---
title: 'Patient Support Specialist - (Temporary, Full Time, PST) at Sprinter Health'
canonical: 'https://feeny.ai/job/patient-support-specialist-temporary-full-time-pst-sprinter-health-united-states-3xcnph0t712x'
type: 'job'
last_seen: '2026-10-27'
---

# Patient Support Specialist - (Temporary, Full Time, PST) at Sprinter Health

- **Company:** [Sprinter Health](https://feeny.ai/companies/sprinter-health)
- **Location:** United States
- **Compensation:** $21/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/sprinter-health/68b0dc1f-fe02-41ef-bf62-0fe9c87b55e2

## Job description

Patient Support Specialist I

## About Us

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.

## About The Role

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, patient-centric individual to grow our patient support team. As a Patient Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our patients across the nation.

This is a temporary position through December 31, 2026.

A Day in the Life of a Sprinter Patient Support Specialist

- Your day will begin by fielding and resolving overnight questions and support requests from our patients and partners
- Throughout the day you will respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
- As different patient situations arise, you will escalate questions and concerns to other teams for additional support
- This position will assist Field Support and Sprinters with real-time scheduling changes
- This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home
- Additional responsibilities and/or projects as designated, encompassing enhancements to processes and the facilitation of cross-training across various departments.

## Skills and Requirements

- At least 3+ years of relevant experience in patient or patient service, healthcare required
- Preferred: experience working with Zendesk
- Proficiency in using electronic health record (EHR) systems and other healthcare software
- Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking)
- Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
- Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.

## About You

You will thrive at Sprinter Health if:

- Flexibility, humility, and a sense of humor are your key personality traits
- You excel at last minute problem solving and out of the box thinking
- You are highly organized and love to follow a process
- You over communicate both in writing and in words
- You know how to prioritize tasks and escalate situations when necessary
- You have experience working in an on-demand service or healthcare environment
- You thrive in a fast paced, high pressure environment
- You have a calm and understanding demeanor and the ability to empathize with patients' frustrations and needs

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

## About Sprinter Health

## Company Overview
- **One-liner**: Sprinter Health blends in-person home visits with virtual care to close care gaps, develop care plans, and reconnect patients to longitudinal care.
- **Entity Type**: Private (Series B)
- **Headquarters**: Menlo Park, California, United States
- **Founded**: 2021
- **Founders**: Max Cohen (Co-founder & CEO)

## Core Business
- **Primary industry**: Healthcare (in-home preventive care, virtual care, diagnostics)
- **Target customers**: B2B – health plans, employer groups, healthcare organizations
- **Mission / purpose**: Reimagining care at home by making high-quality, in-home preventive care accessible and scalable.

## Products & Services
- **Sprinter Care+ Visits**: Hybrid preventive care visits that combine in-home diagnostics (blood draws, vitals, ECGs, diabetic retinal exams, etc.) with a virtual care team (physicians, nurses, pharmacists, care navigators). Type: Service (full-stack medical practice + platform).
- **Care Gap Closure & Wellness Visits**: Annual wellness visits, health risk assessments, medication reconciliation, depression and fall risk screening, social needs screening, and referrals to specialty care.
- **Medication Support**: Medication history retrieval, reconciliation, ordering, and delivery coordination.
- **Care Navigation**: Dedicated care navigators to help members schedule follow-ups, select a primary care provider, and connect to community resources.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (last known funding round: Series B)
- **Key Metric**: Total funding raised – $92.6M (including $55M Series B raised ~1 year ago as of early 2026)
- **Notable Investors / Partners**: General Catalyst, GV, Accel, Andreessen Horowitz, Regents of the University of California, and others.
- **Growth Signals**:
  - 500+ teammates (as of 2026)
  - Operations in 22+ states; expanded Preventive Care+ visits across 25 states
  - 98% on-time arrival rate, 90+ patient NPS, 80% care gap closure rate
  - High job posting growth: monthly +61.8%, quarterly +85.4%, yearly +50.8%

## Competitive Advantages
- **Full-stack hybrid model**: Employs its own W-2 “Sprinters” (phlebotomists/community health workers) who perform in-home diagnostics while a virtual clinical team provides comprehensive consultations – creating a seamless, high-touch experience.
- **Proven quality metrics**: 80% gap closure rate and 90+ NPS demonstrate strong outcomes and member satisfaction, making the company an attractive partner for health plans.
- **Scale-ready workforce**: A trained, local clinical workforce that can be deployed rapidly across geographies.

## Strategic Focus
- **Geographic expansion**: Continuing to enter new states and reach more members.
- **Clinical workforce scaling**: Hiring and training more “Sprinters” and virtual clinicians.
- **AI integration**: Dedicated VP of AI and GM of AI Product to embed intelligence into care workflows (e.g., risk profiling, operational efficiency).
- **Deepening partnerships**: Expanding relationships with health plans and employers to close more care gaps and drive value-based care.

## Why Work Here
- **Mission-driven environment**: Focus on transforming healthcare access for underserved populations.
- **Compensation & benefits**: Competitive salaries, stock options/equity, medical/dental/vision, 401k, life insurance, and short/long-term disability.
- **Work flexibility**: Flexible PTO and work-from-home policy (corporate roles are remote-friendly; clinical roles are in-person/mobile).
- **Engineering culture**: Open roles for Senior Software Engineers (Product and Partner Engineering), indicating a strong technical team working on a platform that enables hybrid care.
- **Growth opportunities**: Rapidly scaling company (500+ employees, high hiring velocity) with clear career progression.

## Sources
1. [Sprinter Health – About](https://www.sprinterhealth.com/about)
2. [Sprinter Health – Homepage](https://sprinterhealth.com/)
3. [Sprinter Health – Careers](https://careers.sprinterhealth.com/)
4. [CBInsights – Sprinter Health Profile](https://www.cbinsights.com/company/sprinter-health)
5. [LinkedIn – Sprinter Health](https://www.linkedin.com/company/sprinterhealth)

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