---
title: 'Payer Program Manager at HHAeXchange'
canonical: 'https://feeny.ai/job/payer-program-manager-hhaexchange-united-states-wmvn79pa3ybk'
type: 'job'
last_seen: '2026-09-09'
---

# Payer Program Manager at HHAeXchange

- **Company:** HHAeXchange
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/hhaexchange/1b2cd990-ff95-4b02-abe4-b560ccc498e8

## Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. As part of the Payer Customer Success team, the Payer Program Manager will partner closely with the Customer Experience, Implementation, Product, and Technical Customer Care teams to lead the design and delivery of EVV training and adoption programs that will help to accelerate provider onboarding, increase product adoption and usage throughout the customer lifecycle, and minimize customer churn in new and existing payer markets. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

- Program Ownership and Accountability: Own the design and delivery of training and communication plans that result in the achievement of adoption goals with assigned state and payer programs.
- Strategic Planning: Own the development of effective training and adoption plans for assigned state/payer programs. This includes defining program goals, scope, and deliverables, and ensuring alignment with organizational strategy for State/Payer EVV stakeholders across the program lifecycle—from onboarding and adoption to compliance, new feature enhancements, and releases.
- Project Oversight: Manage multiple projects simultaneously, tracking progress, identifying dependencies, and resolving issues across projects in assigned state/payer programs. Identify future training and outreach needs based on performance and design ongoing plans to meet those needs in assigned payer/state markets.
- Stakeholder Management: Proactively communicate program updates and manage expectations with key stakeholders, including senior leadership, team members, and client.
- Risk Management: Identify potential risks, develop mitigation plans, and proactively address issues that could impact program success.
- Cross Functional Collaboration: Work effectively with different teams across the organization to build consensus and ensure alignment and smooth execution of the program.
- Performance Management: Own the design, ongoing tracking, analysis and strategy of adoption scorecards with assigned payers and ensure alignment with organizational goals, such as improving adoption and compliance, and adjust as needed to optimize program performance.
- Market Knowledge: Actively learn about market nuances, product functionality, workflows, and best practices, with a bias towards breaking down these concepts into digestible offerings.
- Provider Support: Work directly with providers as needed to ensure successful adoption of the solution.

Other Job Duties

- Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

- Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

- Bachelor’s degree preferred
- 3+ years experience in training program development and management
- Strong ability to lead and influence without authority and build consensus through exceptional communication, collaboration, and relationship building skills.
- Strong knowledge of training industry concepts such as Instructional Design, virtual classroom facilitation, and training effectiveness and outcomes measurement
- Strong and engaging communication and presentation skills with experience training customers on software or technology.
- Ability to manage multiple priorities, deadlines, and complex workflows
- Data analysis and problem-solving abilities to identify trends and make informed decisions
- Experience working in a high-growth, B2B SaaS company
- Healthcare Tech experience preferred
- Ability to take complex topics and make them simple and digestible
- Excellent oral presentation skills, interpersonal communication, and writing skills
- Self-sufficient, self-starter with proven success taking ownership of training projects
- Demonstrates ability to be flexible, transparent, and team-oriented in a fast-growing environment
- Strong people management skills and experience with the ability to operate cross-functionally to deliver on key business objectives
- Strong empathy for customers and passion for revenue and growth

The base salary range for this US-based, full-time, and exempt position is $81,000 - $94,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

## About HHAeXchange

## Company Overview
- **One-liner**: HHAeXchange provides a homecare management software platform that connects providers, payers, and members to streamline Medicaid long-term services and supports (LTSS).
- **Entity Type**: Private (Private Equity‑backed; last round led by Hg in 2021)
- **Headquarters**: New York, NY, USA
- **Founded**: 2008
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Healthcare IT, Homecare Management Software, Medicaid LTSS Technology
- **Target customers**: B2B – homecare agencies, managed care organizations (MCOs), state Medicaid programs, and self‑direction service providers
- **Mission / purpose**: “Help make homecare better for everyone” by enabling aging and disabled individuals to thrive in their homes and communities

## Products & Services
- **HHAeXchange Platform** (SaaS): End‑to‑end homecare management solution covering scheduling, billing, EVV (Electronic Visit Verification), compliance, and analytics. Acts as a single source of truth connecting providers, payers, and members.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Annual revenue of **$35.4M** (latest estimate); total funding not publicly itemized across multiple PE rounds (led by Wincove, Cressey & Company, Hg)
- **Notable Investors / Partners**: Hg (lead in 2021), Wincove (2014), Cressey & Company (acquired majority stake in 2019). Partners include HCP (integration partnership announced 2022).
- **Growth Signals**:
  - Named to Inc. 5000 list of fastest‑growing private companies for ten consecutive years
  - Headcount grew ~21.6% YoY (453 employees per LinkedIn data; Built In reports 502)
  - Aggressive acquisition strategy: acquired Cashé Software (Jun 2024), Generations Homecare System (Jul 2024), and Sandata (Oct 2024)
  - Expanded executive team with new CHRO and CRO in early 2025

## Competitive Advantages
- **End‑to‑end coverage**: Only platform that fully integrates provider, payer, and member workflows for Medicaid LTSS – a complete view not offered by many competitors.
- **Network effects**: Large installed base (thousands of agencies, multiple state Medicaid programs) creates switching costs and data network effects.
- **Regulatory alignment**: Deep expertise in EVV and Medicaid compliance, making the platform “sticky” for government‑contracted providers.
- **Recent acquisitions**: Adding self‑direction (Annkissam), billing (Cashé), and broader homecare capabilities (Generations, Sandata) to widen the moat.

## Strategic Focus
- Continue expanding through M&A to build the most comprehensive homecare management ecosystem.
- Enhance data insights and interoperability across payers, providers, and state systems.
- Scale headcount and go‑to‑market capabilities (notably adding sales and customer success roles).

## Why Work Here
- **Culture**: Emphasizes core values **Achieve, Grow, Collaborate, Support**. Offers on‑the‑spot rewards, mental health initiatives, cultural celebrations, and employee inclusion events.
- **Work policy**: Primarily on‑site (New York HQ, plus offices in Miami, Minneapolis, Frisco, TX). Some roles posted as “In‑Office or Remote” – check specific listings.
- **Benefits**: Performance bonuses, generous parental leave, dental/health insurance, Flexible Spending Account (FSA), tuition assistance, and diversity‑based Employee Resource Groups (ERGs).
- **Engineering culture**: Growing tech team (99 technical staff) with stack including Ruby on Rails; opportunities to work on platform data insights and integration projects.
- **Impact**: Directly improve the lives of aging and disabled individuals – a mission‑driven environment.
- **Recent employee ratings** (242 reviews): Overall 2.8/5.0 (Work‑Life 2.8, Compensation 3.1, Culture 2.7, Career 2.6) – indicates room for improvement, but typical for a fast‑growing PE‑backed company.

## Sources
1. [HHAeXchange Careers Page (Lever)](https://jobs.lever.co/hhaexchange)
2. [HHAeXchange Official Careers Page](https://www.hhaexchange.com/careers)
3. [LinkedIn Company Profile](https://linkedin.com/company/hhaexchange)
4. [Built In NYC Company Profile](https://builtin.com/company/hhaexchange)

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