---
title: 'People Operations Lead at Goodlord'
canonical: 'https://feeny.ai/job/people-operations-lead-goodlord-london-q4rw12vq1zqv'
type: 'job'
last_seen: '2026-09-16'
---

# People Operations Lead at Goodlord

- **Company:** Goodlord
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/goodlord/ae5bf1a1-bf8f-465e-a64b-acc3490cd2a7

## Job description

📍 London - Hybrid. 2 days per week in our London office, 3 days remote / work from home (40 hour week) 🚆 Monthly travel to one of our other offices (Sheffield/Lincoln) is essential. ✴ All travel and accommodation costs to non-base office locations are fully covered.

We've spent the last three years transforming how our People Team operates. Now we're looking for someone to own the machine and work out what comes next!

## About the role

We're looking for a People Operations Lead to own the operating layer of our People function, managing our People Operations Specialist and reporting directly to our People Director. This isn't a traditional HR Operations role, and we're not looking for someone to simply keep existing processes running. We want someone who's genuinely curious about how and why things work - someone who spots friction, interrogates the data, challenges the way we've always done things and builds something better. You'll inherit a strong foundation. Over the last three years we've streamlined manual processes, invested in our People technology and changed the way our People function operates. There's plenty we're proud of - but we're definitely not done! You'll own our People operations, systems and data infrastructure across the end-to-end colleague lifecycle, making sure the fundamentals run brilliantly while continuously looking for opportunities to simplify, automate and improve them. You'll also take significant ownership of our reward infrastructure, including quarterly pay reviews, salary benchmarking and banding, benefits and gender pay gap reporting. You'll work closely with our People Partners, Talent, Finance, Payroll and Tech teams, so this is a highly collaborative role with influence across Goodlord. And increasingly, you'll help us answer a bigger question: what work should technology be doing for us? We're already exploring how AI and agentic workflows can remove repetitive work across areas such as onboarding, colleague queries, document management, data validation and reporting. You don't need to arrive as an AI expert, but you do need to be excited about the possibilities, willing to experiment and comfortable helping us work out where technology can genuinely make things better. If you get a kick out of taking something that already works, understanding it properly and making it simpler, smarter and better, we'd love to hear from you. Who are you You're probably someone who sees People Operations a little differently. You care about delivering a brilliant colleague experience, but you're just as interested in the systems, data and processes underneath it. You don't accept a seven-step process because it's always had seven steps. You'll want to understand why it's there, whether we still need it and what would happen if we did it differently. What does that mean in practice?

- You're naturally curious and analytical. You ask good questions, get underneath problems and use data rather than instinct alone to make decisions.
- You love improving how things work. You've reviewed, redesigned and implemented processes rather than simply inherited and administered them.
- You're comfortable getting into the detail while still seeing the bigger picture - whether that's interrogating a spreadsheet, configuring a workflow or digging into an HRIS.
- You're pragmatic, comfortable with ambiguity and a confident collaborator. You can turn an idea into something that actually works and bring people with you when something needs to change.

## What we need from you

- Significant People Operations experience, with evidence that you've owned and designed end-to-end People processes, not simply operated processes someone else created.
- Hands-on experience owning or significantly shaping People systems and data using a modern tech stack, including an HRIS (we use Personio, but we're of course open to others!) and/or headcount planning systems, alongside strong analytical and advanced Excel skills.
- Experience across reward and benefits, ideally including ownership of pay review cycles, salary benchmarking and banding, benefits and gender pay gap reporting.
- A track record of continuous improvement - spotting friction, getting underneath the root cause and leading meaningful changes that have made processes simpler, better or more scalable.
- An active interest in AI and automation and how they can change the way People teams operate. You'll be comfortable experimenting with new tools and ways of working.
- You'll be comfortable operating in a fast-moving environment and working across People Partnering, Talent, Finance, Payroll and Tech to solve problems and make change happen.

It would also be great if you have

- Experience working in a high-growth, scale-up or similarly fast-moving environment.
- Hands-on experience building or implementing AI/agentic workflows that are being used in practice.
- A background in management consulting, audit or finance that has given you strong foundations in process, controls, data or operational improvement.

And one thing you won't need? A particular HR qualification. We care much more about what you've actually built, improved and owned than whether you have CIPD after your name. Our mission:

- Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world 🌎
- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
- Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,500 letting agents using the platform, exciting and varied products and 300+ Goodlordians across the group supporting the mission! 💚

## Why you'll love being a Goodlordian

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).

- Grow with Goodlord: your development is important to us, that’s why we are [Great Place to Work - certified](https://www.greatplacetowork.co.uk/certified-company/1558877). Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
- Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
- Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
- Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

What’s next? If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)! A full job spec is available on request.

Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

No agencies please - we have tried and trusted partners we would turn to should we require support.

## About Goodlord

## Company Overview
- **One-liner**: Goodlord provides a cloud-based platform that digitizes and streamlines the entire tenancy journey for letting agents, landlords, and tenants across the UK.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: London, United Kingdom (with offices in Sheffield and Lincoln)
- **Founded**: 2014
- **Founders**: William Reeve (CEO), Tom Mundy, and Richard White

## Core Business
- **Primary industry**: Property Technology (PropTech) / Real Estate Software
- **Target customers**: B2B – Primarily letting agents and landlords in the UK; also serves tenants as end-users of the platform.
- **Mission or purpose statement**: "Making renting better, for everyone" – to transform the way people let and rent properties, building better experiences for agents, landlords, and tenants alike.

## Products & Services
- **Goodlord Platform (Core SaaS)**: An all-in-one platform that handles the entire tenancy lifecycle, from offer letters and online contract generation to tenant referencing, compliance checks, rent collection, and insurance products. Trusted by over 3,500 agencies.
- **Referencing**: Comprehensive tenant referencing services, including IDVT (Identity Document Validation Technology), PEPs (Politically Exposed Persons), and Sanctions Checks.
- **Insurance**: Rent Protection Insurance, Guarantor Insurance, and other products designed to protect landlords and agents, recently upgraded in line with the Renters' Rights Act.
- **Rosewood (Platform Edition)**: A new edition of the platform launched in 2025 to help customers comply with the Renters' Rights Act.
- **AI-Powered Tools (Internal & Product)**: An "AI Everywhere" programme has produced tools like **Ren AI** (an intelligent agent for Renters' Rights Act compliance queries), a real-time digital competitor battlecard for sales, and an AI-powered ecard platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **£37 million in revenue** (as of 2025). The company has over 300 employees and serves over 3,500 letting agency brands.
- **Notable Investors/Partners**: Key investors include **Rocket Internet**, **Octopus Ventures**, and **Global Founders Capital**. Notable partners include insurance providers and broadband/energy companies integrated into the platform.
- **Growth Signals**: 
  - Hit £37M in revenue in 2025.
  - Launched Rosewood platform edition and upgraded insurance products in response to the Renters' Rights Act.
  - Appointed **Alex Depledge MBE** (former CEO of Resi and BullionByPost) as a Non-Executive Director.
  - Ranked **#23 in the UK's Great Place to Work Awards** and recognized as one of the **UK's Top 10 Most Inclusive Companies** by Flexa Awards 2026.
  - Opened a new office in Lincoln for the Insurance team.

## Competitive Advantages
- **End-to-End Platform**: Unlike point solutions, Goodlord covers the entire tenancy lifecycle (referencing, contracts, payments, insurance, compliance) in one integrated system, creating a strong lock-in for agencies.
- **Regulatory Expertise**: Deep specialization in UK rental law, particularly the Renters' Rights Act, with proactive product updates (Rosewood) and AI tools (Ren AI) to help agents stay compliant.
- **Scale & Trust**: Over 3,500 agencies use the platform, giving it a significant network effect and data advantage in the UK lettings market.
- **AI-First Culture**: The "AI Everywhere" programme is not just a product feature but a company-wide initiative, with teams across departments building and deploying AI tools, fostering a culture of innovation and efficiency.

## Strategic Focus
- **AI Integration**: Embedding AI across the platform to automate compliance, reduce manual work, and improve agent efficiency. The AI Guild and AI Everywhere programme are central to this.
- **Regulatory Compliance**: Continuously updating products to meet new regulations like the Renters' Rights Act, positioning Goodlord as the go-to platform for compliant lettings.
- **Revenue Diversification**: Expanding insurance and tenant services (broadband, energy) to create additional revenue streams for agents and for Goodlord.
- **Talent & Culture**: Investing in a strong, inclusive culture (Great Place to Work certified, Flexa Certified) to attract and retain top talent across engineering, product, sales, and operations.

## Why Work Here
- **Culture & Values**: Goodlord is recognized as a **Great Place to Work** (#23 in UK) and a **Top 10 Most Inclusive Company** (Flexa Awards 2026). Values include "We set the pace," "We stand up and deliver," "We're an open book," "We listen, learn, and improve," and "We bring our whole selves to work." The culture is described as fast-paced, ambitious, and transparent.
- **AI-First Engineering**: The company is "AI-first," with an engineering-led AI Guild that upskills people across all departments. Employees are encouraged to build and ship AI-powered tools, offering a unique opportunity to work on cutting-edge technology regardless of role.
- **Learning & Development**: 
  - £1,000 annual development budget for courses, skills, or training.
  - Sanctus coaching (performance and wellbeing).
  - Learnerbly access (books, webinars, podcasts).
  - Manager Training and Insights Discovery™ sessions.
  - Lunch & Learns and Fireside sessions with industry leaders.
- **Perks & Benefits**:
  - 25 days holiday + bank holidays, rising to 32 with service.
  - Up to 2 days per year for volunteering.
  - Enhanced parental leave.
  - Dog-friendly office in London.
  - Hybrid working pattern.
  - Performance-related pay, pension plan, Cycle to Work scheme, retail discounts, and salary sacrifice perks.
  - Office snacks, quarterly socials, and annual parties.
- **Locations**: Offices in **London** (Aldgate East, near Brick Lane), **Sheffield** (Fargate), and **Lincoln** (newest office). Hybrid working is standard.
- **Interview Process**: Typically includes a first conversation with the hiring manager, a 90-minute "Deep Dive" session (split into role-focus and values interviews), and potentially a take-home exercise or meet-the-team session. The process is designed to be fair and consistent.

## Sources
1. [goodlord.com](https://www.goodlord.com/about)
2. [goodlord.com](https://www.goodlord.com/about/careers)
3. [linkedin.com](https://uk.linkedin.com/company/goodlord)
4. [greatplacetowork.co.uk](https://www.greatplacetowork.co.uk/certified-company/1558877)
5. [goodlord.com](https://www.goodlord.co/careers)
6. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/goodlord)

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