---
title: 'People Operations Specialist at Slice'
canonical: 'https://feeny.ai/job/people-operations-specialist-slice-skopje-wfvvrms4n1hv'
type: 'job'
last_seen: '2026-09-13'
---

# People Operations Specialist at Slice

- **Company:** Slice
- **Location:** Skopje, North Macedonia / Debar, North Macedonia / Ohrid, North Macedonia
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-13
- **Apply:** https://slice.careers/careers-listing?gh_jid=8171211

## Job description

Location | North Macedonia

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family's pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We're growing and adding more talent to help fulfill this valuable mission. That's where you come in.

The Challenge to Solve

Deliver a great employee experience while helping us build simpler, smarter, and more scalable People Operations across our global workforce.

## The Role

As a People Operations Specialist, you'll be part of the team responsible for keeping the day-to-day People experience running smoothly. You'll support employees and managers across a range of People processes and questions, from employee lifecycle changes and documentation to policies, systems, and general People support.

We're looking for someone who is comfortable handling a high volume of requests, but who doesn't just want to work through a queue. You'll connect the dots, spot recurring issues, improve documentation, and look for opportunities to use technology, automation, and AI to make things easier for employees and the People team.

You'll also help us evolve how employees access People support, including helping to build and improve our internal employee support platform, including workflows, knowledge content, request routing, and self-service. This is a hands-on role for someone who enjoys solving problems, learning new technology, and making processes work better.

Key focus areas include:

- Providing timely, thoughtful support to employees and managers across a wide range of People questions and requests.
- Managing employee lifecycle processes and documentation, including onboarding, offboarding, employee changes, and other People Operations activities.
- Supporting People Operations across our Balkans locations, ensuring employee documentation and processes are completed accurately and on time.
- Improving the employee support experience through better workflows, documentation, and self-service.
- Managing a high volume of employee requests while identifying recurring themes and opportunities to improve or automate the underlying process.
- Creating and maintaining clear documentation, knowledge articles, and process guides that make it easier for employees and managers to find what they need.
- Partnering with teammates across People, Payroll, Finance, IT, and other functions to resolve issues and deliver a seamless employee experience.
- Maintaining accurate employee data and supporting regular audits across our People systems.
- Using data and feedback to identify trends, understand where employees need support, and recommend improvements.
- Exploring how AI, automation, and new technology can reduce manual work and improve the People experience.

The Team

The People Operations team is responsible for the systems, processes, and support that help Slice employees thrive. You'll work closely with teammates across People Operations and partner regularly with People Business Partners, Payroll, Finance, IT, and the wider People team.

The Winning Recipe

- 2+ years of experience in People Operations, HR Operations, employee support, or a similar role.
- Experience supporting employees across day-to-day People processes and employee lifecycle activities.
- Strong customer service mindset - you enjoy solving problems and making things easier for the people you support.
- Comfortable managing a high volume of requests while maintaining accuracy, responsiveness, and attention to detail.
- Tech-forward and naturally curious about how systems, automation, and AI can improve the way work gets done.
- Strong problem-solving skills with the ability to connect the dots, identify recurring issues, and suggest practical improvements.
- Comfortable learning and working across multiple systems and tools.
- Clear written and verbal communication skills, with the ability to create documentation that's actually useful.
- Strong organizational skills and the ability to manage competing priorities independently.
- Comfortable working with employee data and maintaining a high level of accuracy and confidentiality.

## Nice to Have

- Experience with HRIS, ticketing, or employee service platforms.
- Experience building workflows, knowledge bases, or employee self-service solutions.
- Experience supporting People Operations in North Macedonia, Kosovo, or elsewhere in the Balkans.
- Comfortable working with data and using it to identify trends or make recommendations.
- Experience with process automation or AI tools.
- Experience supporting globally distributed teams.

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights.

- Wellbeing Program dedicated wellness stipend to support your physical and mental health
- Referral program, We value your referrals and reward you for helping us grow the team
- Career growth opportunities within your team and across the organization
- Pizza Fridays

The Hiring Process

- Application.
- 30-minute introductory conversation with your recruiter
- 30-minute interview with a People Business Partner & HR Specialist
- 30-minute interview with a People Leader
- 45-minute conversation with our Head of Global People Operations
- Offer.

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Pizza brings people together. Slice is no different. We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

## About Slice

## Company Overview
- **One-liner**: Slice provides zero-cost credit card processing, POS systems, merchant cash advances, and digital tools to help small and medium businesses accept payments and grow.
- **Entity Type**: Private (Bootstrapped) – no disclosed funding rounds; privately held.
- **Headquarters**: Holmdel, New Jersey, United States
- **Founded**: Approximately 2011 (based on “Fifteen years ago” from 2026)
- **Founders**: Alex Groyzburg (CEO), Nataly Chayka (COO)

## Core Business
- **Primary industry**: Payment processing / Merchant services (Fintech)
- **Target customers**: B2B – small and medium businesses, restaurants, retail stores
- **Mission statement**: “To simplify payment processing and unlock financial opportunities for every business — no matter its size, history, or location.”

## Products & Services
- **Zero Cost Processing (Dual Pricing)**: Merchants can accept credit cards without paying processing fees by offering a cash discount to card-paying customers. Enabled by recent law changes and Slice’s proprietary software.
- **Clover POS Systems**: Countertop, handheld, and mobile devices for dip, tap, swipe, and mobile wallet payments. Includes lifetime hardware warranty and next-day replacement.
- **Slice Capital (Merchant Cash Advance)**: Fast, flexible funding based on future revenue, not credit score. Simple terms and tailored repayment.
- **Loyalty & Gift Card Services**: Built-in loyalty programs and gift card systems integrated with Clover.
- **EZ-QR Menu & Website Showcase**: Smart QR menus, online ordering, and branded websites optimized for mobile.
- **SliceCare™ Support**: 24/7 customer service with under-20-second response time, instant issue tracking via app, and next-day hardware replacement.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over $300 billion in payments processed in 2025 (company-claimed); 20,000+ satisfied clients; 146 employees (as of mid-2026)
- **Notable Investors/Partners**: No external investors disclosed; partners include Clover (device provider) and various charitable organizations (Tunnels to Towers, American Cancer Society, etc.)
- **Growth Signals**: 
  - Named to Inc. Magazine’s Fastest-Growing Companies in 2026
  - Year-over-year employee growth of +35.3% (from ~108 to 146)
  - LinkedIn follower growth of +107.3% year-over-year
  - Active job postings up +200% year-over-year

## Competitive Advantages
- **Zero-cost processing model**: Allows merchants to eliminate processing fees legally, a strong differentiator in the commoditized payments space.
- **Proprietary software & hardware**: Slice’s Dual Pricing Program and Clover integration create a sticky ecosystem.
- **Customer support speed**: Claims under-20-second response time and next-day hardware replacement.
- **Revenue-based funding**: Slice Capital offers fast cash without traditional credit checks, appealing to underserved SMBs.

## Strategic Focus
- Expand merchant base (currently over 20,000) by emphasizing zero-cost processing and all-in-one solutions.
- Deepen product suite with digital ordering, loyalty, and capital offerings to become a full growth partner.
- Scale headcount and sales force (active roles in sales, support, and technology).
- Continue leveraging recent regulatory changes that favor dual-pricing models.

## Why Work Here
- **Culture**: Described as “family-like” with collaboration, transparency, and integrity. Open office with standing desks. Employees are celebrated with bonuses and monetary incentives.
- **Remote/Hybrid**: Some roles are remote (e.g., Technical Support Specialist); sales and installation roles are field-based. Headquarters in Holmdel, NJ with an additional office in New York City.
- **Growth**: Fast-growing company (Inc. 5000 honoree) with 35%+ annual headcount increase. Opportunities for advancement in sales, support, and management.
- **Employee Ratings**: 4.2/5.0 on Glassdoor (80 reviews) – Culture 4.2, Compensation 4.0, Work-Life 3.9, Career 4.1.
- **Notable Perks**: Lifetime hardware warranty, next-day replacements, 24/7 support team; charitable donation per new merchant account.

## Sources
1. [Slice Official Website](https://startslice.com/)
2. [Slice About Page](https://startslice.com/about)
3. [Slice Careers Page](https://startslice.com/careers)
4. [LinkedIn Company Page](https://www.linkedin.com/company/slice-eliminate-processing-fees)
5. [LeadIQ Company Profile](https://leadiq.com/c/slice-merchant-services/5df261889ba577ddcc948492)

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