---
title: 'Payroll Program Manager at Arketa'
canonical: 'https://feeny.ai/job/payroll-program-manager-arketa-united-states-vwn9mky24cwt'
type: 'job'
last_seen: '2026-09-23'
---

# Payroll Program Manager at Arketa

- **Company:** Arketa
- **Location:** United States
- **Compensation:** $100k–$140k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-23
- **Apply:** https://jobs.ashbyhq.com/arketa/bcb9a48c-0440-4503-867d-81740e189ad7

## Job description

## About Arketa

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both. With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.

## About the Role

We're looking for an Embedded Payroll Program Manager to own the strategy, process design, and success metrics behind Arketa's new embedded payroll offering — and to be a direct point of support for our partners. Day-to-day onboarding and support execution belongs to the Implementation Account Manager and Payroll Specialist, but you'll stay personally connected to partners, especially on the more complex or highest-touch relationships, while designing the playbooks the rest of the team executes against, owning the relationship with our payroll infrastructure partner and managing the two roles below.

What You'll Do:

Program Strategy & Process Design

- Design the onboarding playbook, support triage process, and escalation paths, in partnership with the Implementation Account Manager and Payroll Specialist
- Define the handoff criteria between onboarding and ongoing support, and refine it as volume and the team grow
- Build the documentation and Help Center foundations the rest of the team executes against
- Own the roadmap and priorities for the payroll offering's customer-facing operations

Metrics & Reporting

- Define and track key metrics: time-to-launch, onboarding capacity, support resolution time, support volume per customer, CSAT, and documentation coverage
- Own the reporting cadence to leadership on how the payroll offering is performing operationally

Partner Support

- Serve as a senior point of contact for Arketa's payroll partners, especially on complex, escalated, or strategic relationships
- Step in directly on partner issues that need program-level context or cross-functional pull
- Build direct partner relationships that inform how onboarding and support processes should evolve

## Team & Stakeholder Management

- Manage and coach the Implementation Account Manager and Payroll Specialist, and unblock escalations they can't resolve on their own
- Manage the relationship with our payroll provider, and coordinate with engineering, compliance, and customer success to keep implementations and support on track
- Translate recurring customer pain points into feedback for Product and Engineering

What success looks like:

- New customers launch on time with minimal friction, and support questions get resolved quickly and accurately
- Clear documentation exists for both onboarding and support workflows
- Partners feel a direct, senior point of contact is available for their more complex or high-stakes needs
- The Implementation Account Manager and Payroll Specialist have what they need to execute independently day to day, with you focused on strategy, metrics, partner relationships, and escalations
- A well-reasoned, evolving plan for how the onboarding/support handoff should work as volume grows

What we're looking for:

- 3-5+ years in program/project management, implementation, or customer-facing operations leadership, ideally at a fintech, HR tech, or payroll company
- Experience designing processes and playbooks for a customer-facing function, ideally from scratch
- People management experience, or strong readiness to manage a small team, preferred
- Strong communication skills — you'll be explaining payroll mechanics to non-experts and translating customer pain points to internal teams
- Ability to operate with ambiguity; this role and its scope will evolve
- Experience with payroll, benefits, or embedded financial products is a strong plus

What We Offer:

- Ownership and Opportunity for Advancement
- Competitive Salary and Stock Options
- Unlimited PTO: our policy is designed to give you the flexibility to rest, recharge, and take care of personal needs — while staying aligned with your team and responsibilities.
- Medical, dental and vision health insurance
- Fitness Class Reimbursement: we’re committed to supporting both employee wellness and our industry relationships. As an Arketa employee we see movement as opportunity.
- Parental Leave Policy

For this role, the estimated hourly rate is $48.08 to $67.31, depending on experience and qualifications. This position is non-exempt and eligible for overtime pay. In addition to base pay, we offer equity. We believe in compensating fairly and transparently, and we're happy to share more detail during the interview process.

## About Arketa

## Company Overview
- **One-liner**: Arketa provides an all-in-one booking, marketing, and business management platform specifically built for modern fitness and wellness studios.
- **Entity Type**: Private (Series A; $15M round raised June 2025)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Rachel Lea Fishman (CEO) and Josh Archer (CTO)

## Core Business
- **Primary industry**: Wellness and Fitness Services / SaaS for fitness businesses
- **Target customers**: B2B – Individual fitness instructors, single-location studios, and multi-location wellness businesses (SMB segment)
- **Mission or purpose statement**: Build the operating system for modern wellness businesses – products that help studio owners grow community, increase revenue, and deliver world-class client experiences. “Software should do more—be more intelligent, more intuitive, and truly support the people using it.” [arketa.com/careers](https://www.arketa.com/careers)

## Products & Services
- **Booking & Scheduling (SaaS)** – Customizable scheduling widgets, branded checkout, automated class management, and waitlist handling. Clients never leave the studio’s website. [arketa.com](https://www.arketa.com/)
- **Marketing Automations (SaaS)** – High-converting forms, automated email/SMS sequences (e.g., late cancel/no-show workflows), Google reviews and direct booking integration, referral and “Book a Friend” features. [arketa.com](https://www.arketa.com/)
- **Payments (Integrated)** – Credit/debit processing via Stripe, contactless checkout (Apple Pay, Google Pay), automated billing with dispute resolution. [arketa.com](https://www.arketa.com/)
- **Client Management & Communication (SaaS)** – 1-to-1 texting from dashboard, customer profiles, class entry in seconds, and automated workflows for cancellations and unpaid reservations. [arketa.com](https://www.arketa.com/)
- **On-Demand Content (SaaS)** – Video library, courses, and retreat management to add new revenue streams. [arketa.com](https://www.arketa.com/)
- **Branded Website & App (SaaS)** – Full white-label website and mobile app that match the studio’s brand, keeping customers inside the studio’s ecosystem. [arketa.com](https://www.arketa.com/)
- **Reporting & Analytics (SaaS)** – Intuitive reporting dashboard to reveal trends in revenue and memberships, uncover risks, and track key metrics. [arketa.com](https://www.arketa.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding – **$22.7M** (including $125k Y Combinator seed in 2020, $7.6M seed in Dec 2022, and $15M Series A announced June 2025) [linkedin.com](https://www.linkedin.com/company/arketa)
- **Notable Investors/Partners**: **Inspired Capital** (led Series A), **Y Combinator** (seed), and other unnamed investors. Payment partner: Stripe. [linkedin.com](https://www.linkedin.com/company/arketa)
- **Growth Signals**: 
  - **Headcount**: 85 employees (+88.1% year-over-year) [linkedin.com](https://www.linkedin.com/company/arketa)
  - **Trusted by 1,000+ businesses** (as of website claim) [arketa.com](https://www.arketa.com/)
  - **Monthly web traffic**: 267,787 visits (+122.9% monthly growth), global rank #147,939, top country USA at 80% [linkedin.com](https://www.linkedin.com/company/arketa)
  - **LinkedIn followers**: 8,968 (+60.6% yearly) [linkedin.com](https://www.linkedin.com/company/arketa)
  - **CEO nominated** for Athletech News Power Players 2025 as an Executive to Watch. [linkedin.com](https://www.linkedin.com/company/arketa)

## Competitive Advantages
- **Niche expertise**: Built by fitness professionals (“the platform they wish they had”) rather than generic booking software [arketa.com/about-us](https://www.arketa.com/about-us)
- **Smart automations**: Deep workflow automation for late cancels, no-shows, referrals, and marketing – reduces manual tasks for studio owners [arketa.com](https://www.arketa.com/)
- **Superior customer support**: Industry-best response times, live chat available on weekends (busiest studio times), also email and Zoom [arketa.com](https://www.arketa.com/)
- **Full-stack white-label**: Branded website and app keep the customer experience on the studio’s own domain, reducing churn risk vs. generic marketplace platforms like ClassPass [arketa.com](https://www.arketa.com/)
- **Integrated payments and analytics**: All-in-one platform eliminates need for multiple disconnected tools (lower cost, easier management) [arketa.com](https://www.arketa.com/)

## Strategic Focus
- Continued product expansion, especially **on-demand content, retreats, and video library** to help studios diversify revenue streams [arketa.com](https://www.arketa.com/)
- **Scaling go-to-market** internationally – currently operating in 6 countries (UK, Mexico, Canada, Australia, Philippines) [linkedin.com](https://www.linkedin.com/company/arketa)
- **Hiring aggressively** across sales, customer care, marketing, and engineering – 10 active job postings as of mid-2025 [linkedin.com](https://www.linkedin.com/company/arketa)
- **Deepening integrations** with tools like Salesforce, HubSpot, Klaviyo, Intercom, and Mindbody to expand ecosystem [linkedin.com](https://www.linkedin.com/company/arketa)

## Why Work Here
- **Mission-driven**: Focus on underserved fitness/wellness industry – “push wellness forward” [arketa.com/careers](https://www.arketa.com/careers)
- **Remote-first culture**: Team distributed across the US, UK, Mexico, Canada, Australia, and Philippines; remote work is supported [linkedin.com](https://www.linkedin.com/company/arketa)
- **Fast-growing team**: 88% headcount growth YoY; opportunity to have high impact in a Series A company [linkedin.com](https://www.linkedin.com/company/arketa)
- **Engineering & product culture**: Invests in modern tech stack (React, Python, TypeScript, MongoDB, Stripe, Twilio, etc.) and “fast-moving, aligned teams with clear focus and high standards” [arketa.com/careers](https://www.arketa.com/careers)
- **Notable perks**: Free trial for customers but for employees – not explicitly stated, but role variety (from VP Marketing to Lead Instructor) suggests growth paths; roles across time zones [linkedin.com](https://www.linkedin.com/company/arketa)

## Sources
1. [arketa.com](https://www.arketa.com/)
2. [arketa.com/careers](https://www.arketa.com/careers)
3. [arketa.com/about-us](https://www.arketa.com/about-us)
4. [linkedin.com/company/arketa](https://www.linkedin.com/company/arketa)

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