---
title: 'People Operations Generalist - Compliance & Benefits at Restaurant365'
canonical: 'https://feeny.ai/job/people-operations-generalist-compliance-benefits-restaurant365-austin-tx-akron-f3krmt34swd9'
type: 'job'
last_seen: '2026-10-19'
---

# People Operations Generalist - Compliance & Benefits at Restaurant365

- **Company:** Restaurant365
- **Location:** Austin Tx/akron Ohio/irvine, CA
- **Compensation:** $95k–$110k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2023-11-07
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.lever.co/restaurant365/2cde909e-3712-44f4-abfd-8c7aab767d38

## Job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

Restaurant365 is adding a People Operations Generalist to the People Technology & Operations team to serve as the primary point of accountability for HR compliance and benefits administration across all operating countries. This is a hands-on, execution-focused role for someone who thrives at the intersection of employee experience, regulatory compliance, and benefits program ownership. The successful candidate will own the benefits relationship with our benefit partners (including Sequoia), drive compliance programs end-to-end, be the first responder on Total Rewards Fresh Service tickets and Received Mail queue management and deploy AI and automation to drive efficiency and reduce manual work. Following the expansion of People Technology & Operations to include Benefits Administration and HR Compliance, this hire closes a critical gap: owning the compliance and benefits function at the practitioner level. With open enrollment targeting early November and multi-country benefit programs in active management, the team needs a practitioner who can: Serve as the primary compliance owner — EEO-1, FMLA/LOA, state/local employment law, I-9, background checks, SOC2 HR controls

How you'll add value:

Compliance — Primary Owner

- Own the end-to-end HR compliance calendar: EEO-1 reporting, FLSA audits, I-9 program, state/local posting requirements

- Administer and manage LOA programs (FMLA, state PDL, parental leave, accommodations) in partnership with legal and HRIS

- Maintain background check program and ensure compliant onboarding across all states and countries

- Assist with SOC2 HR controls, internal audits, and HR risk assessments

- Use AI to accelerate compliance drafting, monitoring, and documentation — reducing turnaround time and human error

## Benefits Administration — Partner & Executor

- Own end‑to‑end benefits administration, including eligibility, enrollments/life events, carrier file feeds, billing and premium reconciliation, open enrollment planning and execution, and employee issue resolution

- Manage benefits vendors and broker/consultant relationships; support renewals, plan changes, and service‑level monitoring

- Partner closely with Payroll to ensure accurate benefit deductions, arrears/retroactivity handling, audits, and resolution of pay‑impacting issues

- Automate benefits data reconciliation and enrollment communications using workflow automation and AI drafting tools

Ticket Management

- Triage, own, and resolve Total Rewards tickets and support People Ops ticket queue

- Manage Received Mail queue — process and route correspondence, legal notices, garnishments, and government agency mail

- Partner on onboarding and offboarding processes as a backup to the People Ops lead

- Maintain accurate employee records in Workday; run compliance and benefits audit reports

- Contribute to process documentation and SOPs for the team's compliance and benefits workflows

- Build AI-powered triage and auto-response workflows to reduce ticket handle time and eliminate repeat volume

What you'll need to be successful in this role:

- 5+ years of progressive HR operations experience with significant hands‑on responsibility for HR Compliance and benefits administration

- Strong working knowledge of benefits operations, including life events, carrier feeds, reconciliation, and vendor management

- Experience partnering with Payroll on deductions, reconciliations, and pay‑impacting transactions

- Demonstrated ownership of multi-state or multi-country benefits programs

- Excellent communication skills and discretion when handling confidential information

- Experience serving as the primary HR compliance resource for a company with 500+ employees

- Experience leading open enrollment for 500+ employee populations

- Working knowledge of FMLA, ADA, FLSA, EEO-1, I-9, COBRA, and state-level employment regulations

- Comfortable identifying compliance gaps and drafting corrective policy without requiring a template

- Proficiency in an enterprise HRIS — Workday strongly preferred

Differentiating Qualities (All Levels)

- AI-forward mindset — actively looks for automation opportunities in repetitive HR workflows

- Operates with urgency and follows through; treats open tickets and open compliance items as risks to close

- Strong communicator who can translate compliance requirements into plain-language employee guidance

- High EQ and discretion when handling sensitive employee matters

- Comfortable working across time zones to serve a globally distributed workforce

Definition of Success — First 90 Days

- Full audit of benefits data feeds between HRIS and benefit partners completed; discrepancies resolved

- FreshService ticket SLAs met at ≥ 90% within 30 days of onboarding

- Compliance calendar built and owned — EEO-1, state postings, LOA tracker, I-9 audit cycle

- Sequoia relationship transitioned; open enrollment readiness confirmed with benefits partner

- Received Mail workflow documented with clear handoffs and SLA targets

R365 Team Member Benefits & Compensation

- This position has a salary range of $95,000 - $110,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.

Internal Employees - R365 is committed to growing talent from within.  If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement.  Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

## About Restaurant365

## Company Overview
- **One-liner**: Restaurant365 provides an all-in-one, cloud-based Restaurant Enterprise Management (REM) platform that unifies accounting, inventory, payroll, and workforce management to help restaurants increase sales, control costs, and optimize labor.
- **Entity Type**: Private (Venture-backed, $437.5M total funding)
- **Headquarters**: Irvine, California, United States
- **Founded**: 2011 (first market release in 2012)
- **Founders**: Tony Smith, Morgan Harris, John Moody

## Core Business
- **Primary industry/industries**: Restaurant Technology (SaaS), Hospitality Management, Restaurant Enterprise Management (REM)
- **Target customers**: B2B – Quick-service, fast-casual, full-service, and multi-location restaurant groups (SMB to Enterprise)
- **Mission or purpose**: To empower restaurants by eliminating complex, generic ERP systems and providing a purpose-built platform that drives optimal productivity and profitability.

## Products & Services
- **R365 Accounting**: Automates back-office financial operations – general ledger, accounts payable, bank reconciliation, and financial reporting – with seamless POS integration.
- **R365 Inventory**: Tracks food and beverage costs across locations, from receiving to consumption, with real-time variance analysis.
- **R365 Payroll**: Automates payroll, tip allocation, and tax compliance by pulling hours and tips directly from workforce data.
- **R365 Workforce**: Employee scheduling, time tracking, and labor forecasting – includes AI-powered scheduling that optimizes for sales and labor targets.
- **R365 AI (Intelligence)**: AI engine trained on full restaurant P&L data – provides AI Advisor for variance insights and financial queries, plus automated schedule generation.
- **R365 Mobile App**: Enables restaurant leaders to track sales, labor, and inventory in real time and communicate in English and Spanish.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company)
- **Key Metric**: $100M annual revenue (LinkedIn estimate), $437.5M total funding across 4 rounds; serves over 50,000 restaurant locations.
- **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised substantial venture funding. Partners include CORE (Children of Restaurant Employees).
- **Growth Signals**: 725 employees (+6.8% YoY, +254 people), launched R365 Intelligence and AI features, acquired Compeat and Ctuit in 2021 to consolidate the REM category, and expanded with international offices in Mexico City and Palestine.

## Competitive Advantages
- **Unified platform**: R365 is the only solution combining accounting, inventory, payroll, and workforce data into a single P&L-connected system, eliminating the need for multiple point solutions.
- **Deep restaurant-specific functionality**: Built from the ground up for restaurant operations, with native integrations to major POS systems, banks, and vendors.
- **AI trained on full P&L data**: R365 AI is trained on the entire restaurant profit and loss, connecting what was sold, what it cost, what was paid, and what was made – a moat that generic ERP or payroll-only platforms cannot replicate.
- **Scale & adoption**: With 50,000+ locations, the company has significant data and network effects, continuously improving algorithms and benchmarks.

## Strategic Focus
- **AI-powered automation and insights**: Continue expanding AI capabilities across scheduling, variance detection, and advisory to reduce manual work for restaurant operators.
- **International expansion**: Growing presence via offices in Mexico City and Palestine, indicating a global talent strategy and potential market expansion.
- **Consolidation of the REM category**: Building on the Compeat/Ctuit acquisitions to remain the dominant end-to-end platform for multi-location restaurants.

## Why Work Here
- **Culture & values**: Restaurant365 emphasizes autonomy, innovation, and authenticity – “bring your whole self to work.” They foster a collaborative environment where diverse perspectives drive opportunity.
- **Work model**: Hybrid/remote-friendly. Offices in Irvine (HQ), Austin, Akron, Mexico City, and Palestine. Many team members work remotely, with offices used for in-person collaboration and events.
- **Benefits**: Fully covered medical, dental, and vision insurance for full-time employees; 401k with employer match; stock options; annual learning & development reimbursement; LinkedIn Learning access; paid parental leave; fertility support; pet insurance; and a TIP (employee recognition) program.
- **Growth & development**: Emphasizes professional development with autonomy to design career journeys, plus learning reimbursement and internal recognition programs.
- **Impact**: Employees work directly with an industry that serves millions of guests daily – the company partners with CORE to support restaurant employees in crisis.

## Sources
1. [restaurant365.com](https://www.restaurant365.com/careers/) – Careers page with benefits and culture details.
2. [restaurant365.com](https://www.restaurant365.com/about-us/) – About Us page with company history, founders, values, and office locations.
3. [jobs.lever.co](https://jobs.lever.co/restaurant365) – Active job listings.
4. [restaurant365.com](https://www.restaurant365.com/) – Product page with AI features and software capabilities.
5. [linkedin.com](https://www.linkedin.com/company/restaurant365-cloud-erp-for-restaurants) – Company page with employee count, revenue estimate, funding, and ratings.

## Other roles at Restaurant365

- [Payroll Tax Corrections Specialist](https://feeny.ai/job/payroll-tax-corrections-specialist-restaurant365-irvine-ca-austin-tx-san-eb4m6jpmzmk5) — Irvine CA Austin TX San Francisco Bay Area CA Denver, CO
- [FP&A Manager (R&D)](https://feeny.ai/job/fp-a-manager-r-d-restaurant365-irvine-ca-austin-tx-san-francisco-bay-area-ca-vstax150ervt) — Irvine CA Austin TX San Francisco Bay Area CA Denver, CO
- [FP&A Manager (GTM)](https://feeny.ai/job/fp-a-manager-gtm-restaurant365-irvine-ca-austin-tx-san-francisco-bay-area-ca-f0ccfpn7shh2) — Irvine CA Austin TX San Francisco Bay Area CA Denver, CO
- [Account Executive, Payroll Sales](https://feeny.ai/job/account-executive-payroll-sales-restaurant365-phoenix-cvewfxp1996n) — Phoenix, AZ
- [Account Executive, Payroll Sales](https://feeny.ai/job/account-executive-payroll-sales-restaurant365-irvine-xqsvdbrwzt69) — Irvine, CA
- [Data Specialist, Operations Services](https://feeny.ai/job/data-specialist-operations-services-restaurant365-mexico-city-zhhnm3d4c9ha) — Mexico City, Mexico
- [Instructional Video Designer](https://feeny.ai/job/instructional-video-designer-restaurant365-austin-tx-akron-ohio-irvine-75bnggvsgbk7) — Austin Tx/akron Ohio/irvine, CA
- [Instructional Video Editor](https://feeny.ai/job/instructional-video-editor-restaurant365-mexico-city-2yvh5nry2sv7) — Mexico City, Mexico
- [Senior Customer Architect](https://feeny.ai/job/senior-customer-architect-restaurant365-irvine-djkkdttghfq5) — Irvine, CA
- [Learning and Development Program Manager](https://feeny.ai/job/learning-and-development-program-manager-restaurant365-austin-tx-akron-ohio-x7hfbqfh8147) — Austin Tx/akron Ohio/irvine, CA