---
title: 'People Operations Coordinator at Melita Group'
canonical: 'https://feeny.ai/job/people-operations-coordinator-melita-group-united-states-15cnyr77vp2j'
type: 'job'
last_seen: '2026-09-09'
---

# People Operations Coordinator at Melita Group

- **Company:** Melita Group
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/melitagroup/1cf171f3-0c0e-4f7c-8c5b-b3f316d1fcc4

## Job description

## About Melita

Melita is an HR, Benefits, and Payroll outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. We were founded over 30 years ago on a simple principle: to help our clients succeed by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs. As a results-driven organization, we hold ourselves accountable for our promises, and we celebrate the successes of our clients. We live by a set of shared values that drive everything we do, and we are known for our high-integrity approach to building relationships with our clients and partners.

## About the Role

This is a fully remote position. The People Operations Coordinator serves as HR liaison between Melita Group and its client organizations. Acting as a trusted partner and subject matter expert, this role delivers comprehensive HR operational support across the full employee lifecycle—from new client implementation through ongoing employee administration—responsible for executing onboarding and offboarding functions on behalf of clients.

The ideal candidate brings a strong foundation in HRIS platforms (ADP, Paylocity, Rippling), employment compliance, and client relationship management, and is adept at balancing high-touch client service with scalable, process-driven execution.

Primary Responsibilities

Primary Responsibilities

Client Engagement & Relationship Management

- Serve as the People Operations contact for assigned client accounts.
- Lead and facilitate regularly scheduled client meetings, following structured agendas and ensuring all open HR Ops items are addressed and tracked to resolution.
- Proactively identify HR risks or service gaps and escalate appropriately to leadership.

New Client Implementation

- Partner with the People Operations Manager in new client HR Workflows & Communications planning meetings.
- Participate in all phases of client implementation, ensuring HR operational readiness.
- Develop and customize client-specific HR templates (offer letters, onboarding checklists, policy acknowledgments, termination notices, etc.).
- Oversee the collection and organization of existing client I-9 documentation; coordinate audit and transfer of records to active employee folders.
- Coordinate background check communication cadence, ensuring background check requirements are communicated prior to the HR Workflow meeting.

Employee Onboarding

- Send onboarding communications to client new hires, including welcome emails and new hire orientation (NHO) instructions.
- Enter and/or review new hire records transfer to HRIS, ensuring data accuracy across all required fields.
- Ensure required pre-employment and new hire paperwork (direct deposit forms, tax withholding elections, policy acknowledgments) is collected timely.
- Conduct FLSA assessments to determine exempt/non-exempt status for each new hire.
- Assess visa status for eligibility of tax treaty exemptions (F-1, J-1, M-1, Q-1, Q-2) and coordinate with relevant parties to obtain this information early in the process.
- Monitor and continuously improve the onboarding workflow, including evaluation of NHO software platforms and collaboration with the Benefits team on benefits orientation content.
- Coordinate new hire orientation scheduling and logistics, for client new hires.
- Ensure New-hires receive state-mandated notifications.
- Refresh the New Hire Orientation (NHO) deck annually or upon significant policy/benefit changes.

Employee Offboarding

- Develop and maintain process documentation for all termination types (voluntary and involuntary), leveraging the Melita knowledge base where applicable.
- Partner closely with the client HR team throughout the involuntary termination process; maintaining clear and timely communication at each step.
- Ensure compliant separation documentation is prepared and executed.
- Coordinate final pay information and confirm final paycheck issuance in accordance with applicable state law.
- Confirm benefits termination dates and coordinate any rollover or continuation elections.
- Complete and submit state unemployment insurance separation documentation (e.g., EDD forms).

HR Compliance

- Maintain and update HRIS home pages with current compliance-related information.
- Conduct semi-annual minimum wage audits and recommend corrective actions where applicable.
- Partner with Compliance Specialist to coordinate EEO-1-;VETS 4212, and California Pay Data reporting

Employee & Client Change Management

- Process and/or review employee data changes in ADP and Salesforce, including hire date corrections, manager updates, department transfers, and time & attendance adjustments.
- Remind employees of tax election requirements when relocating to a new state; coordinate updates accordingly.
- Assess and communicate benefits enrollment implications resulting from qualifying life events or employment status changes.
- Manage HR operational updates resulting from client legal company name changes or address changes (holiday schedules, NHO documentation, termination templates, etc.).

Employment Verification & Administrative Support

- Complete employment verification requests (VOEs) accurately and within SLA.
- Complete EDD unemployment claim forms and other state agency inquiries as assigned.
- Maintain organized, audit-ready employee and client records.

Oversight of HR Administrator (HRA) Service Delivery & Data Management

- Serve as the day-to-day liaison and escalation point for HRA staff supporting assigned clients.
- Learn and utilize our advance internal and external cloud-based software systems to support our clients and track work activities. Extensive use of Salesforce for our internal client management as well as a robust HR technology platform utilized by our clients.
- Identify, escalate, and resolve service delivery issues in partnership with leadership.

## Qualifications

Required

- Bachelor’s degree in human resources, Business Administration, or a related field (or equivalent experience).
- 3+ years of HR operations, HR generalist, or HR services experience, preferably in a PEO, ASO, or HR outsourcing environment.
- Demonstrated hands-on experience with ADP Workforce Now / Paylocity / Rippling (or equivalent HRIS) for new hire entry, employee changes, and reporting.
- Working knowledge of employment compliance requirements: I-9/E-Verify, FLSA, FMLA, COBRA, EEO-1, and state-specific regulations.
- Strong client-facing communication skills with the ability to facilitate meetings, present data, and manage competing priorities across multiple client accounts.
- Proficiency in Microsoft Office Suite; comfort with HRIS systems.

## Preferred

- Experience with Salesforce (SF) or similar CRM used in an HR context.
- PHR, SHRM-CP, or equivalent HR certification.

## About Melita Group

## Company Overview
- **One-liner**: Melita Group provides outsourced HR, benefits, payroll, and HR technology services to help small and mid-size businesses build a strong, scalable people infrastructure.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: San Jose, California, United States
- **Founded**: 1992
- **Founders**: Paul Mifsud (President & Founder)

## Core Business
- **Primary industry**: Human Resources / HR Outsourcing
- **Target customers**: B2B – small and mid-size businesses (SMBs)
- **Mission**: “To provide comprehensive HR solutions, payroll and benefits services that are flexible, valuable, and consistently high quality, to help your business achieve a strong foundation upon which to build their business.” [melitagroup.com/about](https://www.melitagroup.com/about)

## Products & Services
- **Full HR Outsourcing**: Builds and manages a complete HR infrastructure including processes, policies, compliance, employee support, and technology implementation.
- **Payroll Services**: Payroll processing and management.
- **Benefits Administration**: Employee benefits such as medical, dental, vision, 401(k), disability, and more.
- **HR Technology Platform**: A proprietary operating system integrated with best-in-class HR technologies to ensure accuracy, consistency, and efficiency.
- **Fractional Team of Experts**: Clients get a team of specialists (e.g., Exec HR Advisor, Technology Specialist) without hiring full-time, at a fraction of the cost. [melitagroup.com/why-us](https://melitagroup.com/why-us)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Annual revenue of **$10M** (per third-party data). Processes **$650M+** in payroll and premiums each year. [linkedin.com/company/melita-group](https://linkedin.com/company/melita-group) | [melitagroup.com/about](https://www.melitagroup.com/about)
- **Notable Investors**: Not publicly available (one prior funding round recorded, but no details disclosed).
- **Growth Signals**: 150+ clients across 38 U.S. states and 17 countries; **97% client retention rate**; **Net Promoter Score of 73**. Employee headcount reported as 34 (LinkedIn, -7.5% YoY) or 55 (company website). [melitagroup.com/about](https://www.melitagroup.com/about)

## Competitive Advantages
- **No long-term contracts** – clients can add or remove services at any time with full transparency.
- **“No stickiness guarantee”** – Melita will train its own replacement if a client decides to bring services in-house.
- **Fractional expertise** – access to a complete team of HR, benefits, and payroll specialists at lower cost than internal hires.
- **30+ years of experience** and a proven track record of high client retention and satisfaction.

## Strategic Focus
- Continue delivering modular, flexible HR solutions tailored to SMBs.
- Leverage technology to improve operational efficiency and employee experience.
- Expand geographic reach and client base while maintaining high service quality.

## Why Work Here
- **100% remote work** – fully work-from-home with family-friendly flexibility.
- **Comprehensive benefits**: Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance, 401(k) match up to 5%, adoption/infertility benefit, pet adoption benefit, legal assistance, financial planning, Employee Assistance Program, paid time off for volunteering, and pre-tax Flexible Spending Accounts.
- **Employee rating**: 4.7/5.0 (13 reviews) – Work-Life 4.8, Culture 4.5, Compensation 4.6, Career 4.5. [linkedin.com/company/melita-group](https://linkedin.com/company/melita-group)
- **Core values**: Work with people that care, purpose-driven career, contribute to building better workplaces, dynamic team, and well-being focus. [melitagroup.com/careers](https://www.melitagroup.com/careers)
- **Open positions** (as of search date): Benefits Specialist (remote US) and People Operations Coordinator (remote US). [jobs.lever.co/melitagroup](https://jobs.lever.co/melitagroup)
- **Hiring process**: Uses AI tools to assist with resume review and analysis, but final decisions are made by humans.

## Sources
1. [melitagroup.com/careers](https://www.melitagroup.com/careers)
2. [linkedin.com/company/melita-group](https://linkedin.com/company/melita-group)
3. [melitagroup.com/about](https://www.melitagroup.com/about)
4. [jobs.lever.co/melitagroup](https://jobs.lever.co/melitagroup)
5. [melitagroup.com/why-us](https://melitagroup.com/why-us)

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