---
title: 'People Operations Generalist at First Entertainment Credit Union'
canonical: 'https://feeny.ai/job/people-operations-generalist-first-entertainment-credit-union-hollywood-rrwgaw55mrkw'
type: 'job'
last_seen: '2026-10-29'
---

# People Operations Generalist at First Entertainment Credit Union

- **Company:** First Entertainment Credit Union
- **Location:** Hollywood, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-10-27
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.lever.co/firstent/c1e05beb-62f0-460b-83e7-503fad29f8a3

## Job description

At First Entertainment, we believe that great people experiences drive great business outcomes. Our People & Culture team operates as strategic enterprise enablers, not a service function, driving real business results, by helping leaders build high-performing, engaged teams while creating an environment where every teammate can thrive. We’re looking for a People Operations Generalist (HRBP) who brings both heart and rigor, someone who can balance employee advocacy with business impact, build strong relationships, and help us continuously evolve how we work and lead. This role formulates partnerships across all People & Culture functions in efforts to deliver value-added services that reflect the business objectives. The ideal candidate will have a thorough understanding and working experience of the full-cycle employee journey with an emphasis on employee relations, and a strong customer-centric focus. This is a full-time, hybrid opportunity reporting to the VP, People & Culture and is based in Hollywood, CA.  The targeted pay for this role in California is between $75,000 to $95,000.

## Responsibilities

Act as a sound partner to our people leaders and provide guidance on common employee relations matters, including participating in performance management discussions, conflict resolution, and policy interpretation. Influence decision-making by balancing people-first thinking with business outcomes. Own key moments across the employee lifecycle (onboarding, benefits, LOA, employee relations). Provide meaningful and authentic coaching and guidance through employee relations, feedback, and development conversations. Support recruiting efforts and deliver a strong, high-touch candidate experience, and facilitate the overall candidate journey. Actively contribute to building a high-performance and growth-oriented culture by partnering with leaders to drive team effectiveness, engagement, and performance. Maintain policies and procedures; regularly review content to ensure relevancy and make recommendations on revisions, as needed. Prepare concise communications to deliver updates on People Operations program changes or launches while ensuring a consistent, reader centric voice. Manage standard and recurring compliance obligations, such as 5500 filing, EEO-1 filing, California Pay Data reporting and industry-specific audits. Participate in key People Operations projects and implementation, including RFP, SOW, vendor management. Oversee workers' compensation claims and renewal process. Act as a backup for payroll support when necessary. Keep abreast of industry best practices or industry trends and make recommendations to leadership. Perform other tasks as needed. At First Entertainment, your role, and every role, is essential to fulfilling our Mission, “We build lifelong relationships with the people of the entertainment and creative industries based on a deep understanding of how they live and work,” and living our Core Values: Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team. We expect all teammates to uphold these principles in everything they do.

## Requirements

A bachelor's degree from an accredited college or university required. At least 5 years of experience working in a related field. Prior experience working with ATS and HRIS is a must. UKG and Lever highly preferred. Prior experience in talent acquisition for both technical and non-technical required. Experience working with audits and compliance requirements a must. Familiarity with end-to-end Open Enrollment journey a plus. Experience in administering LOA programs highly preferred. Hands-on experience with processing payroll highly preferred. Effective communication skills across all levels of audience. Proficiency in Microsoft office products is a must.

## About First Entertainment Credit Union

## Company Overview
- **One-liner**: First Entertainment Credit Union is a not-for-profit financial cooperative dedicated to serving the creators and workers of the entertainment industry with personalized banking, lending, and financial services.
- **Entity Type**: Private (member-owned cooperative / credit union)
- **Headquarters**: Hollywood, California, USA
- **Founded**: 1967
- **Founders**: Not publicly available (founded as a credit union for entertainment industry professionals)

## Core Business
- **Primary industry**: Financial services / Credit union (consumer banking and lending)
- **Target customers**: B2C – individuals and families working in the entertainment industry (behind the scenes or in front of the camera), including union members, studio employees, and independent creators.
- **Mission or purpose**: To be the financial partner for the creators of entertainment and those who support them, helping members achieve financial stability and success while pursuing their dreams.

## Products & Services
- **Digital Banking Platform**: Online and mobile banking with 24/7 access, including account management, bill pay, and mobile check deposit.
- **Lending Products**: 
  - **Union Dues Loans** (as low as 8.11% APR) – designed to help members pay union dues.
  - **Home Equity Loans** (as low as 7.25% APR).
  - **Platinum Visa® Credit Card** (as low as 12.74% APR).
  - **Auto Loans, Personal Loans, and Mortgage Loans**.
- **Savings & Deposit Products**: 
  - **Term Certificates** (up to 3.85% APY).
  - **Checking & Savings Accounts**.
- **Specialty Services**: Skip-A-Pay, studio lot branches (Warner Bros., Sony, Paramount), and financial education resources.

## Market Standing
- **Valuation/Market Cap**: Not applicable (credit union; not publicly traded). Assets: **$2 billion** as of June 2026.
- **Key Metric**: Total Funding – Not applicable (member deposits). Membership: **~90,000 members**.
- **Notable Investors/Partners**: Member-owned; no external investors. Strategic partnerships with major studios (Warner Bros., Sony, Paramount) for on-site branches.
- **Growth Signals**: 
  - Fourth consecutive year of Great Place to Work® certification (2026).
  - Named one of the top 10 Credit Unions in California by Forbes.
  - Assets grew to $2 billion from $2.1 billion reported earlier (consistent scale).
  - Continues to expand digital services and hybrid work model.

## Competitive Advantages
- **Niche focus**: Exclusive dedication to the entertainment industry gives deep understanding of members’ unique financial needs (e.g., irregular income, union dues, project-based work).
- **Studio lot branches**: Physical presence on major studio lots (Warner Bros., Sony, Paramount) provides unparalleled convenience for industry professionals.
- **Not-for-profit structure**: Member-owned cooperative, meaning profits are returned to members through lower loan rates, higher savings rates, and lower fees.
- **Employee culture**: High employee satisfaction (Great Place to Work certified), strong diversity (57% women, 75% historically underrepresented racial/ethnic groups), and robust benefits.

## Strategic Focus
- **Current priorities**: 
  - Enhancing digital banking capabilities to serve a growing remote/hybrid workforce.
  - Deepening engagement with the creator economy (freelancers, independent filmmakers).
  - Expanding membership beyond traditional studio employees to include all entertainment professionals.
  - Continuing investment in employee development, wellness, and inclusive workplace culture.

## Why Work Here
- **Culture**: Certified Great Place to Work® for four consecutive years. Emphasis on "Your Story Matters" – employees feel valued and empowered. Strong diversity council and inclusive practices.
- **Work model**: Hybrid – eligible positions work on-site 2 days a week (e.g., Hollywood, CA). Some roles may be remote-friendly (Arizona, Texas, Georgia).
- **Benefits**: 
  - Medical, Dental, Vision, FSAs, Life/AD&D, Gym Reimbursement, EAP.
  - 401(k) with employer matching and profit-sharing.
  - Minimum 4 weeks paid vacation in first year, plus sick days, holidays, and volunteer time off.
  - Tuition reimbursement up to $5,250/year.
  - Teammate referral bonus up to $5,000.
  - Studio tour and industry event access.
- **Engineering/tech culture**: Not heavily tech-focused, but information security and fraud prevention roles exist. No use of AI in hiring – all decisions made by humans.

## Sources
1. [firstent.org - Careers](https://www.firstent.org/careers/)
2. [firstent.org - Homepage](https://www.firstent.org/)
3. [firstent.org - Great Place to Work Press Release](https://www.firstent.org/blog/pressrelease/first-entertainment-credit-union-earns-great-place-to-work-certification-for-fourth-consecutive-year/)
4. [builtin.com - First Entertainment Credit Union](https://builtin.com/company/first-entertainment-credit-union)
5. [jobs.lever.co/firstent](https://jobs.lever.co/firstent)

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