---
title: 'Payment Operations Senior Associate at Maven Clinic'
canonical: 'https://feeny.ai/job/payment-operations-senior-associate-maven-clinic-new-york-0c6zmqy2q1rk'
type: 'job'
last_seen: '2026-10-20'
---

# Payment Operations Senior Associate at Maven Clinic

- **Company:** Maven Clinic
- **Location:** New York, NY / United States
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/mavenclinic/jobs/8888997002

## Job description

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

- TIME 100 Most Influential Companies (2023, 2026)
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- Fast Company Most Innovative Companies (2020, 2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

Maven is looking for a Senior Associate, Payment Operations to support our program expansion into insurance-based billing. This person will play a critical role in managing claim denial and appeals with payers, resolving real time eligibility system errors, and unblocking payment issues. This role will be reporting to the Manager, Revenue Cycle Management.

What You’ll Do:

- Develop, document, and iteratively refine SOPs for claims processing as new verticals and claim types launch
- Review and process complex claims, maintaining a high first pass clean claims submission rate
- Review claims to identify instances of denials and under payments
- Serve as the point of resolution for cross-functional needs between RCM, Member Support, and Finance on billing issues
- Prepare recurring operational reporting on claims volume, SLA performance, and denial trends for program and leadership review
- Identify and escalate systemic issues, with authority to resolve claims-specific process issues directly, escalating member-experience or product-level issues to the appropriate owner

What You’ll Bring:

- 4-6 years of experience in benefits management, RCM, or insurance claims, including experience building or improving operational processes
- Comfort operating with ambiguity and building process from scratch, this role is standing up SOPs for a business line that doesn't have them yet, not following an established playbook
- Experience partnering cross-functionally, ideally with support, finance, or product teams, to resolve process gaps
- Track record of synthesizing operational data into reporting for non-technical or leadership audiences
- Proficient in using relevant software and tools for claims and collection management (Availity, Stedi, etc.)
- Proficient in Microsoft Office tools
- Ability to work independently and as part of a team
- Strong organizational skills; demonstrated ability to multi-task and manage time effectively
- Bachelor’s degree is a plus

The base salary range for this role is $98,000-$115,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

## Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

## About Maven Clinic

## Company Overview
- **One-liner**: Maven Clinic is the world’s largest virtual clinic for women and families, offering digital programs that span fertility, maternity, parenting, and menopause care.
- **Entity Type**: Private (raised $300M to date)  
- **Headquarters**: New York, NY, USA  
- **Founded**: 2014  
- **Founders**: Kate Ryder  

## Core Business
- **Primary industry/industries**: Women’s and family health (virtual care, digital health)  
- **Target customers**: B2B (employers and health plans) and B2C (individuals); serves 2,300+ employers and supports members in 175+ countries  
- **Mission or purpose statement**: “Make healthcare work for all of us” – with a focus on closing gaps in care for women and families.  

## Products & Services
- **Fertility & Family Building**: Virtual care for fertility, adoption, surrogacy, and family-building support; includes access to specialists and financial guidance.  
- **Maternity & Newborn Care**: Continuous care throughout pregnancy, postpartum, and return to work; aims to reduce NICU admissions and improve maternal mental health.  
- **Parenting & Pediatrics**: 24/7 pediatric care and parenting support, including child development guidance.  
- **Menopause & Midlife Health**: Holistic care for menopause and midlife, with personalized support.  
- **Hormone Care**: Dedicated hormone health program with specialist visits and nutritional support.  
- **GLP-1 Care**: Program for GLP-1 prescriptions combined with metabolic health support, nutrition, and strength guidance.  

All offerings are delivered via a mobile/online platform with 30+ provider specialties, available 24/7/365.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed  
- **Key Metrics**: $300M total funding raised; 15 million lives under management; 2,300+ employer and health plan partners; presence in 175+ countries  
- **Notable Investors/Partners**: Not listed in provided sources, but the company is backed by prominent venture firms (e.g., Sequoia, General Catalyst, Dragoneer – based on general knowledge; not cited here as sources are limited).  
- **Growth Signals**: Named to TIME100 Industry Leaders 2026, Fast Company Most Innovative Companies 2026, CNBC Disruptor 50 2024, Fortune Change the World 2024; 521 U.S.-based employees; 81% employee satisfaction rating (Great Place to Work®).  

## Competitive Advantages
- Largest virtual care network for women and families globally  
- AI-native platform combining clinical precision with administrative ease  
- Milliman-validated outcomes (e.g., up to 27% lower NICU admissions, 30% pregnancy rate without ART)  
- Backed by 40+ peer-reviewed studies  
- 30+ provider specialties and multilingual support (30 languages)  

## Strategic Focus
- Expanding global care and reimbursement across 175+ countries  
- Deepening AI and predictive analytics capabilities to improve outcomes and reduce costs  
- Launching new programs (Hormone Care, GLP-1 Care) to address unmet needs in women’s health  
- Continuing to partner with employers and health plans to drive equity and access  

## Why Work Here
- **Culture**: Award-winning workplace (Great Place to Work® certified); values include diversity, equity, and inclusion  
- **Benefits**: 16 weeks fully paid parental leave, day-one 401k match, unlimited access to financial advisors, comprehensive medical/dental/vision coverage (including free access to Maven services), annual learning stipend, unlimited career coaching, and clear career paths  
- **Work Policy**: Not explicitly listed as remote/hybrid; HQ in NYC, but roles may be remote or hybrid (check job postings)  
- **Engineering & Product Culture**: Strong focus on innovation (Fast Company Best Workplaces for Innovators); teams include Engineering, Product, Data, and Clinical  

## Sources
1. [Maven Clinic Careers Page](https://www.mavenclinic.com/careers)  
2. [Maven Clinic About Page](https://www.mavenclinic.com/about)  
3. [Maven Clinic Homepage](https://www.mavenclinic.com/)  
4. [Great Place to Work – Maven Clinic](https://www.greatplacetowork.com/en/certified-company/7023400)  
5. [Maven Clinic LinkedIn](https://www.linkedin.com/company/mavenclinic)

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