--- title: 'Payments Analyst (High-Risk Underwriting) at Phoenix Ecommerce Technologies' canonical: 'https://feeny.ai/job/payments-analyst-high-risk-underwriting-phoenix-ecommerce-technologies-united-2627sgbb7dhy' type: 'job' last_seen: '2026-09-08' --- # Payments Analyst (High-Risk Underwriting) at Phoenix Ecommerce Technologies - **Company:** Phoenix Ecommerce Technologies - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-27 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/phoenixtechnologies/c2692b43-2520-46b6-acc5-f489eee4c642 ## Job description Phoenix is the Autonomous Commerce Platform for DTC Founders. We unify storefronts, checkout, payments, and operations into one platform where AI agents handle the operational grind and merchants focus on growth. We set out to build the "Shopify of Direct Response" and along the way recognized something bigger. Direct response is roughly a third of all ecommerce transactions, a trillion-dollar market chronically overlooked by Silicon Valley. The merchants who run it are obsessive about tooling. They live and die by velocity, conversion, and margin. They have no brand moats. They only compete on operations, which is exactly what makes them ripe for agentic disruption and the earliest, fastest adopters of AI agents in commerce. That insight reframed Phoenix from "the Shopify of DR" to the AI Agent Platform for DTC Founders. This is a category-defining bet, and we are running at it from a position of strength. Where We Are Today - 8-figure ARR growing 100%+ YoY - Strong unit economics and efficient growth - Rapid merchant adoption and expanding market presence - Backed by experienced operators and investors with a history of building and scaling successful businesses ## Why Now This is a rare opportunity for a technical leader to step into a company with proven revenue, product-market fit, an established team, and a large market opportunity. Three things make this an inflection point: - Product-market fit is established. Demand continues to grow, merchant adoption is accelerating, and Phoenix is outperforming expectations. - There is an opportunity to define a category. While many companies are building AI tools for commerce, few are focused on helping sophisticated DTC operators automate revenue-generating decisions at scale. - Our customers are AI-ready. They adopt technology quickly when it drives measurable business outcomes, creating an ideal environment for agentic products. ## The Role We are hiring a Payments Analyst – High-Risk Underwriting to evaluate and underwrite merchant and ISV applications before submission to acquiring banks and processing partners. You will evaluate financial, operational, regulatory, fraud, and reputational risk across high-risk ecommerce merchants while working closely with merchants, processors, acquiring partners, and internal teams. This is not a traditional back-office underwriting role. You will be expected to think critically, navigate complex or ambiguous merchant profiles, and find responsible ways to structure approvable business rather than simply follow an SOP. You will work closely across: - Merchant underwriting - High-risk ecommerce - Merchant acquiring - Fraud and chargeback risk - KYC/AML and compliance - Processor and acquiring bank relationships - Merchant onboarding and payment operations This role requires someone who is analytical, commercially minded, highly communicative, and comfortable making independent risk decisions in a fast-moving payments environment. ## What You'll Own Merchant Underwriting Review and make underwriting decisions on merchant and ISV applications prior to submission to processors, acquiring banks, and sponsor banks. Evaluate: - Business models and transaction flows - Financial and bank statements - Processing history - Credit data - Chargeback exposure - Fraud risk - Overall financial and operational stability Underwrite merchants across high-risk ecommerce, embedded payments, SaaS, subscription, and digital commerce business models. Risk & Compliance Evaluate merchant compliance with: - Visa and Mastercard requirements - Card network rules - KYC/AML requirements - ## PCI DSS - Processor and acquiring bank requirements - Internal risk policies Identify emerging risks and recommend appropriate controls while maintaining accurate, audit-ready underwriting documentation. Risk Mitigation Develop and recommend strategies that appropriately balance merchant growth with risk. This may include: - Reserves and rolling holds - Processing limits - Transaction monitoring - Fraud controls - Additional documentation requirements - Other operational safeguards Prepare clear underwriting summaries, risk assessments, and approval recommendations for processors, sponsor banks, and acquiring partners. Merchant & Partner Relationships Build trusted relationships with merchants, processors, acquiring banks, sponsor banks, ISVs, and compliance partners. Develop a strong understanding of each merchant's: - Business model - Payment flows - Growth objectives - Processing challenges - Fraud and chargeback exposure - Operational risk Serve as a strategic partner throughout the underwriting and merchant lifecycle. Payment Performance & Merchant Growth Help identify payment strategies that support merchant growth while maintaining responsible risk management. Provide recommendations around: - Authorization performance - Fraud prevention - Chargeback reduction - Payment processing efficiency - Processing costs - Overall payment performance Identify opportunities to strengthen and expand existing merchant relationships where appropriate. Cross-Functional Collaboration Partner closely with: - Sales - Partnerships - Client Success - Product - Operations - Leadership - Implementation teams Help structure approvable merchant submissions, resolve underwriting challenges, support seamless onboarding, and communicate merchant feedback that can improve Phoenix's products and processes. ## What We're Looking For Required - 2+ years of underwriting experience within high-risk payments, merchant acquiring, fintech, or merchant services - 3+ years of experience across payments, fintech, merchant acquiring, risk management, or financial services - Strong understanding of high-risk ecommerce and merchant risk - Experience underwriting merchants for ISVs, Payment Facilitators (PayFacs), payment gateways, embedded payment platforms, processors, or similar payments environments - Experience evaluating financial statements, bank statements, processing history, fraud exposure, and chargeback trends - Knowledge of KYC/AML requirements and acquiring bank requirements - Familiarity with Visa, Mastercard, NACHA, and PCI DSS requirements - Ability to make independent, data-driven underwriting decisions while balancing risk with business growth - Strong analytical, written, verbal, and interpersonal communication skills - Ability to operate effectively in a fast-paced, high-growth environment ## Preferred - Experience underwriting high-risk DTC, subscription, digital goods, or ecommerce merchants - Experience working directly with ISOs, PayFacs, processors, acquiring banks, or sponsor banks - Experience establishing reserves, rolling holds, processing limits, or other merchant risk controls - Experience with merchant portfolio monitoring and ongoing risk reviews - Experience improving or building underwriting processes rather than solely operating within established procedures - Experience working in fast-paced startup or high-growth payments environments - Strong merchant-facing or partner relationship experience Leadership Traits We Value - High ownership - Decisiveness - Strong recruiting and talent development capabilities - Accountability - Product judgment - Calm under pressure - Builder mentality Culture These are the values that guide how we operate: - All In to Win — Operate with urgency, intensity, and a relentless bar for excellence. - A Players Only — Only hire, develop, and keep A players. Protect talent density. - Merchant First — Merchants are why we exist. Every decision measured by merchant impact. - Entrepreneurial Spirit — Move like a Day One company. Fast, scrappy, hungry. Everyone owns. - Execution Over Ego — Best ideas win regardless of source. Status and titles do not matter. ## About Phoenix Ecommerce Technologies ## Company Overview - **One-liner**: Phoenix Ecommerce Technologies builds an all-in-one AI-native operating system that unifies storefronts, checkouts, payments, and CRM for direct-response merchants. - **Entity Type**: Private (Venture-backed; $5M total funding) - **Headquarters**: Fort Lauderdale / Miami, Florida, United States - **Founded**: 2024 - **Founders**: Kevin Zhang (CEO) & Trevor Galvin (Co-Founder & Chief Growth Officer) ## Core Business - **Primary industry/industries**: Technology, Information and Internet – ecommerce infrastructure, payments, and software. - **Target customers**: Direct-response merchants, D2C brands, and Shopify stores generating $500K+ revenue per year (B2B). - **Mission or purpose statement**: "Our mission is to build a generational company: the AI-native operating system that the internet's most ambitious commerce runs on." [phoenixtechnologies.io/careers](https://phoenixtechnologies.io) ## Products & Services - **[Phoenix Platform]**: A unified OS that combines landing pages, checkout, payments, subscription billing, chargeback defense, and analytics. It helps merchants maximize revenue with less than 1% disruption. [phoenixtechnologies.io/FAQ](https://phoenixtechnologies.io) - **Checkout Builder**: High-converting checkout with PayPal, Apple Pay, and Reddit Pixel support. - **Payment Processing**: Merchant account (MID) management, including a high-risk ISO called **Phoenix Payments**. - **Dynamic Subscripion OS**: Automated billing, step-down salvage logic, and rebill retires that can improve approval rates up to 18%. [phoenixtechnologies.io/faq](https://phoenixtechnologies.io/faq) - **Chargeback Defense**: Triple-layer integration with Disputely, Disputifier, and Chargeblast (RDR, Ethoca, CDRN). - **Net Revenue Analytics**: Real-time dashboards and reporting. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held). - **Key Metric**: Total Funding – $5 M (venture round on 2025-11-16). Also reports "8-figure ARR" and "hundreds of merchants." [phoenixtechnologies.io/careers](https://phoenixtechnologies.io/careers) - **Notable Investors/Partners**: Investor names not publicly available. Partners/payments integrations include Disputely, Disputifier, Chargeblast, PayPal, Apple Pay, Reddit Pixel. - **Growth Signals**: Headcount jumped from ~7 to 32 in a year (+389% YoY). Growing 100%+ year-over-year. Claims to be in the top 0.5% of all 2024 startups. [linkedin.com](https://linkedin.com/company/phoenixecommerce) [phoenixtechnologies.io/careers](https://phoenixtechnologies.io/careers) ## Competitive Advantages - **All-in-one AI-native platform** built specifically for the underserved direct-response segment. - **Revenue performance**: Delivers +20% more revenue per checkout vs competitor platforms, with <1% disruption. - **Founder-led with deep ecommerce experience**: CEO Kevin Zhang generated $200M+ in bootstrapped D2C revenue; CPO Tim Schulz led product at BigCommerce, Google Shopping, Magento, and VTEX. [phoenixtechnologies.io/about](https://phoenixtechnologies.io/about) - **Triple-layer chargeback defense** and advanced subscription salvage logic. ## Strategic Focus - Continue scaling the "operating system of performance commerce" by deepening AI-native capabilities (agents, automation) and expanding Phoenix Payments to become a fully independent ISO. - Grow merchant base in high-volume direct-response verticals while maintaining capital efficiency. ## Why Work Here - **Remote-first**: Work from anywhere in the US; high autonomy and accountability. - **Culture**: "Direct, fast-moving, and focused on results" – zero bureaucracy, founder-led, and operator-built. [phoenixtechnologies.io/careers](https://phoenixtechnologies.io/careers) - **Perks**: Competitive cash + equity, 100% health & dental coverage, 401K. - **Engineering team**: Roles include VP of Engineering, Staff Engineer (AI-native commerce), and Senior Full-Stack Engineer. Focus on building a best-in-class platform for ambitious merchants. [jobs.lever.co](https://jobs.lever.co/phoenixtechnologies) - **Growth trajectory**: Rapidly growing startup with real revenue traction – a rare chance to have outsized impact. ## Sources 1. [LinkedIn Company Page](https://linkedin.com/company/phoenixecommerce) 2. [Phoenix Technologies Career Page](https://phoenixtechnologies.io/careers) 3. [Phoenix Technologies About Page](https://phoenixtechnologies.io/about-phoenix-technologies) 4. [Phoenix Technologies FAQ](https://phoenixtechnologies.io/faq) 5. [Lever Job Postings](https://jobs.lever.co/phoenixtechnologies) ## Other roles at Phoenix Ecommerce Technologies - [Business Development Representative](https://feeny.ai/job/business-development-representative-phoenix-ecommerce-technologies-united-states-1zkg53qvbvy7) — United States - [Principal Engineer, Payments Infrastructure](https://feeny.ai/job/principal-engineer-payments-infrastructure-phoenix-ecommerce-technologies-fqq480qtpqx4) — United States - [Controller](https://feeny.ai/job/controller-phoenix-ecommerce-technologies-united-states-keyrnjr7qc7e) — United States - [Vice President of Payments (High-Risk)](https://feeny.ai/job/vice-president-of-payments-high-risk-phoenix-ecommerce-technologies-united-gw8xfv35mtc7) — United States - [Senior Director of Client Operations](https://feeny.ai/job/senior-director-of-client-operations-phoenix-ecommerce-technologies-united-r1j2kk3sefjm) — United States - [Chief Revenue Officer](https://feeny.ai/job/chief-revenue-officer-phoenix-ecommerce-technologies-united-states-9n96fbktc58e) — United States - [Staff / Principal Engineer – Event-Driven Systems](https://feeny.ai/job/staff-principal-engineer-event-driven-systems-phoenix-ecommerce-technologies-em514nrmv2sb) — United States - [Chief Technology Officer](https://feeny.ai/job/chief-technology-officer-phoenix-ecommerce-technologies-united-states-qdremrmthzbc) — United States