---
title: 'Payments Success Specialist – Account Management at Weave'
canonical: 'https://feeny.ai/job/payments-success-specialist-account-management-weave-lehi-9x0ybea1xw8a'
type: 'job'
last_seen: '2026-11-12'
---

# Payments Success Specialist – Account Management at Weave

- **Company:** Weave
- **Location:** Lehi, UT
- **Employment:** full-time
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.ashbyhq.com/weave/465cda09-b18b-4c4e-b045-e755d232b650

## Job description

The Payments Success Specialist – Account Management drives retention, processing growth, and profitability across an assigned portfolio of 250 payments customers. You’ll build trusted relationships with practice leaders, understand their payment workflows, and use account data to identify risks and opportunities. Through proactive outreach, business reviews, pricing conversations, and coordinated problem-solving, you’ll help customers realize greater value from Weave Payments. This role requires strong customer judgment, analytical ability, and consistent follow-through.

- Location: Hybrid, three days in-office in Lehi, Utah.
- Reports to: Senior Manager of Payments Success.

## What You Will Own

- Portfolio relationships: Manage 250 payments accounts, building relationships with practice owners, finance leaders, and operational decision-makers.
- Proactive engagement: Call every account each quarter to review performance, understand customer needs, identify risks, and establish next steps. Maintain additional outreach based on account value and risk.
- Business reviews: Conduct quarterly business reviews with the top 10 accounts and provide quarterly performance summaries to accounts ranked 11–50.
- Retention and recovery: Monitor processing trends, investigate declines, and develop recovery plans. Call accounts with greater than 15% month-over-month volume declines for three consecutive months and contact accounts whose processing falls to zero.
- Pricing and profitability: Review flagged sub-priced and low-margin accounts, coordinate approved corrections or documented exceptions, and evaluate appropriate options such as surcharging.
- Account execution: Maintain account plans, accurate portfolio records, customer commitments, and follow-up activity. Reconcile account ownership and tiers quarterly.
- Cross-functional coordination: Partner with Customer Success, Support, Product, Sales, Marketing, Enablement, and analytics partners to resolve issues and improve customer outcomes.
- Customer insights: Share monthly themes covering churn drivers, competitive factors, workflow barriers, and product opportunities.
- Payment issue coordination: Work with internal specialists on payout concerns, payment disruptions, and Stripe remediation affecting assigned customers.

What You Will Need to Accomplish the Job

- 3+ years of experience in account management, customer success, or a related customer-facing role.
- Experience owning a customer portfolio with measurable retention, growth, or revenue responsibilities.
- Ability to interpret account data, investigate performance changes, and recommend practical next steps.
- Confidence discussing pricing, processing performance, and operational concerns with business owners and senior stakeholders.
- Comfort with consistent outbound phone outreach and managing a recurring engagement schedule.
- Strong organization, documentation, and follow-through across customer commitments and internal projects.
- Proficiency with Salesforce and Excel or Google Sheets.
- Ability to work three days per week in Weave’s Lehi office.

What Will Make Us Love You

- Experience in payments, FinTech, or SaaS.
- Knowledge of merchant pricing, surcharging, or payment workflows.
- A track record of recovering declining accounts or retaining high-value customers.
- Familiarity with Sigma, Vitally, or similar reporting and customer success platforms.
- Evidence of balancing customer needs with account profitability.
- Experience turning customer feedback into improvements across Product, Operations, or Enablement.
- Strong judgment about when to act independently, involve a partner, or escalate an issue.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws. At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page. Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know. Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

## About Weave

## Company Overview
- **One-liner**: Weave provides an AI-powered patient communications, engagement, and payments platform purpose-built for small and medium-sized healthcare practices.
- **Entity Type**: Public (NYSE: WEAV)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2008 (incorporated as a Delaware corporation in 2015)
- **Founders**: Not publicly available from provided sources

## Core Business
- Primary industry: Healthcare technology – patient communication and practice management software.
- Target customers: Small and medium-sized healthcare practices (SMB) in dental, optometry, veterinary, and specialty medical (primary care, PT/OT, aesthetics, med spa).
- Mission statement: “Elevate the patient experience through a unified platform that improves business operations so healthcare professionals can focus on patient care and realize their dreams.”

## Products & Services
- **Communications**: Proprietary telephony platform unifying voice and text interactions, managing the practice’s trusted phone number.
- **AI-powered Workflows**: Agentic AI for scheduling automation, FAQ responses, and marketing lead follow-ups.
- **AI-powered Insights**: Call transcription, sentiment analysis, task creation, and revenue opportunity surfacing.
- **Weave Payments**: Point-of-sale and digital payment solutions, including text-to-pay, online bill pay, and patient financing (buy-now-pay-later).
- **Practice Growth Tools**: Online review management, patient outreach, and reputation building.
- **Productivity Tools**: Staff collaboration, appointment scheduling, digital forms, and insurance eligibility verification.

## Market Standing
- **Valuation/Market Cap**: Not explicitly provided in search results (public company – refer to current market data).
- **Key Metric**: Annual revenue – not disclosed in provided sources; see SEC filings for exact figures.
- **Notable Investors/Partners**: Not listed in provided sources (public company).
- **Growth Signals**: As of Dec 31, 2025, nearly 40,000 locations under subscription and 30,000+ customers in the U.S. and Canada. 904 employees as of Dec 2025, with expansion in India, Mexico, Brazil, and the Philippines. Specialty Medical is the fastest-growing vertical.

## Competitive Advantages
- Over 90 integrations with practice management systems (PMS) – deep domain expertise built over nearly two decades.
- Purpose-built for SMB healthcare – no dedicated IT staff needed; intuitive and easy to implement.
- Unified platform replacing a “patchwork” of point solutions at lower total cost.
- AI-native, high-accuracy automation within strict privacy/regulatory frameworks (HIPAA).
- Proprietary telephony and vertically specialized data from billions of patient interactions.

## Strategic Focus
- Deepening AI capabilities to become an “always-on teammate” for practices.
- Expanding within specialty medical (primary care, PT/OT, aesthetics, med spa).
- Continuing international growth (India engineering hub, support teams in Mexico/Philippines/Brazil).
- Enhancing patient engagement through personalized, multi-channel communication and flexible payments.

## Why Work Here
- **Culture**: People-first, inclusive environment with active DEI initiatives and employee resource groups. Core values: Stay Hungry, Care More, Think Creatively, The Customer is Everything, Do the Right Thing.
- **Work Model**: Flexible work spaces; office in Lehi, UT with onsite gym, basketball court, catered lunches, and seasonal parties. Second engineering HQ in Noida, India.
- **Benefits**: Medical, dental, vision insurance, 401k matching, flexible time off, generous parental leave, mental health resources, professional development program.
- **Engineering Culture**: Cutting-edge technologies, transparent and approachable leadership, opportunities for career growth across U.S. and India.

## Sources
1. [SEC.gov – Weave 2025 Annual Report (10-K)](https://www.sec.gov/Archives/edgar/data/1609151/000160915126000043/weav-2026formars.pdf)
2. [LinkedIn – Weave](https://in.linkedin.com/company/getweave)
3. [Careers Page – getweave.com/careers](https://www.getweave.com/careers/)
4. [Top Workplaces – Weave](https://topworkplaces.com/company/weave/)

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