--- title: 'People Operations Lead at Courier Health' canonical: 'https://feeny.ai/job/people-operations-lead-courier-health-new-york-0g24w463h2ye' type: 'job' last_seen: '2026-10-30' --- # People Operations Lead at Courier Health - **Company:** Courier Health - **Location:** New York, NY - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-10-30 - **Apply:** https://job-boards.greenhouse.io/courierhealth/jobs/5272523007 ## Job description Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. Come Build with Us We’re an NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We’re an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you’ll love it here. The Opportunity Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies, and every person we hire extends that reach. We’ve grown from 60 people to 140 this year, and the systems that got us here won’t carry us further. This role owns that. As People Operations Lead, you’ll report to our Chief People Officer and build the infrastructure, data, and programs that help a growing team do its best work. You’ll start as a team of one and use AI to do more than a team of one usually can. Most of this function is still unwritten. If you’ve helped a startup scale from Series A or B and want to build a people function with direct access to leadership, this is the seat. ## What You’ll Build A people function that runs on systems, not memory. We have a solid base in our HRIS, policies, and handbook. You’ll decide what to bring in-house, what to automate with AI, and what to retire, and you’ll document it all so the function runs without depending on any one person. Data that tells leadership the truth about the team. You’ll define the people metrics that matter, build the dashboards that track them, and turn the numbers into a story our executives can act on. Total rewards that are competitive, fair, and defensible. You’ll own compensation, benefits, and equity, including salary bands, benchmarking, and pay equity analysis. Every comp decision should be consistent and easy to explain. An employee experience worth showing up for. You’ll own the lifecycle from offer to exit, handle the benefits, leave, payroll, and immigration questions that need real judgment, and build how we recognize great work. As we double in size, you’ll help keep what makes this team feel like a team. What Makes You Successful - 5+ years in People Operations or HR, including time at an early-stage tech company that scaled from Series A or B. - Hands-on experience with a PEO and moving HR administration in-house. - Proven ownership of total rewards, including band design, benchmarking, and pay equity analysis. - Experience building AI-powered workflows in an HR or People context. - Analytically sharp, with advanced spreadsheet skills and strong fluency in HRIS and reporting tools. - Strong generalist foundations across benefits, leave, payroll, and compliance. - A track record of building process where none existed, and a habit of starting with a draft instead of waiting for a perfect brief. - High judgment and discretion. You know what to escalate, what to just solve, and how to handle sensitive matters well. - Clear, crisp written communication. Bonus points if: - You have program management experience running cross-functional initiatives. ## Benefits - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Unlimited Vacation - Commuter Benefits - Paid parental leave - Catered lunch on Fridays - Wellness stipend - Great Place to Work Certified The annual salary range for the target level for this role is $140,000 - $175,000 plus equity + benefits, including medical, dental, and vision. Courier Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. ## About Courier Health ## Company Overview - **One-liner**: Courier Health provides an AI‑powered patient experience platform that helps biopharma companies support patients with chronic and rare diseases from diagnosis through long‑term therapy adherence. - **Entity Type**: Private (Series B) - **Headquarters**: New York, New York, United States (NoMad neighborhood) - **Founded**: 2021 - **Founders**: Danny Sigurdson (CEO) ## Core Business - Primary industry: Healthcare IT / Life Sciences Software - Target customers: Biopharma companies (Field Access, Patient Services, and Marketing teams) – B2B Enterprise - Mission: “Reinvent how people living with chronic and rare diseases are supported – ensuring patients can start and stay on game‑changing, life‑altering therapies.” ## Products & Services - **Courier Health Platform (Patient Experience Command Center)** – A purpose‑built SaaS platform that unifies patient data across the care journey, automates workflows, and uses AI to surface insights. Modules include: - **Command Center for Field Access** – End‑to‑end visibility and control, enabling Field Access and Reimbursement teams to operate more efficiently. - **Patient Services Backbone** – Connects diverse data systems and partners to orchestrate the next best action for patient support. - **AI‑Powered Insights** – Purpose‑built for biopharma, providing predictive analytics to identify issues before they escalate and improve patient outcomes. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric** (private): **$70.45M total funding** – Seed ($4M, Aug 2021), Series A ($16.5M, Jul 2024, led by Norwest), Series B ($50M, Apr 2026, led by Oak HC/FT with participation from Norwest and Work‑Bench) [courierhealth.com](https://www.courierhealth.com/) | [linkedin.com](https://www.linkedin.com/company/courierhealth) - **Notable Investors/Partners**: Oak HC/FT (lead Series B), Norwest Venture Partners, Work‑Bench - **Growth Signals**: - Headcount: **92 employees** (+64.9% YoY); 51–200 range [linkedin.com](https://www.linkedin.com/company/courierhealth) - 21 active job postings (400% growth year over year in openings) [greenhouse.io](https://job-boards.greenhouse.io/courierhealth) - Claimed double‑digit improvements in patient starts, 67% reduction in time‑to‑start, 7× team efficiency, >15% increase in 6‑month persistency [courierhealth.com](https://www.courierhealth.com/) ## Competitive Advantages - **Purpose‑built for biopharma**: The only platform 100% focused on biopharma commercial teams (Patient Services, Market Access) – not a generic CRM or healthcare IT solution. - **AI‑native**: AI purpose‑built for biopharma patient journeys, providing predictive insights and automation that improve persistency and team productivity. - **Mission‑driven**: Strong patient‑centric culture that attracts talent passionate about healthcare outcomes. - **Proven outcomes**: Reported 15%+ increase in patient starts and 67% faster time‑to‑start, creating clear ROI for clients. ## Strategic Focus - Scale the AI‑powered platform across more biopharma clients and therapy areas. - Continue investing in product innovation and data integration to break down silos across the patient journey. - Grow commercial and client solutions teams (indicated by active hiring in Client Solutions, Sales, and Engineering). - Expand from Series B funding led by Oak HC/FT to accelerate market penetration. ## Why Work Here - **Mission**: Opportunity to work on a meaningful problem – improving outcomes for people with chronic and rare diseases. - **Culture**: Office‑first (4 days/week in‑person in NoMad, NYC) with flexibility as needed. Values include “Patients are our North Star,” “Think like an owner,” “Accountability leads to growth” [courierhealth.com/careers](https://www.courierhealth.com/careers) - **Perks**: Competitive pay, medical/dental/vision, 401(k) match, unlimited PTO, paid parental leave, healthy lifestyle stipend, employee referral program. - **Engineering**: Growing engineering team (Senior, Staff, Customer Engineer roles); emphasis on building complex, mission‑critical healthcare software. Talent sourced from companies like Veeva, Flatiron Health, Medidata, and Capital One. - **Growth**: 64.9% headcount growth YoY; strong funding and expanding client base signal a high‑growth trajectory. ## Sources 1. [courierhealth.com](https://www.courierhealth.com/) 2. [courierhealth.com/about-us](https://www.courierhealth.com/about-us) 3. [courierhealth.com/careers](https://www.courierhealth.com/careers) 4. [greenhouse.io](https://job-boards.greenhouse.io/courierhealth) 5. [linkedin.com](https://www.linkedin.com/company/courierhealth) ## Other roles at Courier Health - [Head of Sales Strategy and Operations](https://feeny.ai/job/head-of-sales-strategy-and-operations-courier-health-new-york-mmn1czrtbase) — New York, NY - [Director, Demand Generation](https://feeny.ai/job/director-demand-generation-courier-health-new-york-kyxwmegmjgm6) — New York, NY - [Engineering Manager](https://feeny.ai/job/engineering-manager-courier-health-new-york-3zt7mny358r9) — New York, NY - [Director of Product](https://feeny.ai/job/director-of-product-courier-health-new-york-nbzkvw7jy2x5) — New York, NY - [Software Engineering Intern (Summer 2027)](https://feeny.ai/job/software-engineering-intern-summer-2027-courier-health-new-york-05v59xk3wgsm) — New York, NY - [Associate General Counsel](https://feeny.ai/job/associate-general-counsel-courier-health-new-york-36gx01hsnj9y) — New York, NY - [Director, Implementation](https://feeny.ai/job/director-implementation-courier-health-new-york-v6pvmtxh19xw) — New York, NY - [Senior Software Engineer, Frontend](https://feeny.ai/job/senior-software-engineer-frontend-courier-health-new-york-aktccyfb75gr) — New York, NY - [Senior Software Engineer, Infrastructure](https://feeny.ai/job/senior-software-engineer-infrastructure-courier-health-new-york-9zhcwgcdkx0p) — New York, NY - [Head of Legal](https://feeny.ai/job/head-of-legal-courier-health-new-york-cz7dkq8c7x4x) — New York, NY