--- title: 'Payment Collections Specialist at Lodgify' canonical: 'https://feeny.ai/job/payment-collections-specialist-lodgify-latin-america-26cm5jec43j1' type: 'job' last_seen: '2026-10-20' --- # Payment Collections Specialist at Lodgify - **Company:** Lodgify - **Location:** Latin America - **Employment:** contract - **Work type:** remote - **Posted:** 2025-08-05 - **Last confirmed live:** 2026-10-20 - **Apply:** https://jobs.lever.co/lodgify/24beec1d-58d8-4d8a-8f5c-442b6ff0a499 ## Job description ⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals. ⭐ Role Overview: We are looking for a Payment Collections Specialist to join our Customer Success team in a fully remote position. This role is critical to improving company revenue by ensuring customer retention and managing collections effectively. As a Payment Collections Specialist, you will handle customer retention efforts, manage collections, and support account upgrades. Your responsibilities will include resolving customer concerns, negotiating tailored retention solutions, and maintaining strong relationships through proactive communication. ⭐ How You’ll Make an Impact: - Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions. - Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes. - Identify upsell opportunities and offer relevant account upgrades. - Assist customers with billing inquiries and payment issues via phone, email, and chat. - Most interactions will be conducted by phone, but you will also assist customers via email and chat. - Collaborate across teams to report issues, suggest product improvements, and contribute to key projects. - Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship. - Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up. - Use negotiation skills to address customer concerns and provide the best solutions for both parties. - Adhere to established procedures while demonstrating independent problem-solving skills. Maintain active engagement with the team through chat and other channels to ensure collaboration and support. ⭐ What Makes You a Great Fit?: - Minimum 2 years of experience in a related role. - Confident and proactive in engaging with customers over the phone. - Fluent in English (excellent written and verbal communication skills). - Customer retention experience is ideal but not mandatory. - Sales-related experience is a plus. - Excellent organization and negotiation skills. ⭐ Bonus Points: - Additional languages like German, Italian or French! Why you’ll love us: You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. What's in it for you? 🌎 The freedom to work from home. 💰Salary in EUR/USD! 🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets. 💟 Great culture & working environment with an international team of over 60 different nationalities. 🤑 Boost your earning potential with our referral program that offers paid compensation. 📈 Dive into a career adventure with endless opportunities for growth and development. 💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities. So, what are you waiting for? Apply now! All applications and CVs must be submitted in English 😉 ## About Lodgify ## Company Overview - **One-liner**: Lodgify provides an all-in-one vacation rental software platform that helps independent hosts and property managers manage bookings, channels, payments, and guest communication from a single system. - **Entity Type**: Private (Series B; $30M round led by Octopus Ventures in November 2022) - **Headquarters**: Barcelona, Spain - **Founded**: 2012 - **Founders**: Dennis (co-founder) and Marco (co-founder) – college roommates who turned their own hosting challenges into the platform. ## Core Business - **Primary industry**: Vacation rental technology / Property management software (PMS) - **Target customers**: Independent hosts and property managers (B2B, SMB-focused) - **Mission**: “Empower the long tail vacation rental host or property manager worldwide to get started and grow their business through technology. Our ultimate goal is to make them independent.” [lodgify.com/careers](https://www.lodgify.com/careers/) ## Products & Services - **Lodgify Platform (SaaS)**: An all-in-one solution that includes a direct booking website builder, channel manager (syncs with Airbnb, Vrbo, Booking.com), reservation calendar, payment processing, guest communication tools, and dynamic pricing/revenue management. [lodgify.com/about-us](https://www.lodgify.com/about-us/) - **Integrations & Partnerships**: Partners with specialists in pricing, protections, turnover management, and accounting to extend functionality. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding – $48.6M (including $30M Series B in 2022); Annual Revenue – EUR 9.3M (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/lodgify) - **Notable Investors/Partners**: Octopus Ventures (lead Series B), Intermedia Venture (lead Series A), plus other institutional investors. - **Growth Signals**: - Team grew from 2 founders in 2012 to 380+ employees globally. - Active properties in 180+ countries and 100+ countries with managed properties. - Direct bookings increase of up to 143% reported for users. - 90% customer satisfaction rate with support. ## Competitive Advantages - **All-in-one platform**: Combines website builder, channel manager, payments, and communication – reducing the need for multiple tools. - **Deep integration with top OTAs**: Direct sync with Airbnb, Vrbo, Booking.com, and others. - **Focus on independence**: Designed specifically to help hosts reduce reliance on OTAs by driving direct bookings. - **Global reach with local support**: Team represents 60+ nationalities, enabling multilingual support and cultural understanding. ## Strategic Focus - **Product evolution**: Transitioning from a monolithic architecture to microservices (as seen in engineering job postings) to improve scalability and developer velocity. - **AI & automation**: Investing in AI tools (seeking Senior AI Engineer) to automate repetitive tasks and enhance revenue optimization. - **International expansion**: Continued growth in the long-tail vacation rental market across all continents. ## Why Work Here - **Flexible work**: Fully remote or hybrid options; choose the schedule that fits your life. [lodgify.com/careers](https://www.lodgify.com/careers/) - **Time off**: 25 working days of paid vacation plus public holidays, and *Jornada Intensiva* (shorter hours) in August. - **Health & wellness**: Private health insurance via Alan (covers dental and mental health support, pre-existing conditions included). - **Perks**: Daily breakfast, company offsites, beach volleyball, ping pong, and team social events. - **Growth**: Access to internal training and external resources like Reforge and Udemy. - **Culture**: High-energy, inclusive environment with 60+ nationalities; English is the working language. [jobs.lever.co/lodgify](https://jobs.lever.co/lodgify/25d51351-87bf-4c9c-b3b1-5317edfdcf51) - **Tax benefits**: Flexible remuneration for meals (up to €220/mo) and public transport (up to €136/mo). ## Sources 1. [lodgify.com/careers](https://www.lodgify.com/careers/) 2. [lodgify.com/about-us](https://www.lodgify.com/about-us/) 3. [linkedin.com/company/lodgify](https://www.linkedin.com/company/lodgify) 4. [jobs.lever.co/lodgify](https://jobs.lever.co/lodgify/25d51351-87bf-4c9c-b3b1-5317edfdcf51) 5. [tryremotely.com/company/lodgify](https://tryremotely.com/company/lodgify) ## Other roles at Lodgify - [Group Product Manager](https://feeny.ai/job/group-product-manager-lodgify-barcelona-8qjkw3f5nzsj) — Barcelona, Spain - [Senior Frontend Engineer](https://feeny.ai/job/senior-frontend-engineer-lodgify-barcelona-e6pk37n0hr29) — Barcelona, Spain - [Product Designer](https://feeny.ai/job/product-designer-lodgify-barcelona-70qt9g88c0sp) — Barcelona, Spain - [Employee Experience Specialist](https://feeny.ai/job/employee-experience-specialist-lodgify-barcelona-jx4hakaawjfa) — Barcelona, Spain - [Senior Growth Data Analyst](https://feeny.ai/job/senior-growth-data-analyst-lodgify-barcelona-y1kz5djcpcr6) — Barcelona, Spain - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-lodgify-barcelona-f2wp9kdym0d1) — Barcelona, Spain - [APPLY FOR FUTURE JOBS IN SALES! 🚀](https://feeny.ai/job/apply-for-future-jobs-in-sales-lodgify-barcelona-1anjrr1e0mx2) — Barcelona, Spain - [Senior Strategic Finance Analyst](https://feeny.ai/job/senior-strategic-finance-analyst-lodgify-barcelona-aasz52m8ks0a) — Barcelona, Spain - [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-lodgify-spain-q79j6frxj33p) — Spain