, particularly patients with chronic conditions or ongoing care needs. - Strong organizational skills, attention to detail, and commitment to accurate record-keeping. - Comfort using technology and web-based tools, with reliable internet access and use of a personal laptop and smartphone. Preferred requirements: - Experience in sales, outreach, or upselling products and services. - Experience working in healthcare, care coordination, patient engagement, or a startup environment. Work style & logistics: We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset. You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results. Our culture is built on five principles that shape how we work, lead, and grow: - Care: We care deeply about each other, our colleagues, patients, providers, clients, and communities we serve, knowing that what we do has a meaningful difference in people’s lives. - Curiosity: We stay curious, are bothered by limitations, and never settle for complacency because yesterday’s answers won’t solve tomorrow’s problems. - Clarity: We get concrete and create clarity through focused thinking, direct communication, and decisive action so great teams can move fast. - Craftsmanship: We believe excellence and innovation are habits. - Commitment: We are relentlessly committed to winning together the right way. Our Compensation & Benefits: - Competitive compensation based on experience and impact - Comprehensive medical, dental, and vision coverage for qualified employees and dependents at a low cost - Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: - 12 vacation days accrued annually for rest, travel, and personal time - Up to 9 sick/wellness days to prioritize your health and well-being - 12 paid company holidays throughout the year - 2 Paid Give-Back Days to volunteer and make a meaningful impact in the communities you care about - HSA and FSA account options - 401(k) with company match after 6 months of full-time employment - 100% match on the first 3% contributed, and 50% match on the next 2% contributed - A collaborative, mission-driven team helping transform healthcare at scale If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. This position is responsible for complying with all organizational security, privacy, and compliance policies applicable to the role, including separation of duties requirements, and for protecting the confidentiality, integrity, and availability of the information and systems they access. Equal Employment Opportunity: Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status. ## About Phamily ## Company Overview - **One-liner**: Phamily delivers an AI-powered, full-service proactive care management platform that helps healthcare organizations improve patient outcomes and reduce costs by deploying a clinical workforce and technology as a white-labeled extension of their team. - **Entity Type**: Private (total funding of $30M, most recently $25M secured in June 2025) - **Headquarters**: Cincinnati, Ohio, United States - **Founded**: 2013 - **Founders**: Nabeel Kaukab (CEO) and Toufique Harun (Co-Founder & CPO) ## Core Business - **Primary industry**: Healthcare technology – chronic disease management, care management, and population health. - **Target customers**: B2B – health systems, medical groups, ACOs, specialty networks, and integrated delivery networks (IDNs). - **Mission / purpose**: “Enabling high-quality healthcare for all patients, everywhere, all the time” by moving physicians from reactive, episodic care to proactive care management and ensuring fair compensation. ## Products & Services - **Phamily Platform (SaaS)**: AI-driven software for proactive care management, chronic disease management, and patient engagement. Includes EHR integration, configurable clinical protocols, and analytics to close care gaps, drive annual wellness visits, and reduce readmissions. - **Full-Service Clinical Workforce (Service)**: A dedicated team of APPs, RNs, LPNs, LMSWs, etc. that acts as a white-labeled care team. Supports large-scale patient enrollment (e.g., 10,000 patients in 90 days) and can badge-flip existing underutilized staff. - **Flexible Labor Solutions**: Enables healthcare organizations to move labor costs off their balance sheet while improving care capacity. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding of $30M (last round: $15M non-dilutive growth capital from Level Structured Capital in June 2025). CB Insights reports the company is at a “Debt” stage. - **Notable Investors / Partners**: Level Structured Capital (lead in latest round), Darwin Venture Management, Hustle Fund, Mentors Fund, Malin Corporation; advised by KeyBanc Capital Markets. - **Growth Signals**: - Serves over 150 healthcare organizations and hundreds of thousands of patients (250+ chronic condition diagnoses). - 90%+ patient engagement; reduces readmissions by 40%; clients see $2.5M net operating income per 10,000 patients and $1,885 total cost of care reduction per patient per year. - Headcount: ~67 employees (LinkedIn), +20.3% yearly growth. - Active job postings: 40 (up 344% year-over-year), indicating rapid scaling. - Described as an “eight-figure business” without needing institutional capital prior to the $25M round. ## Competitive Advantages - **Proprietary AI + Clinical Workforce**: Combines a decade of clinical data and AI with a deployed care team – a model hard to replicate internally. - **Proven ROI**: Profitable for clients in under 90 days; reduces total cost of care while improving outcomes (e.g., 40% fewer readmissions). - **Scalable Deployment**: Can enroll 10,000 patients in a single cohort within 90 days, leveraging EHR integration and white-labeling. - **Capital Efficiency**: Built a strong, profitable business before taking institutional capital, indicating disciplined operations. ## Strategic Focus - **Expansion into larger health systems and integrated networks**: Penetrating new market segments beyond existing medical groups and ACOs. - **Scaling the clinical workforce and platform capabilities** to extend proactive care to millions more patients. - **Key hires** in product, revenue, clinical programs, and engineering to support growth. ## Why Work Here - **Mission-driven impact**: Work on AI that directly improves chronic disease care, reduces hospital readmissions, and helps healthcare providers operate more efficiently. - **Growth and learning**: Rapid scaling (+344% in job postings year-over-year) offers career acceleration in a high-growth health-tech startup. - **Hybrid and remote flexibility**: Roles exist in New York City (hybrid), Chicago (hybrid), and remote (e.g., Sr. Product Marketing Manager). Some clinical positions are on-site at partner locations. - **Engineering culture**: Hands-on AI development, large healthcare datasets, and a focus on solving real-world clinical problems. Notable roles include Sr. Software Engineer / Tech Lead, Lead Data Scientist, and Director of AI. - **Team and leadership**: Leadership includes seasoned executives (CMO, VP Product, Chief Architect) with deep healthcare and tech experience. Company also emphasizes a supportive, transparent culture (evident in their “Meet Our Team” page). ## Sources 1. [phamily.com](https://phamily.com/) 2. [phamily.com/about](https://phamily.com/about/) 3. [cbinsights.com](https://www.cbinsights.com/company/phamily) 4. [linkedin.com](https://www.linkedin.com/company/jaan-health) 5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/jobsatphamily) 6. [Press release via Qube Mark (June 24, 2025)](https://www.qubemark.com/jaan-health-secures-25m-to-transform-care-for-millions-of-chronically-ill-patients) (also referenced in CB Insights) ## Other roles at Phamily - [Clinical Care Coordinator (MA)](https://feeny.ai/job/clinical-care-coordinator-ma-phamily-indianapolis-ab63v6kznbh7) — Indianapolis, IN - [Clinical Care RN](https://feeny.ai/job/clinical-care-rn-phamily-indianapolis-b39pyne68cq7) — Indianapolis, IN - [Human Resources Manager (Start-Up) (100% on-site)](https://feeny.ai/job/human-resources-manager-start-up-100-on-site-phamily-new-york-0rcczn6np1r8) — New York, NY - [Revenue Cycle Management (RCM) Consultant](https://feeny.ai/job/revenue-cycle-management-rcm-consultant-phamily-united-states-86x4sejxjhn8) — United States - [Demand Generation Manager (ABM Focus)](https://feeny.ai/job/demand-generation-manager-abm-focus-phamily-new-york-zkwa4yf5tkzf) — New York, NY - [Associate Creative Director](https://feeny.ai/job/associate-creative-director-phamily-new-york-56jq8kz51aat) — New York, NY - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-phamily-new-york-7t999xbgcpn2) — New York, NY - [Patient Support Specialist](https://feeny.ai/job/patient-support-specialist-wellist-boston-vhb58z334xsq) — Boston, MA - [Patient Support Specialist](https://feeny.ai/job/patient-support-specialist-phil-remote-k98v1cqq3g4a)