--- title: 'Pensions Consultant at Octopus Money' canonical: 'https://feeny.ai/job/pensions-consultant-octopus-money-london-fznr48e405x2' type: 'job' last_seen: '2026-09-11' --- # Pensions Consultant at Octopus Money - **Company:** Octopus Money - **Location:** London, United Kingdom - **Posted:** 2026-07-21 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/octopusmoney/jobs/6121090004 ## Job description We are seeking someone with strong communication and analytical skills to join Launchpad, the newest team at Octopus Money. You’ll be part of a team responsible for launching new products and offerings spanning the breadth of financial services. As our first dedicated client-facing hire, you’ll play a critical role in ensuring the products and services we offer are right for our clients and are delivered exceptionally. While you can expect to be exposed to a variety of client-facing work over time, in the first instance, you’ll have day-to-day responsibility for our pension splitting work with [amicable](https://amicable.io/), another company in Octopus Group. In this capacity, you will own pension-related work within divorce cases and act as the primary point of contact throughout the lifecycle of each case. You will produce Pension on Divorce Expert reports using our pension calculation tools, while ensuring clients feel supported, informed, and confident during what is often a complex and sensitive period. The role is not actuarial and does not involve expert witness work. ## Key Responsibilities Client Relationship Management (Core Focus) - Act as the primary point of contact for clients. - Build strong, trusted and ongoing relationships with clients - Communicate potentially complex financial information in a clear, calm, and accessible way. - Provide reassurance and guidance to clients dealing with sensitive financial and personal circumstances. - Manage expectations proactively, ensuring clients are kept informed at every stage. - Lead client discussions and maintain a consistent, high-quality client experience from instruction through to completion. - Act as an introducer to other Octopus Group companies and services. - With support from the broader team, test and deliver new products and services to clients as the primary client contact Technical Pensions Work - Oversee and/or review pension sharing calculations and related outputs. - Interpret pension benefits across Defined Benefit (DB), Defined Contribution (DC), and hybrid arrangements. - Work with Cash Equivalent Transfer Values (CETVs) and scheme-specific benefit structures. - Ensure accuracy and consistency of all technical calculations and supporting documentation. - Apply pension knowledge in a practical, case-focused manner. Case & Workflow Management - Manage a portfolio of client cases end-to-end. - Prioritise workload effectively to meet deadlines and client expectations. - Coordinate with internal teams to ensure timely and accurate delivery of outputs. - Identify and resolve issues or risks early in the process. - Maintain clear case records and ensure high standards of documentation. Professional Liaison & Collaboration - Work closely with solicitors, financial advisers, and other professionals - Contribute to a collaborative, service-led approach across all client interactions. - Support continuous improvement of internal processes, templates, and client experience.. Core Competencies Client Relationship Management: - Demonstrates strong ability to build trust-based client relationships. - Communicates complex information in a clear, structured, and reassuring manner. - Shows empathy, discretion, and emotional intelligence in sensitive situations. - Confident in leading conversations with clients and managing expectations effectively. Organisation & Case Management - Strong ability to manage multiple cases simultaneously. - Effective prioritisation skills with a focus on deadlines and service quality. - Proactive in identifying risks and resolving issues early. - Structured and methodical approach to managing workflow and documentation. - Maintains high attention to detail and accuracy in all outputs. Personal Attributes - Strong communicator with the ability to simplify complex technical topics. - Empathetic and sensitive to clients navigating difficult personal circumstances. - Proactive, solutions-focused, and takes ownership of outcomes. - Comfortable balancing technical work with high levels of client interaction. This role is not actuarial and does not involve acting as an expert witness or providing court testimony. The focus is on delivering high-quality pensions expertise in a practical, accessible way, alongside exceptional client relationship management. We’re looking for someone with… ## Experience - Relevant pensions qualification and experience (e.g. PMI, DipPFS) - Strong knowledge of UK pension schemes, including DB and DC arrangements. - 3+ years’ experience in financial planning, paraplanning, pensions administration, consultancy, or a technical pensions role. - Experience acting as a primary contact for clients. - Experience working with different types of pension schemes. - Proven experience in a client-facing role, ideally involving complex or sensitive financial matters ## Nice to have - Familiarity with Cash Equivalent Transfer Values (CETVs). - Awareness of relevant guidance (e.g. Pensions Advisory Group) is desirable We encourage you to apply even if you don't tick every box! ## Why Join Us - This role is an exciting opportunity to to work in new and unique areas of financial services, across the Octopus Group - You’ll have direct ownership of client relationships and case outcomes. - We offer a supportive and collaborative working environment that spans Octopus Money and amicable, as well as the broader Octopus Group - You’ll get exposure to complex, varied, and meaningful casework. - In this first instance, you’ll grow and contribute to a brand new collaborative product between Octopus and amicable - As the first hire for this new product, you’ll be exposed to career development opportunities in the specialist and growing area of pensions and divorce. Base salary: £40,000 - £55,000 DOE + benefits We want people to grow here, to feel supported and to feel proud of the impact they make! You’ll get: - Hybrid working with 3 days in the office each week (Tuesday - Thursday) - 18 days a year working from anywhere (for non regulated roles) - Performance-based bonus - Company pension - Private medical insurance - Enhanced parental leave - Birthday day off - A supportive team who care about what they do - The chance to help people improve their lives Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer. We believe in equal financial education for everybody, no matter their background. The same goes for opportunities within our team. We pride ourselves on building an inclusive working environment where diversity is celebrated. We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require support completing your application please contact people@octopusmoney.com. ## About Octopus Money ## Company Overview - **One-liner**: Octopus Money makes investing and financial advice accessible to more people by combining expert support with smart technology, serving individuals and employers across the UK. - **Entity Type**: Private (certified B Corp, owned by founders and employees) - **Headquarters**: Holborn, London, United Kingdom - **Founded**: 2023 - **Founders**: Not publicly available (part of the Octopus Group, a family- and employee-owned business founded in 2000) ## Core Business - **Primary industry/industries**: Financial services – wealth planning, investing, and financial advice - **Target customers**: B2C (individuals with £200k+ or up to £200k to invest) and B2B (employers offering financial wellbeing benefits to over 250,000 employees) - **Mission or purpose**: “To help 5 million people feel confident about their money” and to make investing and high-quality advice accessible to all at a fair price. ## Products & Services - **Financial Coaching**: For individuals with up to £200k to invest; includes a 1‑to‑1 coach, a personalised financial forecast, and guidance you can act on. Cost: from £299. - **Wealth Planning**: For households with £200k+ to invest; includes a qualified financial adviser and planner, tax-efficient strategies, retirement planning, and inheritance tax planning. - **Financial Adviser Services**: Qualified advisers provide regulated advice and personal recommendations, supported by a dedicated paraplanner and operations team. - **Workplace Partnerships**: Brings 1‑to‑1 financial guidance to employees of partner companies (260 workplace partnerships as of latest data). ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held) - **Key Metrics**: £4.3bn assets under management; 35,000 clients served; 260 workplace partnerships; part of Octopus Group which manages £9.6bn in funds under management (March 2025). - **Notable Investors/Partners**: Octopus Group (parent company); partners with leading UK employers. - **Growth Signals**: Named “Advice Firm of the Year” at the Money Marketing Awards 2025; certified B Corp; 85% of the UK recognises the Octopus brand; expanding AI‑first tech stack and in‑house platform SECCL. ## Competitive Advantages - **B Corp certification** – committed to social and environmental impact. - **Hybrid model** – combines expert human advisers with smart technology (AI‑first tools, in‑house platform). - **Transparent, low‑cost fees** – no hidden charges, passive investment approach, quarterly rebalancing. - **Strong brand trust** – part of the Octopus Group, known for Octopus Energy (UK’s most loved energy provider). - **Employer‑focused distribution** – reaches over 250,000 employees through workplace partnerships. ## Strategic Focus - Scaling access to financial advice by deepening employer partnerships and expanding the adviser network. - Investing in AI and technology to improve adviser efficiency and client experience. - Building a sustainable, ethical business that “outlives” its founders – employee‑owned and values‑driven. ## Why Work Here - **Culture**: Collaborative, mission‑driven, transparent (publishes pay bands for every level). Values include “iterate”, “work”, and making a lasting impact. - **Hybrid work**: Option to work from home on Mondays and Fridays; 18‑day “work from anywhere” allowance per year. - **Benefits**: - 6% employer pension contribution (Smart Pension, salary sacrifice) - Private health insurance (Aviva) - Mental health support via Spill - Gym discounts - Enhanced parental leave: 6 months fully paid for primary carers, 2 months for secondary carers (after 15 months service) - Personal learning & development budget - Octopus Group mentoring scheme - Team bonus up to 10% (non‑commission roles) - Charity match up to £500, volunteer days, Give As You Earn - Free hot drinks, fruit, and stocked drinks fridge on Thursdays - **Engineering culture**: Building an AI‑first tech stack (Golang backend, platform SECCL); roles include Mid Backend Engineer (Golang). ## Sources 1. [octopusmoney.com](https://octopusmoney.com/careers) – Careers page (benefits, hybrid policy, perks) 2. [octopusmoney.com](https://octopusmoney.com/about-us) – About us (history, mission, B Corp, Octopus Group) 3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/octopusmoney) – Open roles (Engineering, Wealth Planning, Commercial) 4. [octopusmoney.com](https://octopusmoney.com/adviser-recruitment) – Adviser recruitment (AUM, clients, partnerships, tech stack, pricing) 5. [octopusmoney.com](https://octopusmoney.com/) – Homepage (services, awards, mission) ## Other roles at Octopus Money - [Head of Personal Finance](https://feeny.ai/job/head-of-personal-finance-octopus-money-london-hkfvqbz6wkwr) — London, United Kingdom - [Customer Outcomes Manager](https://feeny.ai/job/customer-outcomes-manager-octopus-money-holborn-london-9pss6febp7x0) — Holborn London, United Kingdom - [Associate Financial Planner](https://feeny.ai/job/associate-financial-planner-octopus-money-holborn-london-e7zekn7e94dq) — Holborn London, United Kingdom - [Account Executive New Workplace Sales](https://feeny.ai/job/account-executive-new-workplace-sales-octopus-money-london-7rf5e87q420a) — London, United Kingdom