---
title: 'People Operations Excellence Analyst at Teya'
canonical: 'https://feeny.ai/job/people-operations-excellence-analyst-teya-london-333ysdvfffbb'
type: 'job'
last_seen: '2026-09-06'
---

# People Operations Excellence Analyst at Teya

- **Company:** [Teya](https://feeny.ai/companies/teya)
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-06
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/teya/dfe8564b-c7e6-474c-8afa-192c8ed27fc7

## Job description

Hello. We’re Teya.

Teya was founded on a simple belief: local businesses deserve better.

They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.

Teya exists to change that.

We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.

We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.

If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you

## Your Mission

As our Operations Excellence Coordinator, you’ll help the People Operations team run smoothly and keep getting better at what it does. People Operations looks after the things that make working at Teya feel easy and well-organised — clear how-to guides, reliable reports, and tidy, dependable processes.

Your job is to help keep all of that in great shape. You’ll write simple, step-by-step guides so everyone knows how things are done, keep our documents and process maps up to date, help pull together reports, and support small projects that make our ways of working better.

Along the way you’ll spot things that could be clearer or smoother, and help put them right. This is a great first role for someone who is organised, curious, and likes making things easier for other people. You’ll learn a lot, work closely with a friendly team, and see the difference your work makes every day. You don’t need years of experience — just an eye for detail, a willingness to learn, and a genuine interest in how things work behind the scenes.

## Responsibilities

- Write clear, step-by-step guides for how we do things Keep our process maps and documents up to date and easy to find Help update reports and dashboards
- Help track key numbers and understand what they’re telling us
- Support small projects that improve how we work
- Keep our help guides and self-service pages simple and useful
- Help review how work gets done and suggest better ways
- Help test and roll out new ways of working
- Notice things that aren’t working well and flag any gaps
- Help the team stick to our agreed ways of working
- Help keep our systems and process documents current

What good looks like

- Your guides are clear, correct, and finished on time
- Reports are accurate and reliable
- Documents follow our agreed format It’s easier for the team to see how things are running
- You get stuck in and help make our ways of working better

## Requirements

- Very organised, with a strong eye for detail
- A clear, simple writer — you can explain a process so anyone can follow it
- Comfortable with everyday tools like Word, Excel, and Google Workspace, and happy to learn new systems
- Curious and a quick learner who enjoys understanding how things work
- Reliable, and able to manage your own tasks and deadlines
- A team player who’s comfortable asking questions and working with different people
- Any experience in operations, admin, People/HR, or a process-focused role is a bonus, but not essential — attitude and a willingness to learn matter most

The Perks

- Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support
- Cycle-to-Work Scheme Health and Life Insurance
- Pension Scheme
- 25 days of Annual Leave (+ Bank Holidays)
- Office snacks every day
- Friendly, comfortable and informal office environment in Central London

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

## About Teya

## Company Overview
- **One-liner**: Teya provides integrated payment processing, business accounts, and funding solutions to help small, local businesses across Europe manage, grow, and thrive.
- **Entity Type**: Private (Series Unknown; $1.1B in total funding)
- **Headquarters**: London, United Kingdom
- **Founded**: 2019
- **Founders**: Not publicly available (formerly known as SaltPay)

## Core Business
- **Primary industry/industries**: Financial Services, Fintech, Payment Processing
- **Target customers**: Small and local businesses (B2B, SMB)
- **Mission or purpose statement**: "Proud to serve small, local businesses" — Teya exists to make business smoother, simpler, and more rewarding for the people who keep communities alive.

## Products & Services
- **Card Machines & Terminals**: In-person payment terminals with industry-leading transaction speeds, lifetime warranty (covering theft and water damage), and integration with 50+ EPOS systems.
- **Teya Tap**: A software point-of-sale solution that turns a smartphone into a card machine, enabling contactless payments via Apple Pay, Google Pay, and major cards.
- **Teya Business Account**: A free e-money business account with no account fees, domestic transfers, direct debit setup, a debit card with 0.5% cashback on all spending, and instant settlement options.
- **Pay by Link**: A remote payment solution allowing businesses to send payment links to customers.
- **Cash Advance**: Flexible, transparent funding for businesses, repaid directly from card machine sales.
- **Teya App & Web Portal**: Real-time sales tracking, expense management, and transaction monitoring tools.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding of **$1.1B** across 4 rounds; Annual Revenue estimated at **$100M** [linkedin.com](https://uk.linkedin.com/company/teya-global)
- **Notable Investors/Partners**: Not publicly detailed, but the company has raised $1.1B in total funding [cbinsights.com](https://www.cbinsights.com/company/teya)
- **Growth Signals**: Over **75,000 active members**; processed over **609 million transactions** in 2025; provided over **£68 million in cash advances**; operates in **27 countries** across Europe; employs **~1,000 people** total with **400+ in Product & Tech** [teya.com](https://www.teya.com/) [builtin.com](https://builtin.com/company/teya)

## Competitive Advantages
- **All-in-one platform**: Combines card machines, a business account, cash advances, and expense management in a single, integrated solution — reducing the need for multiple vendors.
- **Fair and transparent pricing**: No hidden fees, simple rates, and a free business account with 0.5% unlimited cashback.
- **Lifetime warranty on hardware**: Covers theft and water damage, a strong differentiator in the physical terminal market.
- **Speed and reliability**: Industry-leading transaction speeds and instant settlement options.
- **Deep focus on small, local businesses**: A clear, mission-driven niche that differentiates them from generalist fintechs and large banks.

## Strategic Focus
- **European expansion**: Already operating in 27 countries, Teya is focused on deepening its presence across Europe.
- **Product ecosystem growth**: Moving beyond payments into a full suite of business management tools (business accounts, cash advances, expense tracking, EPOS integrations).
- **Customer-centric innovation**: Building features like instant settlements, tipping, split payments, and integrated calculators directly requested by small business owners.
- **Talent acquisition**: Actively hiring across Sales, Engineering, Product, Data, and Operations to scale the platform and customer base.

## Why Work Here
- **Mission-driven culture**: Teya is deeply focused on supporting small, local businesses, which gives employees a strong sense of purpose.
- **Hybrid work model**: Encourages at least three days a week in the office to foster collaboration, with flexibility to work from home [builtin.com](https://builtin.com/company/teya).
- **Global, diverse team**: 1,000 total employees across 15+ offices in 27 countries, including London, Lisbon, Bratislava, Budapest, Prague, Reykjavik, Porto, and Braga [builtin.com](https://builtin.com/company/teya).
- **Strong engineering culture**: 400+ Product & Tech employees; technology stack includes modern tools; hosts Lunch and Learns and supports employee-driven initiatives [builtin.com](https://builtin.com/company/teya).
- **Perks and benefits**: Pension plan, paid holidays, free snacks and drinks, quarterly engagement surveys, promotion from within, and resources for team camaraderie [builtin.com](https://builtin.com/company/teya).
- **Work environment**: Hybrid model (3 days in-office per week); offices in London, Bratislava, Lisbon, Budapest, Prague, Reykjavik, Porto, Braga, and more [builtin.com](https://builtin.com/company/teya).

## Sources
1. [teya.com](https://www.teya.com/)
2. [teya.com/careers](https://www.teya.com/careers)
3. [builtin.com](https://builtin.com/company/teya)
4. [linkedin.com](https://uk.linkedin.com/company/teya-global)
5. [cbinsights.com](https://www.cbinsights.com/company/teya)

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