---
title: 'Payments Analyst at Pearl'
canonical: 'https://feeny.ai/job/payments-analyst-pearl-ukraine-z7nvjcg9egtp'
type: 'job'
last_seen: '2026-09-11'
---

# Payments Analyst at Pearl

- **Company:** Pearl
- **Location:** Ukraine
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/justanswer/jobs/8746678002

## Job description

## About Us

Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.

## Our Values

- Data driven: Start with truth, measure what matters.
- Courageous: Bias to action; run toward hard problems.
- Innovative: Seek novel, elegant solutions.
- Lean: Do more with less. Build, ship, learn fast.
- Humble: Strong opinions, lightly held.

## About the Role

As a member of the Finance team within a global e-commerce membership organization, the Payments Analyst provides analytical support across payments performance, testing, and process optimization. This role analyzes payment data to identify opportunities for improvement and optimization.

Collaborating with cross-functional teams, the Payments Analyst supports testing initiatives, helps improve authorization rates and payment processes, and provides data-driven recommendations that contribute to revenue growth and a better customer experience.

This role is intended for someone who can move beyond basic reporting to interpret results, identify meaningful insights, anticipate follow-up questions, and provide actionable recommendations.

## What You’ll Do

- Conduct in-depth payment data analysis to identify patterns, trends, and improvement opportunities
- Identify opportunities to optimize payment processes, enhance customer experience, and drive revenue growth
- Support testing initiatives through sample sizing, monitoring, and readouts
- Partner with cross-functional teams on payment performance and optimization initiatives
- Respond to ad-hoc analytical requests and translate findings into clear, actionable insights
- Create and maintain dashboards and reporting tools that provide visibility into key payment metrics
- Provide data-driven recommendations to improve authorization rates and overall payment performance
- Explore practical ways to use AI tools to accelerate analysis, automate repetitive tasks, support testing workflows, and improve reporting

## What We’re Looking For

- 2–4+ years of experience in a highly analytical consumer, marketplace, fintech, or similar data-driven business
- Proven track record of delivering actionable insights using data
- Strong SQL skills for efficient extraction and analysis of data from complex datasets (must-have)
- Strong visualization skills in Power BI (preferred), Tableau, Looker, or similar BI tools
- Strong Excel skills
- Ability to take ownership of analytical projects and move from data extraction to interpretation, insights, and recommendations
- Collaborative mindset and ability to work effectively in cross-functional teams
- Experience using AI tools, or strong openness to adopting them in day-to-day analytical work
- Nice to have: experience in payments, acquirer/processor/payment gateway environments, or high-risk merchant space
- Nice to have: exposure to A/B testing or experimentation

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our [AI Disclosure and Consent Policy](https://www.pearl.com/ai-interview-disclosure). #LI-Remote

## About Pearl

## Core Business
- **Primary industries**: Professional services marketplace (legal, medical, automotive, veterinary, home services, and more)
- **Target customers**: Independent professionals (B2B side) and consumers seeking expert advice (B2C side); also enterprise partners through its network
- **Mission**: “Democratizing professional services” – making expert help available to everyone, everywhere by fusing human wisdom with AI precision.

## Products & Services
- **Pearl Super Agent**: An AI-powered agent that works 24/7 to handle sales, marketing, and administrative tasks for independent professionals, putting revenue directly into their pockets.
- **Expert Network (JustAnswer platform)**: A marketplace of 20,000+ credentialed professionals across legal, medical, automotive, veterinary, and other verticals, serving millions of consumers.
- **House of Brands**: A portfolio of vertical-specific brands (legal, medical, automotive, veterinary, etc.) that leverage the same AI and network infrastructure.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over $500 million earned by professionals on the platform; 20,000+ credentialed professionals; named **#1 Fastest-Growing Site in 2025 by SimilarWeb** (faster than OpenAI)
- **Notable Investors/Partners**: No recent institutional investors listed; CEO Andy Kurtzig is an angel investor (StubHub, iLike) and the company is self-funded/profitable. Partners include large professional services verticals.
- **Growth Signals**: Global scale with teams across US, India, and Ukraine; over a decade of conversation analysis data; enterprise-ready AI infrastructure; rapid traffic growth outpacing OpenAI.

## Competitive Advantages
- **AI + Human Hybrid Model**: Combines proprietary AI (over a decade of conversation data) with human expert oversight, targeting the “hybrid tier” of the $3.3T professional services market.
- **Battle‑tested Platform**: 22+ years of operating at scale, with millions of interactions and a proven demand generation engine.
- **Network Effects**: 20,000+ credentialed professionals and a large consumer base create a self‑reinforcing marketplace.
- **Proprietary Tools**: Internal “Prompt Studio” and copilots that accelerate development and improve quality.

## Strategic Focus
- **Category Leadership**: Aiming to own the hybrid (AI + human) segment of professional services, as the market splits into AI‑only, traditional, and hybrid tiers.
- **Global Expansion**: Deepening presence in Ukraine, India, and the US, and growing the network of independent professionals worldwide.
- **AI Innovation**: Continuously improving the Super Agent and conversational AI to handle more complex tasks, reduce friction, and increase revenue for professionals.

## Why Work Here
- **Remote‑First Culture**: Fully remote with asynchronous collaboration; hubs in the US, India, and Ukraine; opportunities for in‑person meetups.
- **Perks & Benefits**: Annual learning stipend, access to Prompt Studio and internal AI tools, transparent career ladders, regular feedback cycles, public recognition and rewards.
- **Engineering & AI Focus**: Over a decade of conversation data to work with; senior roles in ML, full‑stack, and AI conversation design; a “lean, data‑driven” engineering culture.
- **Values**: Humble (strong opinions lightly held), Courageous (bias to action), Lean (do more with less), Innovative (seek novel solutions). Hiring signals: “smart, fun, get things done.”
- **Inclusive Environment**: Equal opportunity employer, committed to diversity and global collaboration.

## Sources
1. [pearl.com/careers](https://www.pearl.com/careers)
2. [pearl.com](https://www.pearl.com/)
3. [pearl.com/about-us](https://www.pearl.com/about-us)
4. [job-boards.greenhouse.io/justanswer](https://job-boards.greenhouse.io/justanswer)

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