---
title: 'Payments Program Manager at Zenoti'
canonical: 'https://feeny.ai/job/payments-program-manager-zenoti-hyderabad-vthx9qpzkstv'
type: 'job'
last_seen: '2026-09-10'
---

# Payments Program Manager at Zenoti

- **Company:** Zenoti
- **Location:** Hyderabad, India
- **Posted:** 2026-05-27
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/zenoti/jobs/7747999003

## Job description

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

We are looking for an outstanding candidate for a Program Manager - Payments role within the Payments Operations team at Zenoti. The Payments Operations Team is focused on ensuring efficient, secure, and compliant payment processing, enabling new payment options and improving the existing payments experience for our customers. This team plays a crucial role in driving Zenoti's ability to connect with Payment Service Providers and Banks and offer a diverse range of Pay-in and Pay-out methods, including cards, bank transfers, and alternative payment methods such as wallets, etc. This data-driven program manager will develop a solid understanding of new payment capabilities and excitement for innovation and process improvement, along with stellar communication skills.

As a Program Manager, Payments, you will interact with senior leadership and business partners directly and drive efforts to build payment programs, improve operations and incident management procedures, and use metrics to track payments and partner performance. You will partner with product, engineers, operations, data analytics, and other program managers to create programs and procedures from scratch that deliver exponential value to our SaaS customers globally.

What will I be doing?

- Help define the payment product strategy, roadmap, and build a prioritization framework that captures relevant tradeoffs for the team while creating organizational alignment
- Understand the payment ecosystem and Zenoti's SaaS platform end-to-end, the APIs in our systems, and the dependencies, and use this knowledge to improve our payment systems
- Manage and oversee various cross-functional programs, ensuring successful delivery.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Stay abreast of regulations, compliance, and client contractual requirements, ensuring the company's adherence to legal and regulatory frameworks for different markets and clients
- Drive initiatives focused on innovation, efficiency, controls, standard processes & cost saving opportunities

What skills do I need?

- 8 - 15 years of relevant experience in program management and/or payments business operations, preferably within a SaaS environment.
- 5+ years of payments experience in the merchant and/or payments provider side (e.g., PSP, acquirer, aggregator, etc.), ideally integrated within SaaS platforms.
- Experience driving medium-to-large-sized technical projects with external financial partners and cross-functional internal stakeholders in a SaaS or technology company.
- Success driving results, identifying and solving issues, and sound decision-making.
- Proficiency in analyzing business needs and creating necessary documentation and system improvement requests to optimize functionality and productivity of SaaS-based payment solutions.
- Exceptional communication and interpersonal skills.
- Experience working with the product team and engineers to make tough technical tradeoffs, and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects.

## Benefits

- Best in industry salary
- Comprehensive medical coverage for yourself and your immediate family
- An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, and inclusion of family for most benefit awareness building sessions
- Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, and community give-back initiatives

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

## About Zenoti

## Company Overview
- **One-liner**: Zenoti provides an all-in-one, AI-powered cloud platform for managing operations, marketing, and customer experience in the beauty, wellness, and fitness industries.
- **Entity Type**: Private (funded; Series not specified, but last known valuation $1.5B in 2021)
- **Headquarters**: Bellevue, Washington, USA (Seattle area) with major offices in Hyderabad, India
- **Founded**: 2010
- **Founders**: Sudheer Koneru and Dheeraj Koneru

## Core Business
- **Primary industries**: Beauty and wellness (salons, spas, medspas), fitness centers, and now expanding into gyms.
- **Target customers**: B2B – small-to-large chains, single-location businesses, enterprise multi-location brands (30,000+ businesses across 50+ countries).
- **Mission / purpose**: “Help our Spa, Salon, Medspa and Fitness owners feel good – so their customers feel GREAT.”

## Products & Services
- **Zenoti OS**: The core cloud-based platform integrating booking, POS, CRM, payroll, inventory, marketing, online booking, and sales. Designed for reliability and scale with a 99.9% uptime SLA.
- **AI Workforce**: A suite of AI agents deployed to automate front-office and back-office tasks: AI Receptionist (handles phone calls), Concierge, Lead Manager, Marketer, Scribe, and Dispute Manager.
- **Zeenie**: An AI assistant that automates tasks, generates reports, finds information, and creates marketing content.
- **Predictive analytics / Core ML models**: Slot prediction, demand forecasting, and customer insight tools built on aggregated data from 30,000+ businesses.

## Market Standing
- **Valuation**: $1.5 billion (2021) – [GeekWire article](#)
- **Key Metric**: Annual revenue grew nearly 40% in 2024; company is profitable – [GeekWire article](#)
- **Notable Investors / Partners**: Advent International, TPG, Tiger Global, Steadview Partners, Norwest Venture Partners, Accel Partners (total funding $330M) – [GeekWire article](#)
- **Growth Signals**: Expansion into fitness/gym sector; new executive hires (CFO Sean Blitchok, CCO Steve Hudek, SVP Marketing Doug Sechrist, President/COO Neal Singh); Deloitte Fast 500 revenue growth recognition in 2024 – [GeekWire article](#), [About page](#)

## Competitive Advantages
- **Comprehensive data + AI integration**: Zenoti OS tightly couples end-to-end workflows with rich cross-customer data, allowing AI agents to be highly effective – a moat competitors lack.
- **Industry-specific, cloud-native**: Built from the ground up for beauty/wellness, not a generic ERP; proven with 30,000+ businesses and 50+ countries.
- **High adoption and reliability**: 98% staff adoption within first week of training; 99.9% uptime SLA.
- **Profitable growth**: Unlike many SaaS peers, Zenoti is profitable while still growing rapidly, indicating strong unit economics.

## Strategic Focus
- **AI automation as a growth lever**: Deploying conversational AI (receptionist, lead management) and predictive analytics to help customers increase revenue and efficiency.
- **Adjacent market expansion**: Targeting fitness centers and gyms with a similar enterprise-grade solution.
- **Potential IPO readiness**: CEO stated the company is “capable of going public” but is currently focused on growth and M&A opportunities – [GeekWire article](#)
- **Continued platform investment**: Hiring heavily in product management (Payments, AI Workflows, APIs) and customer success – [Greenhouse job board](#)

## Why Work Here
- **Culture**: Values include transparency, bold action, continuous learning, and “Hold Nothing Back.” Emphasis on diversity, equity, and inclusion with employee resource groups and community partnerships – [Careers page](#).
- **Growth opportunities**: Structured learning, internal mobility, and scaling fast – “your career will too.” Recognition programs and global team collaboration.
- **Work environment**: Cross-functional teams across time zones; offices in Hyderabad, Bellevue, and other global locations. Flexible and remote-friendly work style (implied by distributed teams).
- **Impact**: Work on a platform that powers the world’s best beauty and wellness brands, with a direct impact on customers’ bottom lines. The Zenoti Foundation supports education, wellness, and sustainability.
- **Recognition**: Gold and Silver cybersecurity innovation awards; G2 High Performer ratings – [About page](#)

## Sources
1. [Zenoti.com – AI Workforce and platform overview](https://www.zenoti.com/)
2. [Zenoti Careers page – Culture, DEI, values](https://www.zenoti.com/company/careers)
3. [Greenhouse job board – Open roles and locations](http://job-boards.greenhouse.io/zenoti)
4. [Zenoti About page – Story, awards, global footprint](https://zenoti.com/company/about-us)
5. [GeekWire – AI expansion, funding, revenue, fitness push](https://www.geekwire.com/2025/zenoti-bets-big-on-ai-as-profitable-software-maker-expands-beyond-beauty-sector-and-into-gyms/)

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