---
title: 'Payroll Partner Service Advocate at Pie Insurance'
canonical: 'https://feeny.ai/job/payroll-partner-service-advocate-pie-insurance-united-states-rqqwan0rpxch'
type: 'job'
last_seen: '2026-09-11'
---

# Payroll Partner Service Advocate at Pie Insurance

- **Company:** Pie Insurance
- **Location:** United States
- **Compensation:** $24–$28/hr
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/pieinsurance/jobs/6182889004

## Job description

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by [core values and operating principles](https://pieinsurance.com/culture) that guide every decision we make.

The Payroll Partner Service Advocate is a key role for Pie's Payroll Partner team. This is a mid-level customer service team member who focuses on routine to advanced customer issues and resolves concerns and requests from payroll partners and insureds.

## How You’ll Do It

Provide responsive, timely, and relevant service to payroll partners:

- Handles email, and platform-based communication with payroll partners and cross-functional stakeholders to provide excellent customer service,
- Maintains SLA’s set by Payroll Partner Ops team in a consistent and efficient manner.
- Works as a team member to handle:
- Policy Issuance
- General questions
- Follow-Up Communication
- Respond within 24 hours or less to requests from payroll partners
- Cancellation requests from insureds and partners
- Renewal policy management
- Urgent payroll partner customer and partner escalations.
- Complex payroll partner customer and partner questions.

Model the behaviors and strategies necessary to successfully interact with and resolve routine to advanced issues for payroll  partners in all channels:

- Applies advanced level of Workers Comp training and knowledge to policy, billing and agency questions, concerns, and production.
- Build relationships with partners and internal teams to provide consistent, excellent communication with customers.
- Seek resolutions to issues while also anticipating ways in which to prevent future issues.
- Voices the payroll partner’s needs and advocates for the customer and their perspective.

Lead ongoing training and on-boarding for personal and peer growth:

- Support the on-boarding and training of Pie’s newest hires and teams, including process training,feedback and occasionally building out resource and training material.
- Assist in testing and and training of new processes and systems when rolled out to the Payroll Pod.
- Maintaining library of SOPs and training materials.
- Complete other duties as assigned.

The Right Stuff

- A high school diploma or GED is required.
- Associate degree, trade or technical school certificates, or bachelor’s degrees are preferred.
- 1+ year in a high-volume customer contact environment is required.
- 1+ year of insurance customer service, administrative, or sales experience is required.
- 1+ year Payroll Partner customer service experience is preferred.
- Demonstrated problem-solving skills to develop sound processes and workflows. Ability to build solutions by designing win/win solutions:
- Ability to navigate and solve advanced to complex issues within all of Pie’s platforms.
- Has the ability to think ahead and identify obstacles that may be hidden.
- Proficient communication skills to build strong and lasting relationships: able to clearly and professionally communicate with customers both verbally and in written form. Learning to present your own views in a direct and open manner.
- Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency - reducing hand-offs wherever possible.
- Intermediate problem solving skills to be able to resolve simple to moderately complicated problems quickly and effectively with little guidance. Often applies analytical and critical thinking skills within their role.
- Developed self-direction and responsibility for own tasks, deliverables and timelines.
- Ability to work in a team environment, develop and sustain collaborative working relationships. Learning to consider the needs of stakeholders and fully commit to a decision made.
- G-Suite Tools, Salesforce, Payment Processing Systems, and Slack are highly preferred.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $23.50—$28 USD

## Compensation & Benefits

- Competitive cash compensation
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our [core values](https://pieinsurance.com/culture/) are more than just a poster on the wall; they’re tangibly reflected in our work

Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click [here](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf), [here](https://www.justice.gov/crt/case-document/file/1133936/download) and [here](https://www.justice.gov/crt/case-document/file/1133941/download) for more information.

Pie Insurance is committed to protecting your personal data. Please review our [Privacy Policy](https://pieinsurance.com/privacy/).

Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.

[Pie Named to 2025 America's Best Startup Employers](https://www.forbes.com/lists/americas-best-startup-employers/)

[Pie Insurance 2025 State of Workplace Safety Report](https://www.pieinsurance.com/resource-center/press/2025-state-of-workplace-safety-report)

## #LI-REMOTE

## #BI-REMOTE

## About Pie Insurance

## Company Overview
- **One-liner**: Pie Insurance provides workers’ compensation and commercial auto insurance to small businesses through a technology-driven platform, offering quick quotes and significant savings.
- **Entity Type**: Private (over $615 million in total funding raised)
- **Headquarters**: Denver, Colorado, USA (remote-first company)
- **Founded**: 2017
- **Founders**: John Swigart (co-founder and CEO)

## Core Business
- **Primary industry**: Insurtech / Commercial Property & Casualty Insurance
- **Target customers**: Small businesses (B2B) and local/regional insurance agencies (B2B channel partnerships)
- **Mission statement**: “To make commercial insurance affordable and easy as Pie, empowering small businesses to thrive.”

## Products & Services
- **Workers’ Compensation Insurance**: A fully digital, agent-friendly and direct-to-business platform that provides quotes in ~3 minutes, covers 70% of class codes, and auto-decides 73% of submissions – helping customers save up to 30% compared to traditional carriers.
- **Commercial Auto Insurance**: Launched to expand Pie’s small-business insurance suite, offered through the same streamlined quote-to-claim experience.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding >$615 million (as of most recent raise); headcount ~350 employees (Built In estimate)
- **Notable Investors / Partners**: Investors include Gallatin Point Capital, Greycroft, and other leading insurtech and growth-equity firms (specific list not fully detailed on company site). Pie partners with local, regional, and national insurance agencies.
- **Growth Signals**: Available in 39 states + Washington, D.C.; 70% of workers’ comp class codes covered; 73% of submissions auto-decided; average quote time 3 minutes; expansion into commercial auto; remote-first workforce of ~350 Pie-oneers.

## Competitive Advantages
- **Technology moat**: Proprietary underwriting engine that delivers instant, data-driven quotes and high automation rates, reducing friction for agents and small businesses.
- **Distribution model**: Dual channel – direct-to-small-business and a strong agency partner network – providing broad market reach.
- **Cost leadership**: Promises savings of up to 30% on workers’ comp through efficient operations and data analytics.

## Strategic Focus
- **Geographic expansion**: Continuing to add states to reach nationwide coverage.
- **Product line growth**: Scaling commercial auto and potentially adding other small-business insurance lines.
- **Technology & automation**: Increasing auto-adjudication rates and improving the digital experience for both agents and policyholders.

## Why Work Here
- **Culture**: Values-driven (Act with integrity, Demonstrate ownership, Be curious and growth oriented). Emphasizes transparent decision-making, iterative feedback, and “creating cumulative innovation.”
- **Work environment**: Fully remote-first – employees work from anywhere in the U.S. Intentional remote collaboration practices and strong benefits.
- **Benefits & perks**: Comprehensive healthcare (medical, dental, vision), generous parental leave, company equity, performance bonuses, family medical leave, job training, and talent development. Relocation assistance available.
- **Engineering culture**: Data-driven decision making, first principles thinking, and a focus on business outcomes. Tech stack supports high automation and rapid iteration.

## Sources
1. [Pie Insurance About Page](https://www.pieinsurance.com/about)
2. [Pie Insurance Careers Page](https://www.pieinsurance.com/culture/careers)
3. [Pie Insurance Culture Page](https://www.pieinsurance.com/culture)
4. [Pie Insurance on Built In](https://builtin.com/company/pie-insurance)

## Other roles at Pie Insurance

- [Medical Only Claims Adjuster](https://feeny.ai/job/medical-only-claims-adjuster-pie-insurance-united-states-2ws98swn9e9f) — United States
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-pie-insurance-united-states-a3wnk11evh0v) — United States
- [Principal People Partner](https://feeny.ai/job/principal-people-partner-pie-insurance-united-states-zshtp4tb631n) — United States
- [Manager, Premium Audit](https://feeny.ai/job/manager-premium-audit-pie-insurance-united-states-pp1cghk6dm69) — United States
- [Complex Claims Adjuster](https://feeny.ai/job/complex-claims-adjuster-pie-insurance-united-states-yfc6hseg4dnj) — United States
- [Team Lead, Collections](https://feeny.ai/job/team-lead-collections-pie-insurance-united-states-fgvg774bypcp) — United States
- [Senior Operational Excellence Program Manager](https://feeny.ai/job/senior-operational-excellence-program-manager-pie-insurance-united-states-mr9emq2z6da2) — United States
- [Claims Business Systems Analyst](https://feeny.ai/job/claims-business-systems-analyst-pie-insurance-united-states-1d3z1g0yqry5) — United States
- [Senior Claims Adjuster, Workers Compensation](https://feeny.ai/job/senior-claims-adjuster-workers-compensation-pie-insurance-united-states-r14fnnt8q6d1) — United States
- [CS Specialist, Service Support Team](https://feeny.ai/job/cs-specialist-service-support-team-pie-insurance-united-states-bbhkad9hkwz3) — United States