---
title: 'Payment Operations Manager at Neon'
canonical: 'https://feeny.ai/job/payment-operations-manager-neon-india-knqb6jenkr2t'
type: 'job'
last_seen: '2026-09-07'
---

# Payment Operations Manager at Neon

- **Company:** Neon
- **Location:** India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/neon/5272dee5-9847-4516-a044-32c5580913c6

## Job description

## ABOUT NEON

Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.

As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.

## Role Overview

Neon is a gaming-focused Merchant of Record platform serving game publishers globally. We process payments across 50+ markets through multiple PSPs simultaneously, operating as the seller of record across card networks, local wallets, A2A rails, and alternative payment methods.

This role owns the operational backbone of that system: dispute and chargeback management, fraud operations, compliance monitoring, payment performance tracking, and operational support for Customer Success. As the senior operator across these functions, the Payment Operations Manager sets operational standards, defines targets, owns PSP and partner operational relationships, and is accountable for outcomes across payments, risk, fraud, and compliance. The role partners with the Head of Payments and the Risk, Fraud & Compliance Product Leader as a peer across all four functions.

This is a senior individual-contributor role. The Manager title reflects the seniority and ownership scope of the role and function, not direct reports at this stage.

Scope & Responsibilities

Dispute & Chargeback Operations

- Own dispute intake, evidence compilation, and resolution across all active payment processors and markets.
- Define and own resolution SLAs and win-rate targets; identify systemic patterns and drive fixes with product and risk leads.
- Prioritize and drive the roadmap for internal dispute tooling as operational infrastructure matures.

Fraud Operations

- Own fraud operations and oversee investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader.
- Set monitoring and escalation standards across screening and decisioning tools; maintain case integrity and decision quality.
- Track fraud loss trends across markets and game titles; surface and act on emerging attack patterns before they scale.

Payment Performance Monitoring

- Own tracking of authorization rates, payment success rates, decline codes, and fraud losses across processors and markets.
- Own post-launch metric reviews for new payment methods against defined performance thresholds.
- Define the operational dashboard and alerting standard; ensure anomalies are caught before they become publisher-impacting incidents.

Customer Success Support

- Serve as the senior operational point of contact for payment-related requests escalated by Customer Success.
- Lead deep dives into publisher payment performance, dispute trends, and fraud exposure, producing structured analysis CS can use directly in publisher conversations.
- Own the operational response to payment incidents: root cause investigation, timeline reconstruction, and remediation communication.

PSP & Partner Management

- Own day-to-day operational relationships with PSPs and payment partners, including performance reviews, escalations, and issue resolution.
- Hold partners accountable to performance and SLA commitments; drive improvement where markets or methods underperform.

Process, Tooling & Standards

- Set and maintain operational standards, runbooks, and process documentation that others follow.
- Prioritize automation opportunities and partner with the Head of Payments, Risk & Compliance, and engineering to translate operational gaps into product and tooling improvements.
- Act as the senior escalation point for payment operations.

## Key Success Metrics

- Dispute win rate and resolution turnaround, owned and improved per processor.
- Fraud operations outcomes: fraud loss rate, false positive rate, detection rate, and escalation accuracy.
- PSR performance against target across active payment methods and markets, with defined review triggers on all methods.
- Incident response and resolution time for publisher-impacting payment issues.
- Reporting accuracy, on-time delivery, and operational process maturity as the function scales.

Ideal Profile

- 6-8+ years in payments operations, fraud ops, or fintech risk, with a track record of owning a function or leading operational initiatives, ideally at a PSP, Merchant of Record, or digital goods company.
- Has run these functions end to end, not just participated in them; comfortable operating across multiple payment processors simultaneously, with direct experience of global PSPs such as Stripe, Adyen, PayPal, or Razorpay.
- Experience owning PSP or partner relationships and influencing product, engineering, and Customer Success without formal authority.
- Deep understanding of dispute and chargeback mechanics at the card network level (Visa/Mastercard rules), not just tool navigation.
- Strong analytical capability: works across dashboards and data tools, builds structured reports, and finds signals in noisy transaction data.
- Detail-oriented and self-directing; operates with significant autonomy across a broad and growing operational surface.
- Business-level English proficiency required, written and verbal.

## About Neon

## Company Overview
- **One-liner**: Neon is a global payments and e-commerce platform that enables game publishers to sell directly to players, reducing reliance on app stores and increasing margins.
- **Entity Type**: Private (Venture‑backed; total funding $14M as of November 2024) [[linkedin.com](https://www.linkedin.com/company/neoncommerce)]
- **Headquarters**: San Francisco, CA, USA (with a second office in New York, NY) [[linkedin.com](https://www.linkedin.com/company/neoncommerce)]
- **Founded**: 2022 [[linkedin.com](https://www.linkedin.com/company/neoncommerce)]
- **Founders**: Not publicly available (the company was founded by payments and fintech veterans, but individual names are not disclosed in public sources) [[neonpay.com](https://www.neonpay.com/company)]

## Core Business
- **Industry**: Payments & e‑commerce infrastructure, specifically for the gaming industry.
- **Target Customers**: B2B – game publishers and developers (mobile, PC, browser games).
- **Mission**: “Commerce should be open” – giving publishers more visibility, control, and better outcomes than app‑store channels. [[neonpay.com](https://www.neonpay.com/company)]

## Products & Services
- **Neon Shop** (Hosted Storefront) – A turnkey webstore that publishers can launch in 1–5 days. Fully managed, PCI‑compliant, with automated tax, fraud, and currency conversion. [[neonpay.com](https://www.neonpay.com/)]
- **Neon Checkout** – Flexible checkout integration (hosted, embedded, or direct via API). Supports Apple Pay, Google Pay, and local payment methods. [[docs.neonpay.com](https://docs.neonpay.com/docs/product-overview)]
- **Neon Console** – Analytics, subscription management, reporting, and configuration dashboard. Provides revenue insights, conversion tracking, and player activity metrics. [[docs.neonpay.com](https://docs.neonpay.com/docs/product-overview)]
- **Merchant of Record (MoR)** – Neon handles the full payment lifecycle: processing, regional coverage, tax compliance, fraud protection, security, and player support. [[docs.neonpay.com](https://docs.neonpay.com/docs/product-overview)]

## Market Standing
- **Valuation**: Not disclosed.
- **Key Metric**: Total funding of $14M (Venture Round, November 2024). [[linkedin.com](https://www.linkedin.com/company/neoncommerce)]
- **Notable Investors**: Thrive Capital, a16z Games, Griffin Gaming Partners, Ribbit Capital, Renegade Partners, SciFi VC. [[builtin.com](https://builtin.com/company/neon-2)] [[linkedin.com](https://www.linkedin.com/company/neoncommerce)]
- **Growth Signals**: Web traffic grew +689% year‑over‑year (182K monthly visits). Payment acceptance rate exceeds 94%. 100% coverage of the top 50 mobile game markets. The company reports 40 employees (per LinkedIn, though BuiltIn lists 18 – discrepancy may reflect recent growth). [[linkedin.com](https://www.linkedin.com/company/neoncommerce)] [[neonpay.com](https://www.neonpay.com/)]

## Competitive Advantages
- **Global Reach & Compliance**: Automated tax, fraud, and regulatory compliance across every market served – a significant moat for cross‑border gaming payments. [[neonpay.com](https://www.neonpay.com/)]
- **Predictable Pricing**: All‑in pricing with no variable fees or add‑ons, allowing publishers to “increase profit by up to 22%.” [[neonpay.com](https://www.neonpay.com/)]
- **Developer‑Centric Infrastructure**: Full API control, data exports, programmatic theming, and a modern tech stack (TypeScript, React, Terraform, Snowflake). [[neonpay.com](https://www.neonpay.com/)]
- **High Acceptance Rate**: 94%+ global payment acceptance rate, outperforming generic payment gateways. [[neonpay.com](https://www.neonpay.com/)]

## Strategic Focus
- **Direct‑to‑Consumer (DTC) Shift**: Accelerate the gaming industry’s move away from app‑store oligopolies. Neon aims to help every game creator become an enduring brand by owning the sales relationship. [[builtin.com](https://builtin.com/company/neon-2)]
- **Product Expansion**: Continuing to build out subscription APIs, advanced analytics, and deeper platform integrations (Unity, LiveOps, etc.). [[docs.neonpay.com](https://docs.neonpay.com/docs/product-overview)]
- **Global Scalability**: Adding support for additional markets, currencies, and local payment methods while maintaining 99.9% uptime. [[neonpay.com](https://www.neonpay.com/)]

## Why Work Here
- **Culture**: Values include “Be like water” (adaptability) and “Velocity is our guiding star” (speed and focus). The team is described as collaborative, diverse, and lean. [[neonpay.com](https://www.neonpay.com/company)] [[builtin.com](https://builtin.com/company/neon-2)]
- **Work Model**: Offices in San Francisco (HQ) and New York. Most roles are in‑office, with some remote positions available (e.g., certain engineering and product roles). [[builtin.com](https://builtin.com/company/neon-2)] [[linkedin.com](https://www.linkedin.com/company/neoncommerce)]
- **Notable Perks**: Backed by top‑tier VCs (a16z, Thrive), strong engineering culture with exposure to fintech and gaming at scale. Team comes from Apple, Affirm, Unity, and Visa. [[linkedin.com](https://www.linkedin.com/company/neoncommerce)]
- **Open Roles**: As of July 2025, 10+ active job postings including Software Engineer, Lead PM for Developer Experience, Payment Operations Analyst, and Lead Product Marketing Manager. [[linkedin.com](https://www.linkedin.com/company/neoncommerce)]

## Sources
1. [neonpay.com – Homepage](https://www.neonpay.com/)
2. [neonpay.com – About/Company](https://www.neonpay.com/company)
3. [builtin.com – Neon Profile](https://builtin.com/company/neon-2)
4. [linkedin.com – Neon Company Page](https://www.linkedin.com/company/neoncommerce)
5. [docs.neonpay.com – Product Overview](https://docs.neonpay.com/docs/product-overview)

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