---
title: 'Payroll and Benefits Manager at Avoca'
canonical: 'https://feeny.ai/job/payroll-and-benefits-manager-avoca-new-york-3frjeyph5b0p'
type: 'job'
last_seen: '2026-09-12'
---

# Payroll and Benefits Manager at Avoca

- **Company:** Avoca
- **Location:** New York, NY
- **Employment:** contract
- **Work type:** onsite
- **Posted:** 2026-07-10
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/avoca/b92cf9ed-8c94-43cf-a4b4-3079c6f00b1d

## Job description

## About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

## About the Role

As Avoca scales to 300+ employees and contractors globally, we need a dedicated owner for payroll, benefits, equity, and compliance. This role will ensure the fundamentals are flawless — accurate payroll, smooth benefits administration, clean equity tracking, and compliant filings across jurisdictions — while building scalable processes and controls for continued growth. This is a new role reporting to the People Operations Lead.

## What You’ll Do

- Own end-to-end payroll for U.S. and international employees and contractors
- Manage employee compensation changes, including new hires, terminations, compensation adjustments, and off-cycle payments across currencies and time zones
- Administer Carta equity workflows, including grants, vesting, exercises, terminations, and employee equity questions
- Own multi-state and international compliance, including tax registrations, statutory filings, worker classification, wage and hour requirements, and equity-related regulatory requirements
- Own benefits administration, including enrollments, qualifying life events, vendor coordination, employee questions, and compliance-related benefits processes
- Monitor regulatory changes as Avoca expands into new states and countries, proactively identifying risks before they become issues
- Reconcile payroll and equity with Finance monthly across all entities, and lead year-end compliance activities including W-2s, 1099s, and international equivalents
- Serve as the primary point of contact for questions related to payroll, equity, and compliance
- Build scalable processes and controls that can support 2-3x growth in headcount and geographic footprint

## What You’ll Bring

- 5+ years of experience owning payroll, equity administration, and related compliance, ideally at a startup scaling across multiple states and countries
- Direct experience managing payroll and worker-classification compliance across multiple U.S. states and at least one international market
- Hands-on experience with Rippling and Carta, or comparable payroll, HRIS, and equity administration systems
- Strong process-building instincts — you’ve created controls, workflows, and documentation from the ground up, not just operated within existing systems
- Advanced Excel skills and a detail-oriented control mindset for reconciliations, audits, reporting, and payroll accuracy
- Clear, calm, and empathetic communication style when supporting employees through sensitive payroll, equity, or compliance questions
- Bonus: CPP certification, global payroll experience, or deeper exposure to international equity and compliance requirements

## Who You Are

- You’re meticulous, fast-moving, and trusted with sensitive details
- You’re customer-obsessed and treat employees’ payroll, equity, and compliance questions with urgency, clarity, and care
- You build order out of ambiguity by creating clear, repeatable processes
- You’re proactive about risk and comfortable escalating issues early
- You’re energized by working in person with a high-ownership team; this role is expected to be in office 5 days/week

Compensation: The expected hourly rate for this role is $75.00 - $90.00 with final compensation based on experience, skills, and qualifications determined during the interview process.

## Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

## About Avoca

## Company Overview
- **One-liner**: Avoca provides an AI-powered sales and front-office workforce that helps home service businesses answer calls, book jobs, and nurture leads 24/7.
- **Entity Type**: Private (venture-backed, Y Combinator Winter 2023 batch)
- **Headquarters**: New York, NY (Union Square)
- **Founded**: 2022
- **Founders**: Tyson Chen and Apurva Shrivastava

## Core Business
- **Primary industry**: AI-powered sales and customer engagement for service-based SMBs, specifically home services (HVAC, plumbing, roofing, etc.)
- **Target customers**: B2B – small-to-medium home service businesses, from single-location shops to multi-location enterprises
- **Mission/purpose**: To help home service pros win every job and grow on their own terms by building AI tools that work as hard as they do.

## Products & Services
- **[Avoca Responder](https://www.avoca.ai/)**: Always-on AI agent that answers every call, text, and chat, books jobs 24/7, and captures leads that would otherwise be missed.
- **[Avoca Coach](https://www.avoca.ai/)**: Scores every call, surfaces missed opportunities, and gives managers real-time visibility into team performance.
- **[Avoca Nurture](https://www.avoca.ai/)**: Multi-channel drip campaigns (SMS and calls) that re-engage past customers, send booking confirmations, and drive reviews.
- **Human-in-the-Loop**: Optional escalation to human team members for complex situations, ensuring high-quality customer experience.

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Over 1,000 service leaders trust Avoca, and the company is growing to ~100 employees. (Source: [avoca.ai](https://www.avoca.ai/))
- **Notable Investors/Partners**: Y Combinator (Winter 2023 batch, primary partner Diana Hu) and “top investors” (not named publicly). (Source: [ycombinator.com](https://www.ycombinator.com/companies/avoca))
- **Growth Signals**:
  - A case study with Granite Comfort (PE-backed HVAC platform) showed 20% YoY revenue growth, 50%+ bookings end-to-end via AI, and consolidation of 9 contact centers into 1. (Source: [avoca.ai](https://www.avoca.ai/))
  - SOC 2 certified, deployed at scale across hundreds of home service front offices.
  - Team grew from 85 (YC profile) to ~100 (current careers page).

## Competitive Advantages
- **Deep vertical focus**: Purpose-built for the $1 trillion home services industry, not a generic AI assistant.
- **Voice-first AI**: Specializes in natural, conversational phone interactions that close deals, a notoriously hard problem.
- **End-to-end front office**: Combines inbound, outbound, coaching, and nurturing in one platform, reducing reliance on separate call centers and after-hours vendors.
- **Enterprise-grade security**: SOC 2 certified, with best-in-class data protection and compliance.

## Strategic Focus
- **Define the AI front office** for service businesses, expanding from inbound call handling to outbound marketing and coaching.
- **Scale multi-location deployments** – the Granite Comfort case shows ability to serve large, PE-backed platforms.
- **Continue product depth** in voice AI and customer intelligence to increase revenue capture for clients.

## Why Work Here
- **Culture**: High trust, high ownership, customer-obsessed. The team talks to customers daily, visits their call centers, and attends industry conferences. “We have each other’s backs.”
- **Location**: In-office at Union Square, New York City. Lunch and dinner provided (free lunch daily, $30 dinner after 6:30 PM), transit and parking covered, Uber home on us.
- **Benefits**: 
  - Equity for all full-time employees.
  - Medical, vision, dental with multiple plan options, covered from day one.
  - Short- and long-term disability, life insurance fully covered.
  - 401(k) pre-tax or Roth from day one.
  - Flexible PTO (unlimited) plus 10 company holidays.
  - Paid parental leave.
  - Top-tier tools and equipment fully covered.
- **Growth**: 100 people and growing, backed by top investors, defining a new category in a massive industry.

## Sources
1. [avoca.ai/careers](https://www.avoca.ai/careers)
2. [avoca.ai/about](https://www.avoca.ai/about)
3. [avoca.ai](https://www.avoca.ai/)
4. [ycombinator.com/companies/avoca](https://www.ycombinator.com/companies/avoca)
5. [jobs.ashbyhq.com/avoca](https://jobs.ashbyhq.com/avoca)

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