---
title: 'People Experience Lead at Paymentology'
canonical: 'https://feeny.ai/job/people-experience-lead-paymentology-ireland-4bvrdjdmsx7c'
type: 'job'
last_seen: '2026-09-06'
---

# People Experience Lead at Paymentology

- **Company:** Paymentology
- **Location:** Ireland
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/paymentology/a1f94b0d-f783-4cc9-bf74-eb19492970a8

## Job description

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.

People Experience Lead

Reporting to: Chief People Officer

## The role

As our People Experience Lead, you will help shape how work happens at Paymentology. You will design, implement and continuously improve the frameworks, experiences, and insights that support performance, progression, engagement, and retention across the business.

You will work closely with senior leaders, People Partners, People Operations, Total Rewards and other cross-functional teams to turn employee feedback and organisational insight into meaningful action and outcomes.

This role combines strategic thinking with practical execution. We are looking for someone who can build from first principles, improve how we operate at scale, and leverage technology and AI-enabled solutions to create better, simpler, and more scalable people experiences

## What you will do

You will help define, implement and evolve the systems that shape how our people perform, grow, and experience the business.

Your areas of ownership will include:

- Designing and improving our employee experience and ways of working
- Embedding behaviours that support our culture and business goals
- Owning our employee listening approach, including pulse surveys and engagement insights
- Turning feedback and data into clear, practical recommendations and organisational action
- Leading the design, implementation and evolution of our performance and progression frameworks
- Improving fairness and consistency in performance reviews, calibration, and promotion decisions
- Identifying retention risks and working with People Partners and leaders to address them
- Driving measurable improvements in employee experience and performance practices
- Leveraging automation, AI-enabled tools, and scalable solutions to improve people processes and organisational insight

What success looks like

In this role, success means:

- Employees understand what is expected of them and how they can grow
- Performance processes feel clear, fair, and meaningful
- Leaders receive insight that helps them make better decisions
- Employee feedback leads to visible action
- Behaviours and ways of working are reflected in how the company operates
- Retention risks are identified early and addressed effectively
- Manual effort and inefficiencies in people processes are reduced
- AI-enabled and scalable practices improve the employee and manager experience

## What we are looking for

You will likely bring:

- 8–12+ years’ experience in People / HR roles
- Strong experience across performance, engagement, employee experience and organisational effectiveness
- Experience implementing or improving HR technology, automation or AI-enabled solutions
- Confidence working with senior leaders and challenging constructively
- Strong analytical thinking and the ability to turn data into actionable insight
- A practical, systems-oriented mindset with a focus on scalable outcomes
- Experience in a global or distributed organisation

## Why this role matters

This is a rare opportunity to help build the foundations of People Experience at Paymentology. You will play a key role in shaping how we grow, how we support our people, and how we build scalable, high-performing and insight-driven ways of working across the organisation.

At Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments. This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.

Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers https://www.paymentology.com/about-us/careers page , and our recruitment emails are sent only from official Paymentology domains.

## About Paymentology

## Company Overview
- **One-liner**: Paymentology is a global card issuing and processing platform that enables fintechs, digital banks, and financial institutions to launch, run, and scale card programs across 60+ countries from a single cloud-native platform.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: London, United Kingdom (with major hubs in South Africa and the UAE)
- **Founded**: 2014 (Paymentology UK); merged with Tutuka (founded ~1998) in 2021
- **Founders**: Information not publicly available (merged entity from two legacy companies)

## Core Business
- **Primary Industry**: Payments infrastructure / Financial Technology (Fintech)
- **Target Customers**: B2B — Fintechs, digital banks, financial institutions, and enterprises (issuing and processing side)
- **Mission/Purpose**: To build the platform modern payments need — making payments infrastructure work always, everywhere, for everyone. Business growth and social impact go hand in hand through their "Changing Lives" initiatives.

## Products & Services
- **Cloud-Native Card Issuing & Processing Platform**: A modular, API-first platform that allows clients to issue and process credit, debit, prepaid, and virtual cards across any market. Supports multi-currency, real-time data feeds, and instant card issuance.
- **Mastercard & Visa Principal Member**: Enables clients to launch card programs without needing individual sponsorship in each market.
- **Multi-Rail Processing**: Supports cross-border and real-time payments, including crypto/stablecoin players, remittances, and travel payments.
- **Program Management**: End-to-end support from launching a first card program to scaling or pivoting into new markets without replatforming.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 1 billion transactions processed annually across 65+ countries; 500+ employees
- **Notable Investors/Partners**: Clients include fintechs, banks, and digital banks across 5 continents. Partnership ecosystem includes Mastercard, Visa, as well as crypto/stablecoin players.
- **Growth Signals**:
  - Formed in 2021 through the merger of Paymentology UK (cloud-native pioneer) and Tutuka (25+ years processing in LATAM, SEA, and Middle East) — creating a global footprint with deep local expertise.
  - 500+ employees across 65 countries, speaking 40+ languages, spanning 14 time zones.
  - Offices/hubs in London, South Africa (Durban/Johannesburg), and UAE (Dubai), plus staff on the ground in 60+ countries.
  - Processes payments across 5 continents with income generated in just one year across all continents.
  - 400+ clients globally.

## Competitive Advantages
- **Global Infrastructure**: Principal membership with Mastercard and Visa, enabling instant market entry across 60+ countries without local sponsorship.
- **Cloud-Native + Legacy Depth**: Combines modern cloud-native technology with 25+ years of real-world processing experience (via Tutuka heritage).
- **Single Platform, Multi-Market**: Clients can launch, scale, pivot, or enter new markets without rebuilding — a massive moat against legacy processors.
- **Local Expertise**: Employees on the ground in 60+ countries, not just remote support, providing deep regulatory and market knowledge.
- **Multi-Currency & Multi-Rail**: Supports everything from traditional card rails to crypto, stablecoins, and real-time cross-border payments.
- **Social Impact**: "Changing Lives" initiative makes technology accessible for financial education in developing markets — differentiating from purely profit-driven competitors.

## Strategic Focus
- Continuing to expand geographic reach, with a specific focus on enabling fintechs, digital banks, and crypto/stablecoin players to issue and process payments globally.
- Deepening multi-rail capabilities to handle "this century and the next" — from traditional cards to digital assets, real-time, and cross-border payments.
- Scaling the platform to process billions more transactions while maintaining 24/7 customer support and local presence.
- Growing the team (currently 500+) to match the exploding demand for global payment infrastructure.

## Why Work Here
- **Global & Remote-First**: 500+ employees in 65 countries, speaking 40+ languages. The company provides flexibility, tools, and trust to do best work from anywhere.
- **Engineering & Problem-Solving Culture**: The company seeks "puzzle solvers" — people who think deeply, take ownership, stay curious, and care about what they build. The culture emphasizes "we raise the standard" and "we build for what's next."
- **Growth & Learning**: "We grow together" — the best ideas move when people share them. The company invests in learning and upward mobility.
- **Humanity First**: "We lead with humanity" — respect, empathy, and integrity are core values. The company actively warns candidates about job scams and protects applicants.
- **Tangible Impact**: Work that directly enables financial inclusion and payment access across developing markets (e.g., Nairobi, Mexico City, Dubai).
- **Interviews**: Structured process — application review, shortlist, video interviews, a project challenge (to see how candidates think), final interview, then offer. No rushed offers or shady practices.
- **Background Checks**: Enhanced financial-sector background checks are standard, with full support from the team.
- **Perks**: Remote-first, flexible work, tangible benefits, and room to "grow, scale, pivot, and build" — echoing their own platform philosophy.

## Sources
1. [Paymentology About Us](https://www.paymentology.com/en/about-us)
2. [Paymentology Website (Home)](https://www.paymentology.com/en/)
3. [Paymentology Careers Page](https://www.paymentology.com/en/about-us/careers)
4. [Paymentology Team Page](https://www.paymentology.com/en/team)
5. [Paymentology Jobs Portal](https://jobs.paymentology.com/)

## Other roles at Paymentology

- [Staff Software Engineer - Migrations](https://feeny.ai/job/staff-software-engineer-migrations-paymentology-portugal-bqe0dsr2mgtp) — Portugal
- [Talent Acquisition Partner](https://feeny.ai/job/talent-acquisition-partner-paymentology-portugal-bbz7ata2k8e8) — Portugal
- [People Business Partner](https://feeny.ai/job/people-business-partner-paymentology-spain-ecp49efrx7jk) — Spain
- [People Business Partner](https://feeny.ai/job/people-business-partner-paymentology-south-africa-wcc5tbjpmj9w) — South Africa
- [Legal Counsel](https://feeny.ai/job/legal-counsel-paymentology-south-africa-hfgkpepdje8m) — South Africa
- [VP Client Success & Experience UK](https://feeny.ai/job/vp-client-success-experience-uk-paymentology-united-kingdom-p165ftd26mfx) — United Kingdom
- [Senior Legal Counsel](https://feeny.ai/job/senior-legal-counsel-paymentology-south-africa-6qkykw68tabp) — South Africa
- [Financial Accountant](https://feeny.ai/job/financial-accountant-paymentology-south-africa-e8rczgpy25wy) — South Africa
- [Brand Manager](https://feeny.ai/job/brand-manager-paymentology-south-africa-4nat3q2zjg4d) — South Africa
- [Brand Manager](https://feeny.ai/job/brand-manager-paymentology-poland-e56gcckenrt9) — Poland