---
title: 'People Operations Associate at StubHub'
canonical: 'https://feeny.ai/job/people-operations-associate-stubhub-new-york-pnx2c01t51jv'
type: 'job'
last_seen: '2026-11-02'
---

# People Operations Associate at StubHub

- **Company:** StubHub
- **Location:** New York, NY
- **Compensation:** $100k–$115k
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4987885101

## Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is looking for a People Operations Associate to join our People team. As part of the operational backbone of the People function, you'll own core employee lifecycle operations and administration and help keep our recurring People programs running smoothly for employees and managers alike.

Location: Hybrid (3 days in office/2 days remote) – New York, NY

## What You'll Do

- Process employee lifecycle changes (promotions, transfers, compensation changes, status updates) accurately and on time in our People systems.
- Execute onboarding and offboarding logistics: prepare new hire paperwork, coordinate day-one setup, and process terminations and offboarding checklists.
- Conduct new hire orientation, coordinating with other members of the People team — including on international onboarding processes as new entities come online.
- Own tier-1 employee support, serving as the front line for employee inquiries via ticketing and email, helping organize how inquiries are categorized and routed, and escalating complex or sensitive cases to the wider People team.
- Maintain accurate and complete employee documentation, enter records accurately into HRIS, and support regular data audits.
- Maintain templates and the People document repository, including writing SOPs and how-to guides that keep resources current and easy to find.
- Support execution of recurring People programs (e.g., open enrollment, performance cycles, compliance training) by coordinating timelines, communications, and logistics alongside the wider People team.
- Help create a positive, consistent employee experience throughout everyone's journey at the company, so employees feel informed and taken care of.
- Help identify opportunities to improve processes and build more scalable ways of working as the People Operations function grows.

## What You've Done

- 3+ years of experience in HR Operations
- Strong attention to detail and comfort with repetitive, process-driven work at high volume.
- Excellent communication skills and a genuine service mindset toward employees at every level.
- Familiarity with HRIS platforms and ticketing systems.
- Ability to follow established processes precisely, while proactively flagging opportunities to improve them.
- Ability to coordinate logistics across multiple programs at once, staying organized under deadlines.
- Sound judgment and discretion when handling sensitive employee information.

## What We Offer

- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
- Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range $100,000—$115,000 USD

## About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

For California Residents: California Job Applicant Privacy Notice found [here](https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf)

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

## About StubHub

## Company Overview
- **One-liner**: StubHub is a leading global ticketing marketplace for live events, connecting fans, sellers, and partners to access an expansive catalog of events worldwide.
- **Entity Type**: Public (NYSE: STUB)
- **Headquarters**: New York, New York, United States
- **Founded**: 2000
- **Founders**: Eric Baker, Jeff Fluhr

## Core Business
- **Primary industry/industries**: Live event ticketing, secondary ticket marketplace, e-commerce
- **Target customers**: B2C (fans attending live events), B2B (sellers, event organizers, content rights holders), and B2C (enterprise partnerships)
- **Mission or purpose statement**: "To give everyone the freedom to access and connect through live experiences."

## Products & Services
- **StubHub Marketplace**: The core platform, a global two-sided marketplace for buying and selling tickets to live events (sports, music, comedy, dance, festivals, theater). It operates in over 200 countries and territories, supports over 30 languages, and accepts payments in over 45 currencies. [stubhub.com](https://stubhub.com)
- **Open Distribution (Direct Issuance)**: A new initiative allowing content rights holders to issue tickets directly through StubHub, improving the fan experience and unlocking new revenue streams. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **Advertising Platform**: A new initiative to drive better outcomes for fans and content rights holders and unlock future revenue. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **FanProtect Guarantee**: A promise ensuring a zero-breakage ticket-buying experience, guaranteeing that tickets are valid and delivered on time. [newsroom.stubhub.com](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed as a standalone figure post-IPO; the company is publicly traded (NYSE: STUB).
- **Key Metric**: Annual Revenue of $1.7B (2024) [linkedin.com](https://www.linkedin.com/company/stubhub). For Q1 2026, Revenue was $446.0 million, up 12% year-over-year. Gross Merchandise Sales (GMS) for Q1 2026 was $2.2 billion, up 7% year-over-year. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **Notable Investors/Partners**: Parent company is viagogo Entertainment, Inc. Key investors in prior rounds include Stephens Group and Viagogo. [linkedin.com](https://www.linkedin.com/company/stubhub)
- **Growth Signals**: 
    - Q1 2026 saw a 7% increase in GMS and a 12% increase in revenue year-over-year.
    - Adjusted EBITDA increased 50% year-over-year to $72.1 million, with margin expanding over 400 basis points to 16%.
    - Full-year 2026 outlook: GMS of $9.9B to $10.1B and Adjusted EBITDA of $400M to $420M.
    - Headcount grew 12.2% year-over-year to 851 employees.
    - In 2024, fans purchased over 40 million tickets from more than 1 million unique sellers.
    - New initiatives in open distribution and advertising are expected to unlock future revenue. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)

## Competitive Advantages
- **Global Scale & Selection**: Operates in over 200 countries and territories, with an expansive catalog of events across sports, music, comedy, dance, festivals, and theater. [stubhub.com](https://stubhub.com)
- **Trust & Security**: The FanProtect Guarantee provides a zero-breakage ticket-buying experience, a key differentiator in the secondary market. [newsroom.stubhub.com](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/)
- **Advanced Pricing Intelligence**: Uses data and technology to offer fair and transparent pricing for tickets.
- **Global Reach**: Supports 33 languages and transactions in 48 currencies, with a presence in over 90 countries and territories.
- **Strong Brand & Scale**: As a leading global marketplace, it has a massive network effect with over 1 million unique sellers and 40 million tickets sold in 2024.

## Strategic Focus
- **Global Expansion**: Continuing to grow its international footprint and make it easier for fans worldwide to access live events.
- **Open Distribution & Advertising**: Developing new initiatives like open distribution (direct issuance) and an advertising platform to create new revenue streams and improve outcomes for fans and content rights holders. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **Profitability & Scale**: Focused on disciplined execution to grow globally while increasing profitability through greater scale, as evidenced by the 400+ basis point improvement in adjusted EBITDA margin in Q1 2026.
- **Debt Reduction**: Strengthening the balance sheet, with a $100 million debt reduction in May 2026. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)

## Why Work Here
- **Culture & Mission**: StubHub's mission is to give everyone the freedom to access and connect through live experiences, which can be a motivating factor for employees passionate about live events and entertainment.
- **Growth & Scale**: The company is in a strong growth phase (12% revenue growth, 12% headcount growth), offering opportunities for career advancement and impact at a global scale.
- **Engineering & Innovation**: The company is investing in new initiatives like open distribution and advertising, and has a significant technical workforce (245 employees in technical roles). The tech stack includes modern tools like TensorFlow, Tableau, and MySQL. [linkedin.com](https://www.linkedin.com/company/stubhub)
- **Work Environment**: StubHub has a hybrid work model with major offices in New York, Los Angeles, Aliso Viejo, and Atlanta. The company offers a range of roles from engineering to product, design, and business development. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/stubhubinc)
- **Notable Perks**: While specific perks are not detailed in the search results, the company's strong financial performance and focus on growth suggest a stable and well-resourced environment. The company has a significant presence in major tech hubs.
- **Employee Sentiment**: Employer rating on LinkedIn is 2.5/5.0 (909 reviews), with compensation rated 3.1/5.0 and culture rated 2.3/5.0. This suggests areas for improvement in work-life balance and culture, though compensation is viewed more favorably. [linkedin.com](https://www.linkedin.com/company/stubhub)

## Sources
1. [StubHub Careers Page](https://job-boards.greenhouse.io/stubhubinc)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/stubhub)
3. [StubHub Q1 2026 Earnings Release](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
4. [CB Insights Company Profile](https://www.cbinsights.com/company/stubhub)
5. [StubHub Newsroom - Understanding Ticketing](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/)

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