---
title: 'People Operations Assistant at SumUp'
canonical: 'https://feeny.ai/job/people-operations-assistant-sumup-milan-f6matw9ned1n'
type: 'job'
last_seen: '2026-09-08'
---

# People Operations Assistant at SumUp

- **Company:** SumUp
- **Location:** Milan, Italy
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-08
- **Apply:** https://sumup.com/careers/positions/8732805002?gh_jid=8732805002

## Job description

## Team Description

SumUp’s People Operations team keeps our people experience running smoothly across Europe — and payroll and HR operations sit right at the heart of that. As we continue growing across Southern Europe, we’re looking for a Working Student to join our Italy People Operations team in Milan.

This is a great opportunity for someone early in their HR or payroll career to gain hands-on experience in People Operations, support employee lifecycle processes, and contribute to improving the way we work. You’ll join a collaborative and fast-paced team focused on creating efficient, people-centric processes while ensuring an excellent employee experience.

## What you’ll do

As a Working Student in People Operations, you’ll support the team with day-to-day HR administration and employee lifecycle activities, helping ensure our processes run accurately and efficiently.

You will:

- Support the preparation, updating, and archiving of employment contracts and employee documentation
- Assist with onboarding, contract changes, and offboarding processes
- Help manage employee benefits administration, including meal vouchers and related records
- Collect and validate payroll-related input data to support monthly payroll processing
- Respond to employee queries through internal systems and email in a timely and professional manner
- Maintain and update employee data in HR systems and Excel trackers
- Perform data checks and support simple reporting and administrative tasks
- Contribute to improving operational processes and documentation workflows

You’ll be great for this role if you

- Are currently studying or recently completed studies in HR, Business Administration, Economics, or a related field
- Speak fluent Italian and English
- Have strong organisational skills and attention to detail
- Feel comfortable working with Excel (pivot tables, VLOOKUPs, etc.)
- Are proactive, eager to learn, and enjoy working in a fast-paced environment
- Communicate clearly and enjoy helping others
- Have a hands-on and collaborative mindset

## Nice to have

- Previous internship or administrative experience in HR, payroll, or people operations
- Interest in payroll, HR systems, or process improvement
- Familiarity with AI tools such as ChatGPT

## Why you should join us

🌎 Opportunity to work with a truly global, multicultural team from our inspiring Milan location.

🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

❤️ Well-being support: access our mental health Employee Assistance Programme for guidance and care when you need it

🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

## About SumUp

## Company Overview
- **One-liner**: SumUp is a global fintech company that provides simple, affordable payment and financial management tools to help small businesses start, run, and grow.
- **Entity Type**: Private (Funding stage not publicly available)
- **Headquarters**: London, United Kingdom
- **Founded**: 2012
- **Founders**: Not specified in provided sources

## Core Business
- **Primary industry**: Financial Services / Fintech (Payments)
- **Target customers**: Small and medium-sized businesses (SMBs), B2B
- **Mission or purpose statement**: "Empower small businesses all over the world." — with the vision of "a world where everyone can build a thriving business."

## Products & Services
- **Payment Processing (Card Readers & POS)**: Hardware and software solutions for in-person and online payments, enabling merchants to accept card and contactless payments.
- **SumUp Business Account**: A digital business account for managing finances and transactions.
- **Invoicing & Customer Relationship Tools**: Tools to create invoices, manage customers, and streamline operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Over 4 million merchants served across 37 markets; 3,000+ employees from more than 90 nationalities
- **Notable Investors/Partners**: Not listed in provided sources
- **Growth Signals**: Headcount growth to 3,000+; recognition as a Top Global Employer for inclusion (Stonewall Workplace Equality Index 2022/2023) and Fintech Diversity Initiative of the Year (2025); expansion across 4 continents with 20+ offices.

## Competitive Advantages
- **Global reach**: Operating in 37 markets with localized products and support.
- **Merchant focus**: Deep commitment to small business owners, with products designed specifically for their needs.
- **Inclusive culture**: Strong diversity and inclusion programs, gender parity in workforce, and employee-led communities (e.g., Pride Club).
- **Autonomous teams**: Small, empowered teams with servant leadership, fostering innovation and speed.

## Strategic Focus
- Expanding product and service portfolio to become a complete financial partner for small businesses.
- Continuing to invest in a learning culture (SumUp University) and employee development.
- Maintaining an office-first culture while enabling occasional remote work to balance collaboration and flexibility.
- Growing market presence by entering new geographies and deepening existing ones.

## Why Work Here
- **Culture**: Office-first company that values human connection, autonomy, and continuous learning. Core values include Team First, We Care, and Founder’s Mentality.
- **Remote/Hybrid policy**: Office-first with the ability to work remotely occasionally, as agreed with teams.
- **Benefits**: Relocation support for overseas hires, dedicated budget for conferences and external training, and location-specific perks.
- **Engineering culture**: Autonomous teams, servant leadership, and a focus on pragmatic, self-driven problem-solving.
- **Inclusion**: Recognized as a Top Global Employer for inclusion; active LGBTQ+ community and gender parity initiatives.
- **Hiring process**: Transparent, with recruiter screening, hiring manager interview, technical assessment, team interview, bar raiser, and final offer.

## Sources
1. [sumup.com](https://www.sumup.com/careers/)
2. [linkedin.com](https://www.linkedin.com/company/sumup)
3. [sumup.com](https://www.sumup.com/careers/culture/)
4. [sumup.com](https://www.sumup.com/careers/positions/)
5. [sumup.com](https://www.sumup.com/careers/how-we-hire/)

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