---
title: 'People Operations Manager at Posh'
canonical: 'https://feeny.ai/job/people-operations-manager-posh-boston-awq4h93pfzw9'
type: 'job'
last_seen: '2026-09-13'
---

# People Operations Manager at Posh

- **Company:** Posh
- **Location:** Boston, MA
- **Compensation:** $100k–$120k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/posh-ai/35350c9b-6191-4c60-968a-b77679a62b79

## Job description

## About the Role

As People Operations Manager, you'll own the day-to-day execution of People Operations end to end: onboarding and offboarding, HRIS and data integrity, benefits administration, compliance, and the operational backbone behind performance cycles and culture programming. This is a highly hands-on, execution-first role. You'll be the person employees go to with day-to-day questions, the person who catches a compliance gap before it becomes a problem, and the person who makes a new hire's first two weeks feel effortless. This position is contract-to-hire for an initial 4-month contract term, with conversion to full-time employment contingent on performance and business need. Compensation is structured at a $100,000 - $120,000 annualized rate, depending on experience; the contract-period rate will be prorated accordingly. Conversion timing and terms will be confirmed with the People team prior to offer. Hybrid in Boston preferred.

## What You'll Own

Onboarding & Offboarding

- Run end-to-end new hire onboarding logistics: offer letters, background checks, equipment provisioning coordination, account setup, and first-week scheduling.
- Own the offboarding process, including exit logistics, final pay coordination with TriNet, equipment return, and access revocation checklists.
- Continuously improve onboarding/offboarding workflows so they scale cleanly as headcount grows.

HRIS & People Data

- Serve as the day-to-day owner of TriNet and Leapsome data hygiene — org charts, comp records, employment changes, and reporting lines stay accurate and current.
- Process employee lifecycle changes (promotions, transfers, terminations, leaves) accurately and on time.
- Build and maintain recurring People metrics reporting (headcount, attrition, time-to-fill, DEI, engagement) for leadership and board materials.

## Benefits & Compliance

- Administer benefits enrollment and day-to-day employee questions in partnership with TriNet, including open enrollment logistics.
- Maintain compliance with federal, state, and local employment law — I-9s, leave policies, state-specific filings, and employee handbook updates.

Performance & Culture Program Execution

- Own the operational calendar and logistics for performance cycles and 360 feedback in Leapsome, including timelines, reminders, and manager enablement materials.
- Support execution of culture programming for a distributed team.
- Partner with the Senior People Manager to draft internal communications tied to People programs (benefits, performance, policy changes).

Employee Experience

- Be a trusted, responsive first point of contact for employee questions on policy, benefits, and process.
- Identify friction points in the employee lifecycle and propose fixes before they become recurring complaints.

## What We're Looking For

- 3-5 years in People Operations, HR Generalist, or HRBP-adjacent roles, ideally at a startup or fast-scaling company, with a track record of owning programs independently rather than just executing tasks.
- Hands-on experience with an HRIS platform and comfort owning data accuracy without heavy oversight.
- Working knowledge of US employment compliance fundamentals (I-9s, leave laws, multi-state considerations)
- Excellent judgment and discretion; you'll regularly handle sensitive employee information.
- Strong written and verbal communication skills; maintaining high levels of trust and confidentiality.
- High ownership and follow-through in a lean, fast-moving environment with no dedicated People team to lean on beyond your manager.

## About Posh

Posh is a vertical AI company purpose-built for credit unions and banks. Our unified AI platform, powered by our proprietary REALM™ engine, delivers secure, personalized, and human-like experiences across voice, digital, and internal knowledge surfaces. With 200+ live deployments and a growing client base of 150+ financial institutions, we are reshaping customer and employee experiences through domain-specialized AI. Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

## About Posh

## Company Overview
- **One-liner**: Posh provides a unified AI platform purpose-built for financial institutions, enabling banks and credit unions to deploy conversational AI agents across voice, digital, and employee workflows.
- **Entity Type**: Private (venture-backed, Series B)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2018
- **Founders**: Not publicly disclosed in available sources

## Core Business
- **Primary industry**: AI for financial services (B2B SaaS)
- **Target customers**: Banks, credit unions, and other financial institutions
- **Mission**: Accelerating the responsible adoption of AI for financial institutions, helping them serve communities with more accessible, consistent, and personal experiences.

## Products & Services
Major offerings (all part of a single agentic AI platform):
- **Voice Channel**: AI-powered voice assistant that handles natural, back-and-forth conversations and completes banking tasks via Operating Procedures.
- **Digital Channel**: AI assistant for website, mobile app, SMS, and email — provides instant, policy-aligned answers.
- **Posh Answers**: AI-powered help center that transforms questions into growth opportunities (qualified leads, deposits, loan applications).
- **Posh CoachQA**: Evaluates every contact center conversation against SOPs to catch compliance gaps, prevent fraud, and coach agents.
- **Posh Outreach**: Proactive AI agents that reach customers across voice, SMS, email, push, and personalized microsites.
- **Knowledge Assistant**: Employee productivity tool that delivers secure, policy-safe answers from a governed knowledge base.
- **AI Training Simulator**: Lifelike role-play simulations across voice and chat to train employees.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**:
  - **Total Funding**: $66.8M (Series B, as of early 2026); earlier reports listed $27.5M in total funding across prior rounds — both cited. [fastaijobs.com](https://www.fastaijobs.com/companies/posh) [linkedin.com](https://www.linkedin.com/company/poshai)
  - **Customers**: 125+ financial institutions served
  - **Headcount**: 70+ employees (up ~11% YoY from 68)
- **Notable Investors/Partners**: Not publicly disclosed in available search results
- **Growth Signals**:
  - Team growth of +11.1% YoY
  - Expanding product suite from voice to digital, employee, and proactive outreach agents
  - Strong compliance posture (SOC2 Type II, CSA STAR Level 1)

## Competitive Advantages
- **Purpose-built for financial services**: Deep domain focus on banking compliance, security, and relationship-driven experiences.
- **Operating Procedures**: Proprietary reasoning framework that combines LLM flexibility with code-level control, enforcing policies and adapting in real time.
- **Ethical AI commitment**: Transparency with cited decisions, fairness, accountability, and data integrity at the core.
- **Unified platform**: One partner, one knowledge base, consistent governance across all channels — reduces integration complexity.

## Strategic Focus
- Building a full “Agentic AI Workforce” that handles customer-facing and internal workflows.
- Scaling proactive outreach and employee productivity tools.
- Deepening integrations and network effects across voice, digital, and knowledge products.
- Maintaining compliance and security leadership to win trust from regulated financial institutions.

## Why Work Here
- **Work model**: Remote-first with an open policy; office located in Boston, MA.
- **Culture**: Cross-functional teams, fast shipping, learning from mistakes, diversity of perspectives.
- **Perks & benefits**:
  - Competitive salary and equity grants (employees are owners)
  - Unlimited PTO
  - 13 paid holidays
  - 9 dedicated “growth days” for skill-building
  - Paid sick time including mental health days
  - Fully paid parental leave
  - Professional development stipend
  - Health & wellness stipend
  - Medical, dental, vision insurance
  - Company-managed 401k
- **Engineering culture**: Cutting-edge AI technology, cross-functional autonomy, and emphasis on responsible innovation.

## Sources
1. [posh.ai/who-we-are](https://www.posh.ai/who-we-are)
2. [posh.ai/careers](https://www.posh.ai/careers)
3. [posh.ai/](https://www.posh.ai/)
4. [linkedin.com/company/poshai](https://www.linkedin.com/company/poshai)
5. [fastaijobs.com/companies/posh](https://www.fastaijobs.com/companies/posh)

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