---
title: 'Payroll Specialist at Arketa'
canonical: 'https://feeny.ai/job/payroll-specialist-arketa-united-states-j56cvje12jee'
type: 'job'
last_seen: '2026-09-09'
---

# Payroll Specialist at Arketa

- **Company:** Arketa
- **Location:** United States
- **Compensation:** $54k–$68k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/arketa/c12cf8a5-8229-4071-936a-c2e2bbf7a884

## Job description

## ABOUT ARKETA

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both.

With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.

## ABOUT THE ROLE:

We’re hiring our first Payroll Specialist to help build and scale payroll onboarding and support at Arketa. This is a unique opportunity to join at the ground floor of a new product area and play a critical role in shaping the customer experience from day one. You’ll work across onboarding, implementation, and ongoing support, helping customers successfully adopt payroll while navigating the complexity that comes with a fast-moving, early-stage environment. This role is ideal for someone with strong payroll expertise who enjoys solving messy problems, building processes as they go, and creating a better experience for customers over time.

## WHAT YOU'LL DO:

## CUSTOMER ONBOARDING

- Guide customers through the setup and onboarding of Arketa Payroll.
- Help customers collect and enter payroll, tax, banking, and employee information.
- Support customers migrating from another payroll provider.
- Ensure customers are prepared to successfully run their first payroll.
- Coordinate with our payroll partner and internal teams to resolve onboarding issues.

## CUSTOMER SUPPORT

- Answer customer questions related to payroll, taxes, employee setup, deductions, direct deposit, and payroll processing.
- Troubleshoot product and payroll issues through email, chat, and video calls when needed.
- Own customer issues from initial contact through resolution.
- Escalate complex payroll or technical issues to the appropriate internal teams or Check.
- Clearly explain payroll concepts in language customers can understand.

## CONTINUOUS IMPROVEMENT

- Identify recurring customer pain points and recommend improvements.
- Help create Help Center articles, internal documentation, and support playbooks.
- Share customer feedback with Product and Engineering to improve the payroll experience.
- Continue building your payroll knowledge and stay current on product enhancements.

## WHAT SUCCESS LOOKS LIKE:

Within your first year, you will:

- Successfully onboard customers to Arketa Payroll and help them complete their first payroll with confidence.
- Deliver a high-quality support experience with timely, accurate responses.
- Become a trusted payroll resource for both customers and internal teams.
- Identify opportunities to improve onboarding, support processes, and the overall customer experience.
- Contribute to building a scalable payroll support function as Arketa grows.

## WHAT WE'RE LOOKING FOR:

- 2+ years of experience supporting payroll, HR, accounting, or SaaS customers.
- Experience working with payroll software such as Gusto, Paychex, ADP, Rippling, Homebase, QuickBooks Payroll, or similar platforms is preferred.
- Knowledge of payroll fundamentals, including employee setup, payroll schedules, taxes, deductions, and year-end forms.
- Strong customer service and communication skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple customer conversations and priorities simultaneously.
- Comfortable learning new technology and working across multiple systems.
- Curious, proactive, and eager to continuously learn.

## BONUS:

- Experience onboarding customers to SaaS products.
- Experience supporting small businesses.
- Experience using Intercom, HubSpot, or similar customer support platforms.

## YOU SHOULD APPLY IF

- Being the first payroll specialist at a company excites you
- Exposure to a hybrid role that blends implementation, onboarding, and support rather than staying in a narrow lane is the variety you like
- Building processes and preventing issues and how payroll is delivered sound like mighty but thrilling tasks, or perhaps you've done it before
- You're mission-driven and excited about wellness becoming more accessible

## YOU MAY NOT WANT TO APPLY IF

- You're looking for a role with established playbooks and clearly defined processes (you'll be building many of them here)
- You want a slower pace or a more established later-stage environment
- Ambiguity frustrates you
- You want to stay in purely implementation or purely support

What We Offer:

- Ownership and Opportunity for Advancement
- Competitive Salary and Stock Options
- Unlimited PTO: our policy is designed to give you the flexibility to rest, recharge, and take care of personal needs — while staying aligned with your team and responsibilities.
- Medical, dental and vision health insurance
- Fitness Class Reimbursement: we’re committed to supporting both employee wellness and our industry relationships. As an Arketa employee we see movement as opportunity.
- Parental Leave Policy

For this role, the estimated annual base salary is up to $58,000- $68,000, depending on experience and qualifications. In addition to base pay, we offer equity. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.

## About Arketa

## Company Overview
- **One-liner**: Arketa provides an all-in-one booking, marketing, and business management platform specifically built for modern fitness and wellness studios.
- **Entity Type**: Private (Series A; $15M round raised June 2025)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Rachel Lea Fishman (CEO) and Josh Archer (CTO)

## Core Business
- **Primary industry**: Wellness and Fitness Services / SaaS for fitness businesses
- **Target customers**: B2B – Individual fitness instructors, single-location studios, and multi-location wellness businesses (SMB segment)
- **Mission or purpose statement**: Build the operating system for modern wellness businesses – products that help studio owners grow community, increase revenue, and deliver world-class client experiences. “Software should do more—be more intelligent, more intuitive, and truly support the people using it.” [arketa.com/careers](https://www.arketa.com/careers)

## Products & Services
- **Booking & Scheduling (SaaS)** – Customizable scheduling widgets, branded checkout, automated class management, and waitlist handling. Clients never leave the studio’s website. [arketa.com](https://www.arketa.com/)
- **Marketing Automations (SaaS)** – High-converting forms, automated email/SMS sequences (e.g., late cancel/no-show workflows), Google reviews and direct booking integration, referral and “Book a Friend” features. [arketa.com](https://www.arketa.com/)
- **Payments (Integrated)** – Credit/debit processing via Stripe, contactless checkout (Apple Pay, Google Pay), automated billing with dispute resolution. [arketa.com](https://www.arketa.com/)
- **Client Management & Communication (SaaS)** – 1-to-1 texting from dashboard, customer profiles, class entry in seconds, and automated workflows for cancellations and unpaid reservations. [arketa.com](https://www.arketa.com/)
- **On-Demand Content (SaaS)** – Video library, courses, and retreat management to add new revenue streams. [arketa.com](https://www.arketa.com/)
- **Branded Website & App (SaaS)** – Full white-label website and mobile app that match the studio’s brand, keeping customers inside the studio’s ecosystem. [arketa.com](https://www.arketa.com/)
- **Reporting & Analytics (SaaS)** – Intuitive reporting dashboard to reveal trends in revenue and memberships, uncover risks, and track key metrics. [arketa.com](https://www.arketa.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding – **$22.7M** (including $125k Y Combinator seed in 2020, $7.6M seed in Dec 2022, and $15M Series A announced June 2025) [linkedin.com](https://www.linkedin.com/company/arketa)
- **Notable Investors/Partners**: **Inspired Capital** (led Series A), **Y Combinator** (seed), and other unnamed investors. Payment partner: Stripe. [linkedin.com](https://www.linkedin.com/company/arketa)
- **Growth Signals**: 
  - **Headcount**: 85 employees (+88.1% year-over-year) [linkedin.com](https://www.linkedin.com/company/arketa)
  - **Trusted by 1,000+ businesses** (as of website claim) [arketa.com](https://www.arketa.com/)
  - **Monthly web traffic**: 267,787 visits (+122.9% monthly growth), global rank #147,939, top country USA at 80% [linkedin.com](https://www.linkedin.com/company/arketa)
  - **LinkedIn followers**: 8,968 (+60.6% yearly) [linkedin.com](https://www.linkedin.com/company/arketa)
  - **CEO nominated** for Athletech News Power Players 2025 as an Executive to Watch. [linkedin.com](https://www.linkedin.com/company/arketa)

## Competitive Advantages
- **Niche expertise**: Built by fitness professionals (“the platform they wish they had”) rather than generic booking software [arketa.com/about-us](https://www.arketa.com/about-us)
- **Smart automations**: Deep workflow automation for late cancels, no-shows, referrals, and marketing – reduces manual tasks for studio owners [arketa.com](https://www.arketa.com/)
- **Superior customer support**: Industry-best response times, live chat available on weekends (busiest studio times), also email and Zoom [arketa.com](https://www.arketa.com/)
- **Full-stack white-label**: Branded website and app keep the customer experience on the studio’s own domain, reducing churn risk vs. generic marketplace platforms like ClassPass [arketa.com](https://www.arketa.com/)
- **Integrated payments and analytics**: All-in-one platform eliminates need for multiple disconnected tools (lower cost, easier management) [arketa.com](https://www.arketa.com/)

## Strategic Focus
- Continued product expansion, especially **on-demand content, retreats, and video library** to help studios diversify revenue streams [arketa.com](https://www.arketa.com/)
- **Scaling go-to-market** internationally – currently operating in 6 countries (UK, Mexico, Canada, Australia, Philippines) [linkedin.com](https://www.linkedin.com/company/arketa)
- **Hiring aggressively** across sales, customer care, marketing, and engineering – 10 active job postings as of mid-2025 [linkedin.com](https://www.linkedin.com/company/arketa)
- **Deepening integrations** with tools like Salesforce, HubSpot, Klaviyo, Intercom, and Mindbody to expand ecosystem [linkedin.com](https://www.linkedin.com/company/arketa)

## Why Work Here
- **Mission-driven**: Focus on underserved fitness/wellness industry – “push wellness forward” [arketa.com/careers](https://www.arketa.com/careers)
- **Remote-first culture**: Team distributed across the US, UK, Mexico, Canada, Australia, and Philippines; remote work is supported [linkedin.com](https://www.linkedin.com/company/arketa)
- **Fast-growing team**: 88% headcount growth YoY; opportunity to have high impact in a Series A company [linkedin.com](https://www.linkedin.com/company/arketa)
- **Engineering & product culture**: Invests in modern tech stack (React, Python, TypeScript, MongoDB, Stripe, Twilio, etc.) and “fast-moving, aligned teams with clear focus and high standards” [arketa.com/careers](https://www.arketa.com/careers)
- **Notable perks**: Free trial for customers but for employees – not explicitly stated, but role variety (from VP Marketing to Lead Instructor) suggests growth paths; roles across time zones [linkedin.com](https://www.linkedin.com/company/arketa)

## Sources
1. [arketa.com](https://www.arketa.com/)
2. [arketa.com/careers](https://www.arketa.com/careers)
3. [arketa.com/about-us](https://www.arketa.com/about-us)
4. [linkedin.com/company/arketa](https://www.linkedin.com/company/arketa)

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