---
title: 'People Operations Manager at PayJoy'
canonical: 'https://feeny.ai/job/people-operations-manager-payjoy-bengaluru-z371pd0w2sws'
type: 'job'
last_seen: '2026-10-24'
---

# People Operations Manager at PayJoy

- **Company:** PayJoy
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.lever.co/payjoy/4c33ce10-9e73-40b1-bf2d-b55e989e31ec

## Job description

## About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The People Operations Manager is a hands-on role that runs day-to-day HR Operations and provides full-cycle Human Resources support to the global team. The role helps deliver our people initiatives, gives employees and managers dependable internal support, and finds and carries out process improvements. The People Operations Manager works closely with the People team and HR leadership, and partners with departments across the company to keep HR processes accurate, compliant and aligned with company goals.

## Responsibilities

Run core HR processes end to end, including PTO accruals, onboarding and offboarding Coordinate and carry out People projects such as system updates or integrations; manage timelines, track progress, and escalate risks. Act as the day-to-day administrator for the Southeast Asia region and first point of contact for People systems, keeping data accurate and resolving user issues. Support People-related regional audits by gathering data, preparing analysis, and documenting findings. Keep People operations compliant with relevant regulations and company policies, and keep process documentation up to date. Spot gaps in current processes, propose improvements, and put approved changes in place. Give employees and managers clear, timely guidance on HR policies, programs, and processes.

## Qualifications

Experience with and proficiency in/with: Assist in administering Southeast Asia countries’ benefits, including supporting annual renewal process Supporting or coordinating compensation cycles Participating in or driving key components of People system such as data accuracy and efficient processes Rippling, Lever, Small Improvements, and CultureAmp or similar HR systems. Microsoft Office and Google Workspace, including strong MS Excel / Google Sheets skills Strong analytical, troubleshooting, and problem-solving skills, with a high degree of accuracy and attention to detail. Ability to work independently, prioritize competing tasks, meet tight deadlines, and proactively identify areas for improvement. Minimum of 5 years of experience in People Operations, ideally within a multinational or startup environment. Fluent English language proficiency is required for this role as we have a highly diverse and global business

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

## About PayJoy

## Company Overview
- **One-liner**: PayJoy provides secured phone financing and cash loans to underserved customers in emerging markets, using patented technology to enable credit access without a bank account or credit history.
- **Entity Type**: Private (Public Benefit Corporation) – Total funding $635.6M across 14 rounds.
- **Headquarters**: San Francisco, California, United States (with regional hubs in Africa, Asia, and Latin America)
- **Founded**: 2015
- **Founders**: Doug Ricket

## Core Business
- **Primary industry**: Financial Services (Fintech – secured consumer credit)
- **Target customers**: B2C (underbanked individuals in emerging markets) and B2B (retailers offering point-of-sale financing)
- **Mission**: Bring financial access to emerging markets, helping customers achieve financial stability and success. As a Public Benefit Corporation, PayJoy is legally committed to customer financial well‑being.

## Products & Services
- **Phone Financing**: Pay‑as‑you‑go smartphone financing with no accruing interest, fixed transparent pricing, and no late fees. Customers need only an ID – no bank account or credit history required.
- **Cash Loans**: Credit offerings for micro‑entrepreneurs and as insurance for tough times, with flexible payments and no penalty for being behind.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue of $320M (LinkedIn estimate); Total funding $635.6M
- **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised 14 funding rounds and operates in 9 countries across 3 continents.
- **Growth Signals**: 20M+ customers served, nearly $4B lent, 909 employees (+46.4% YoY), carbon neutral since 2022, active in 9 countries (including Mexico, Brazil, Peru, South Africa, India).

## Competitive Advantages
- Patented secured‑credit technology that enables lending without traditional credit history.
- No accruing interest, no late fees, and no penalty for missed payments – differentiates from predatory lenders.
- Public Benefit Corporation status legally commits the company to customer financial well‑being.
- Advanced machine learning, data science, and anti‑fraud AI for credit scoring.
- Deep operational presence on the ground in multiple emerging markets.

## Strategic Focus
- Scale global impact by expanding into new countries and deepening existing markets.
- Use data and AI to improve credit access and financial inclusion.
- Maintain transparent, customer‑first lending practices while achieving profitability.
- Continue hiring across engineering, data science, sales, and operations roles.

## Why Work Here
- **Mission‑driven**: Work on products that directly improve financial well‑being for millions of underserved people.
- **Culture**: Emphasizes transparency, directness, focus on scale, work‑life balance, and diversity. Employees rate culture 4.4/5 on LinkedIn.
- **Remote/Hybrid**: Global team with offices in San Francisco, Mexico City, and regional hubs; many roles appear location‑specific (e.g., Mexico City, São José).
- **Benefits**: Market‑competitive compensation, health & wellness benefits, parental leave, professional development funds, paid time off.
- **Growth**: Rapidly growing company (46% headcount growth YoY) with opportunities to shape products and services from day one.

## Sources
1. [PayJoy Careers Page](https://www.payjoy.com/careers)
2. [PayJoy About Page](https://www.payjoy.com/about)
3. [PayJoy Homepage](https://www.payjoy.com/)
4. [PayJoy Jobs on Lever](https://jobs.lever.co/payjoy/)
5. [PayJoy LinkedIn Company Page](https://www.linkedin.com/company/payjoy)

## Other roles at PayJoy

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- [General Support Senior Manager](https://feeny.ai/job/general-support-senior-manager-payjoy-bengaluru-c30tevdmq195) — Bengaluru, India
- [National Sales Head](https://feeny.ai/job/national-sales-head-payjoy-johannesburg-nch5hcyk3shq) — Johannesburg, South Africa
- [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-payjoy-jakarta-694fmz8g9jkt) — Jakarta, Indonesia
- [Senior Manager, Workplace](https://feeny.ai/job/senior-manager-workplace-payjoy-mexico-city-ncd66egpwkzt) — Mexico City, Mexico
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