---
title: 'PEO Customer Success Specialist, Broker Partners at Niural'
canonical: 'https://feeny.ai/job/peo-customer-success-specialist-broker-partners-niural-new-york-0kdmddjh04bg'
type: 'job'
last_seen: '2026-11-01'
---

# PEO Customer Success Specialist, Broker Partners at Niural

- **Company:** Niural
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.ashbyhq.com/niural/a5266e06-268c-43f0-aa78-0117158d1365

## Job description

## About Niural

Niural is a modern global payroll platform that offers US Payroll, US PEO, Global EOR, Global Payroll, and Global Contractor management in a single unified platform powered by AI. Our next gen HR and payroll platform provides a net new experience for small to large clients with its own payroll tax engine and modern payment rails. We are committed to redefining how companies operate in a new era of AI, creating truly global solutions that empower businesses to thrive in the digital economy. We offer a collaborative, inclusive, and growth oriented work environment.

## Overview

We are seeking a detail oriented and customer focused PEO Customer Success Specialist with at least 2 years of experience to serve as the primary contact for PEO clients who come to Niural through our broker partners. This role is dedicated to our broker partner book and bridges payroll and benefits with exceptional customer service, ensuring client satisfaction, timely issue resolution, and smooth communication between clients, their brokers, and internal teams. CPP or FPC certification preferred.

## Key Responsibilities

- Serve as the main point of contact for PEO clients serviced through broker partners, providing exceptional customer service and support
- Build and maintain strong relationships with both clients and their brokers
- Coordinate with brokers on client needs, escalations, renewals, and open enrollment, keeping them informed while respecting the client relationship
- Respond to and resolve client and broker inquiries related to payroll, taxes, and benefits in a timely and professional manner
- Assist client employees with payroll and benefits related questions, including eligibility, enrollment, and qualifying life event changes
- Review benefit deductions on payroll for accuracy and work with the benefits team to resolve discrepancies
- Collaborate closely with internal teams (such as payroll operations, benefits, implementation, engineering, and sales) to investigate and resolve client issues efficiently
- Maintain accurate client records, document client and broker interactions, and ensure compliance with internal processes and payroll regulations
- Suggest workflow improvements to enhance accuracy, efficiency, and the client and broker experience. Work with engineering to provide feedback on client pain points and product improvements
- Monitor payroll deadlines
- Review and audit payroll data for accuracy
- Audit monthly client payroll invoices
- Help build and maintain internal knowledge bases, FAQs, or client and broker resources
- Support clients and brokers during annual open enrollment
- Process and report new hires to the appropriate state agencies
- Monitor client tax setups and add new states to client accounts when applicable
- Assist payroll operations with special projects as needed

## About You

You'll thrive in this role if:

- You're detail oriented with strong organizational skills
- You provide high quality customer service and build strong relationships with clients and brokers
- You understand how the broker relationship works and how to balance client and broker expectations
- You can confidently explain benefits concepts to clients and employees
- You communicate clearly and professionally across teams, with clients, and with brokers
- You proactively identify issues and collaborate to resolve them
- You are comfortable managing multiple responsibilities in a fast paced environment

## Requirements

- At least 2 years of PEO payroll experience
- Experience supporting clients sold or serviced through benefits brokers or a PEO broker channel
- Strong understanding of payroll processes, tax compliance, and benefits administration
- Working knowledge of employee benefits, including medical, dental, vision, life, FSA, HSA, 401(k), and COBRA
- Understanding of open enrollment, eligibility rules, qualifying life events, and pretax versus post tax deductions
- Experience handling client and broker inquiries related to payroll and benefits
- CPP or FPC certification preferred
- Experience with US and Canada payroll processing preferred
- Ability to audit payroll data with strong attention to detail

## Compensation

$60K to $80K

## About Niural

## Company Overview
- **One-liner**: Niural provides a unified, AI-powered global HR, payroll, compliance, and payments platform for businesses to hire, manage, and pay workforces worldwide.
- **Entity Type**: Private (Series A)
- **Headquarters**: Lewes, Delaware, United States (with offices in New York, San Francisco, and Bangalore)
- **Founded**: 2022
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Global HR Tech, Payroll, Fintech, Compliance
- **Target customers**: B2B, specifically mid-market and enterprise companies with global or remote workforces looking to scale internationally.
- **Mission or purpose statement**: To modernize the outdated HR and payroll industry by bringing all the tools needed to hire, manage, and pay global workforces into one intelligent, cohesive platform.

## Products & Services
- **Global Payroll**: Automated payroll processing for both US and international employees, handling tax calculations, filings, and remittances.
- **Employer of Record (EOR)**: Hire employees in 150+ countries without setting up local entities.
- **Contractor Management**: Manage and pay contractors compliantly worldwide, including localized contracts and compliance documentation.
- **Payments**: Pay employees, contractors, vendors, and invoices in 100+ currencies and supported stablecoins.
- **Niural Wallet**: A multi-currency wallet for funding payroll and global payments with faster settlement and better FX rates.
- **HRIS**: Centralized HR platform for managing timesheets, PTO, expenses, onboarding, and HR workflows.
- **US PEO**: Professional Employer Organization services for US-based hiring.
- **AI-Powered Automation**: Automates HR admin tasks, invoice processing, and compliance updates.
- **Integrations**: Connects with accounting and ERP systems like QuickBooks and NetSuite.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding raised is **$62.07M** (across multiple rounds), with a **$21M Series A** raised in mid-2026.
- **Notable Investors/Partners**: Not publicly listed on major databases, but the significant funding suggests backing from top-tier VCs.
- **Growth Signals**: Raised a substantial $21M Series A in June 2026; actively hiring across multiple offices (New York, San Francisco, Bangalore); growing headcount in engineering, product, sales, and finance.

## Competitive Advantages
- **Unified Platform**: Combines PEO, EOR, global payroll, contractor management, and payments—all in one system, eliminating the need for multiple vendors.
- **Native AI Integration**: Uses AI to automate administrative tasks, compliance updates, and invoice processing, a differentiator in a traditionally manual industry.
- **Enterprise-Grade FX**: Offers enterprise-level foreign exchange rates on international payments, a significant cost-saver for global businesses.
- **Crypto-Native Payments**: Supports stablecoin payments alongside fiat, appealing to modern, tech-forward companies.
- **Scalable Architecture**: Designed to grow with a company from its first hire to IPO, with no need to migrate platforms.

## Strategic Focus
- **Global Expansion**: Deepening its EOR capabilities in 150+ countries to capture the growing demand for remote and global hiring.
- **Product Integration**: Continuing to unify features (payroll, HRIS, payments, compliance) to be a single source of truth for global workforce management.
- **AI-First Automation**: Investing heavily in AI to reduce manual work for HR and finance teams, positioning itself as a next-generation platform.
- **Fintech Depth**: Expanding the Niural Wallet and payment capabilities to become a core financial operations hub for clients.

## Why Work Here
- **High Growth Trajectory**: A well-funded startup (Series A, $62M+ raised) in a massive market, offering significant career growth opportunities.
- **Innovative Tech Stack**: Opportunity to work on a modern platform integrating AI, global payments (including crypto), and complex compliance systems.
- **Hybrid & Remote Culture**: Roles are available as hybrid, on-site, and remote (e.g., a night-shift AI Product Operator role is remote), indicating flexibility.
- **Global Impact**: Work on products that directly enable companies to hire and manage talent anywhere in the world.
- **Ambitious Team**: The careers page describes the team as having "massive ambitions," suggesting a fast-paced, high-expectation environment.
- **Office Locations**: Presence in major tech hubs (NYC, SF, Bangalore) provides options for location preference.

## Sources
1. [niural.com](https://www.niural.com/)
2. [niural.com/careers](https://www.niural.com/careers)
3. [cbinsights.com](https://www.cbinsights.com/company/niural)
4. [linkedin.com](https://www.linkedin.com/company/niural)
5. [help.niural.com](https://help.niural.com/articles/8373249848-about-niural)

## Other roles at Niural

- [Implementation Data Analyst](https://feeny.ai/job/implementation-data-analyst-niural-india-y60cjxxg76a4) — India
- [Benefits Operation Specialist](https://feeny.ai/job/benefits-operation-specialist-niural-india-kj4vk7tx31zq) — India
- [PEO Implementation Specialist](https://feeny.ai/job/peo-implementation-specialist-niural-new-york-g36gtdhzh2qs) — New York, NY
- [Marketing Web Developer](https://feeny.ai/job/marketing-web-developer-niural-niural-nepal-6wahreag1wr9) — Niural Nepal
- [Sales Development Representive (SDR)](https://feeny.ai/job/sales-development-representive-sdr-niural-san-francisco-ygqz971bct4b) — San Francisco, CA
- [Benefits Customer Success Specialist](https://feeny.ai/job/benefits-customer-success-specialist-niural-new-york-9zx9an72x1d5) — New York, NY
- [Graphic Designer](https://feeny.ai/job/graphic-designer-niural-niural-nepal-3y5pkpxt68vx) — Niural Nepal
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