---
title: 'People Operations Lead at Taptap Send'
canonical: 'https://feeny.ai/job/people-operations-lead-taptap-send-london-g4t80mpkw7zf'
type: 'job'
last_seen: '2026-09-13'
---

# People Operations Lead at Taptap Send

- **Company:** Taptap Send
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/taptapsend/b8b0727c-dd49-49b7-a1a2-176cba51933c

## Job description

## About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Here’s a little more:

- Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
- Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
- Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
- Truly global team - 250+ people, 50+ nationalities, 50+ languages
- Guided by our values - ownership, impact, humility, and heart - in deed, not just word

About the Role: Taptap Send is seeking a systems-minded leader to drive our People Operations function. This senior, high-ownership role goes beyond traditional HR, requiring an operator who views People Operations as a scalable, automated system that supports our fast-growing global team. As the leader of this function, you will set the strategic direction and design the infrastructure that enables us to scale efficiently. We are looking for someone energised by transforming manual workflows into elegant, automated solutions and who is passionate about developing a team that directly improves the employee experience across our global markets.

What you'll do:

- Lead, mentor, and develop the People Operations team; setting direction, raising the bar on execution, and building the function’s capability as TTS scales
- Own the People Operations strategy and AI-enabled transformation agenda, designing scalable systems and automation across payroll, compensation, reporting, and operational workflows to achieve 80–90% automation of day-to-day processes
- Build the people data infrastructure and self-serve dashboards across headcount, attrition, hiring pipeline, and compensation, enabling leadership to make workforce decisions with confidence
- Own compensation and role governance, including salary banding, benchmarking, and levelling frameworks, keeping TTS competitive and consistent as we scale
- Act as a trusted advisor to senior leaders across Finance, Legal, and the wider business, serving as the connective tissue between people data and business planning.
- Institutionalise goal-setting and management operations across the organisation
- Own the knowledge function; keeping the knowledge centre and internal Q&A current, accessible, and self-serve
- Define what “great” looks like for People Operations at a high-growth fintech, and shape the future operating model as we expand into new markets over the next 12–24 months

What you'll need:

- 8+ years in a high-performing, analytical environment; consulting, business operations, finance, or a fast-growing startup, including experience leading a function or team
- Strategic and transformative mindset; you are capable of rethinking traditional processes to drive organisational change and deliver long-term business impact
- Strong track record of building systems and processes from scratch and owning them at scale
- Highly analytical; comfortable building dashboards, working with data, and using metrics to drive decisions
- AI-native in your approach; you actively use AI tools to work faster, build smarter, and automate what doesn’t need to be manual
- Excellent communication and stakeholder management skills; able to work across functions and influence others
- Proven people leadership; you’ve built, managed, and developed high-performing teams, and can set direction, coach, and hold a high bar
- This is a fully office-based role, requiring attendance in the office five days per week. Candidates should be comfortable working on-site full-time and value the collaboration and pace of an in-person environment.

Also you are:

- Outgoing - you love speaking to people and enjoy building meaningful relationships
- Execution Oriented - we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation
- Mission Oriented - you are passionate about working for a net positive organisation / tech for good
- Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
- Driven - you thrive in a fast-paced, target oriented company

[Taptap Values](https://www.taptapsend.com/our-values) Impact first

## Team next

Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

## About Taptap Send

## Company Overview
- **One-liner**: Taptap Send is a fintech company that provides a mobile app for low-cost, fast international money transfers to Africa, Asia, the Caribbean, and Latin America.
- **Entity Type**: Private (Series B, raised $78.4M total)
- **Headquarters**: London, England, United Kingdom (also lists New York, United States as a primary hub)
- **Founded**: 2018
- **Founders**: Michael Faye (CEO, Co-founder)

## Core Business
- **Primary industry**: Financial Services / Fintech (International Money Transfers)
- **Target customers**: B2C – primarily diaspora communities in the UK, US, Canada, Australia, UAE, and EU sending money to friends and family in over 70 destinations across Africa, Asia, the Caribbean, and Latin America.
- **Mission or purpose statement**: To make cross-border remittances fast, secure, and affordable, working toward the UN Sustainable Development Goal of reducing remittance costs to under 3% by 2030. The company states it will not pursue strategies or practices it believes to be harmful to customers, even if that means restricting its product set.

## Core Business
- **Primary industry**: Financial Services (International Money Transfers / Remittances)
- **Target customers**: B2C – diaspora communities in the UK, US, Canada, Australia, UAE, and the EU.
- **Mission or purpose statement**: To help people send money back home quickly, securely, and at a fraction of the cost of traditional services, while working to make the UN Sustainable Development Goal of bringing cross-border remittance costs down by 2030 a reality today.

## Products & Services
- **Taptap Send App**: A mobile application that enables users to send money to over 70 destinations, including Nigeria, Senegal, Kenya, Ghana, Bangladesh, Pakistan, India, Mexico, and Brazil. The service focuses on low-cost, fast transfers, often to mobile money wallets, and is available in the UK, US, Canada, Australia, UAE, and across the EU.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $78.4M (across multiple rounds, including a $65M Series B in December 2021 led by Spark Capital, and a $13.4M Series A in May 2020 led by Canaan Partners and Reid Hoffman). Estimated annual revenue of $10M.
- **Notable Investors/Partners**: Reid Hoffman (co-founder of LinkedIn), Spark Capital, Canaan Partners, Balderton Capital, Flourish Ventures, Breyer Capital, Omidyar Network, Helios, Wamda Capital, Crescent Enterprises, Slow Ventures, Coventures.
- **Growth Signals**: The company has moved billions of dollars and is trusted by millions of customers. It has grown to 280 employees (+24.8% YoY), operates in 35 countries, and has active job postings up 66.7% year-over-year. The company is live in the UK, US, Canada, Australia, UAE, and across the EU, sending to over 70 destinations.

## Competitive Advantages
- **Social Mission Focus**: The company explicitly prioritizes social good over profit, stating it will not pursue strategies harmful to customers, which builds strong brand trust in a market often plagued by high fees and poor service.
- **Deep Market Specialization**: Focuses on underserved diaspora corridors (Africa, Asia, Latin America, Caribbean) with deep local knowledge and partnerships, enabling fast transfers to mobile money wallets in rural areas where traditional services have limited reach.
- **Strong Investor Backing**: Backed by top-tier investors including Reid Hoffman, Spark Capital, and Canaan Partners, providing both capital and strategic credibility.
- **Rapid Growth & Scale**: Has moved billions of dollars and is trusted by millions of customers, with a presence in over 70 destination countries and 35 operating countries.

## Strategic Focus
- **Geographic Expansion**: Continuously launching new destination countries and corridors, with a focus on expanding reach in Africa, Asia, and Latin America.
- **Product Optimization**: Relentlessly pursuing solutions to lower costs, reduce delays, and increase convenience for users, particularly for mobile money wallet transfers.
- **Social Impact**: Deeply committed to its social mission of reducing remittance costs, which serves as a core strategic differentiator and driver of customer trust.

## Why Work Here
- **Culture**: Emphasizes a strong social mission ("Impact first"), teamwork ("Team next"), humility, and a focus on understanding specific local contexts ("Love the particular"). The company values proactive problem-solving and continuous improvement.
- **Global & Diverse Team**: Team members come from 25 countries and speak over 30 languages. Office hubs in New York, London, Brussels, Paris, Casablanca, and Dubai.
- **Remote/Hybrid Policy**: Not explicitly stated, but the company has multiple office hubs and a globally distributed team, suggesting a flexible or hybrid work environment.
- **Notable Perks**: Competitive salary and stock options, great benefits. Rated one of the best companies to escape to by Escape the City's 'Escape 100'. The company values learning about different cultures and celebrates diversity.
- **Engineering Culture**: Backed by top-tier VCs and rapidly growing, with a focus on solving hard problems in payments, compliance, and scalability. The team includes talent from top tech companies like Twitter, Yahoo, Uber, and Amazon.

## Sources
1. [taptapsend.com](https://www.taptapsend.com/en/about-us)
2. [taptapsend.com](https://www.taptapsend.com/en/careers)
3. [cbinsights.com](https://www.cbinsights.com/company/taptap-send)
4. [linkedin.com](https://uk.linkedin.com/company/taptapsend)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/taptapsend)

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