---
title: 'Payment Support Specialist at Housecall Pro'
canonical: 'https://feeny.ai/job/payment-support-specialist-housecall-pro-mexico-8k0e7ws7cyk3'
type: 'job'
last_seen: '2026-09-13'
---

# Payment Support Specialist at Housecall Pro

- **Company:** Housecall Pro
- **Location:** Mexico
- **Posted:** 2026-04-22
- **Last confirmed live:** 2026-09-13
- **Apply:** https://www.housecallpro.com/careers/open-positions/?gh_jid=5978990004

## Job description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Payment Support Specialist, you are the external voice to our service professionals (our Pros) on all matters payments-related.  You are a great communicator who is comfortable engaging in difficult conversations. You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. You support investigations into high-risk accounts and transactions and troubleshoot technical errors. As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:

- Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions)
- Assist pros with securing accounts and provide best practices for maintaining account security
- Interpret and assist with reconciliation of merchant services account ledger.
- Troubleshoot issues and provide assistance to a broad base of customers
- Provide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submission
- Communicate with engineering and product teams to identify and problem-solve technical errors
- Collaborate with Risk team regarding high-risk accounts, transactions, and activity

Qualifications:

- 1-2 years of experience in full-time customer support, account management, or sales
- Experience with Salesforce
- Experience with Stripe or other merchant service provider
- Tech support experience preferred
- Bachelor's degree preferred
- Experience using AI tools to increase quality and efficiency of work

What will help you succeed:

- High attention to detail
- Excellent reading comprehension
- Experience in developing relationships with customers
- Professional attitude and demeanor when interacting with others

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $21,000-$25,000 USD per year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

#LI-Remote

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.   #LI-Remote

[Privacy Notice for California Job Candidates - Housecall Pro](https://www.housecallpro.com/privacy/ca-job-candidates/)

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.

Any specific metrics, targets, or performance goals referenced in this posting are illustrative only and are subject to change based on evolving business needs.

## About Housecall Pro

## Company Overview
- **One-liner**: Housecall Pro provides a SaaS operating platform paired with modern financial services to help HVAC, plumbing, electrical, cleaning, and other home service professionals run and grow their businesses.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Diego, California, USA (with an office in Denver, Colorado)
- **Founded**: 2013
- **Founders**: Not publicly listed on the company site; the company was founded by a team that includes the son of a house painter.

## Core Business
- Primary industry: Home Services Technology / Field Service Management SaaS
- Target customers: B2B – Home service professionals (HVAC, plumbing, electrical, cleaning, etc.), from solo operators to teams of 100+.
- Mission statement: "To champion our Pros to success."

## Products & Services
- **Housecall Pro Platform**: A cloud-based SaaS operating system for home service businesses. Features include scheduling, dispatching, invoicing, payment processing, customer communication, marketing automation, and job management.
- **AI Team**: An AI-powered assistant that answers calls, books work, and handles administrative tasks automatically.
- **CONQUER**: An elite business coaching solution for home service professionals, focusing on mindset, leadership, and business strategy.
- **Trade Academy**: An industry-specific job board and educational resource to help tradespeople find jobs, learn skills, and start careers.
- **BuildBook**: Simple, powerful construction management software designed for custom home builders and remodelers.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total Funding – Housecall Pro has raised over $150 million in funding (Series C led by Goldman Sachs Growth Equity in 2021).
- **Notable Investors**: Goldman Sachs Growth Equity, Bessemer Venture Partners, and others.
- **Growth Signals**: Serves over 45,000 home service businesses; trusted by 200K+ Pros; has processed over 100 million pro jobs; claims an average 35% revenue growth for Pros after their first year on the platform; maintains a 4.5-star rating on app stores based on 30,000+ reviews.

## Competitive Advantages
- **Vertical-specific depth**: Unlike generic scheduling software, Housecall Pro is built exclusively for home services, with features tailored to HVAC, plumbing, electrical, and cleaning workflows.
- **Integrated financial services**: Offers payment processing and cash flow management tools directly within the platform, creating a sticky ecosystem.
- **Community & coaching**: Provides a community of 30K+ Pros and elite coaching (CONQUER), building loyalty beyond just software.
- **AI-first approach**: Early integration of AI for answering calls and booking jobs gives it a modern edge over legacy competitors.

## Strategic Focus
- Deepening its AI capabilities (the "AI Team") to automate more admin work for Pros.
- Expanding financial services offerings (payments, lending) to become the financial backbone for home service businesses.
- Growing its ecosystem through BuildBook (construction) and Trade Academy (talent pipeline).
- Continuing to scale its customer base beyond 45,000 businesses, targeting larger enterprises (teams of 100+).

## Why Work Here
- **Culture**: Mission-driven with a strong focus on "championing the Pro." Values include "People Matter," "Relentless Innovation," "Do the Work," "Enjoy the Journey," "Be Accountable," and "Operate with Discipline and Rigor." Emphasizes inclusivity and community.
- **Remote/Hybrid**: Remote-first company with processes designed for asynchronous collaboration. Offices in San Diego and Denver are available for hybrid work and team gatherings.
- **Benefits**:
  - Healthcare coverage on day 1 (medical, dental, vision; company pays 80%+).
  - Competitive equity and compensation.
  - Flexible, self-managed PTO + 6 paid holidays.
  - Paid parental leave.
  - 401k with HSA/FSA options.
  - Home office setup (computer + accessories) plus internet/phone reimbursement.
  - Disability and life insurance paid by the company.
- **Career Development**: Dedicated Career Success Conversations, frequent two-way feedback, management training, technical training, and internship opportunities.
- **Recognition**: Has received "Best Place to Work" awards.

## Sources
1. [housecallpro.com - About](https://www.housecallpro.com/about/)
2. [housecallpro.com - Careers](https://www.housecallpro.com/careers/)
3. [housecallpro.com - Homepage](https://www.housecallpro.com/)
4. [linkedin.com - Housecall Pro](https://www.linkedin.com/company/housecallpro)
5. [job-boards.greenhouse.io - Housecall Pro Open Positions](https://job-boards.greenhouse.io/housecall)
6. [housecallpro.com - Careers Open Positions](https://www.housecallpro.com/careers/open-positions/)

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