---
title: 'People Operations at Town.com, Inc.'
canonical: 'https://feeny.ai/job/people-operations-town-com-inc-san-francisco-ea7dws5mdn59'
type: 'job'
last_seen: '2026-09-18'
---

# People Operations at Town.com, Inc.

- **Company:** Town.com, Inc.
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-18
- **Apply:** https://jobs.ashbyhq.com/town/2250ba8a-82b9-4770-9692-a62c6f892d9b

## Job description

## About Town

We're an applied AI company building a powerful assistant that makes it easy for anyone to create and use software in their everyday work. Town builds a persistent model of you — your voice, judgment, relationships, priorities — and does real work on your behalf across every tool you use: email, calendar, docs, Slack, CRM. It doesn't wait to be prompted. It observes, learns, and acts. We most recently raised a $55M Series A led by Andreessen Horowitz, with participation from Forerunner Ventures and continued support from First Round Capital, Alt Capital, and Conviction — plus angels including Adam D'Angelo, Soleio Cuervo, and Immad Akhund. Our founders, Jean-Denis and Tony, previously led EPD at Plaid and applied AI product at Google.

## About the role

This is a build role. You'll own People Operations at Town end to end — onboarding, payroll, benefits, equity operations, immigration, compliance, HRIS — and design the version of it that still holds at 100 people. Most of what you'll own doesn't exist yet, and you'll build it with the Head of Talent and directly alongside Finance, outside counsel, and both founders. The cornerstone of this role is the latitude to build and decide how this function works. The best part is that you'll do it at an applied AI company, using our own product on your own workflows. People Ops is full of work that shouldn't be manual, and here you'll have agents, engineers, and a mandate to automate as much of it as you can to keep the human work human.

## What you'll do

- Own onboarding end to end, from signed offer letter through 90 day ramp
- Run Rippling as the system of record: payroll, benefits enrollment, employment data hygiene, and the audits that keep it accurate.
- Own HR compliance: employment policy, state registrations, leave administration, 401(k) and Form 5500, and the reporting obligations that come with growing headcount.
- Run immigration end to end with outside counsel — H-1B transfers, E-3s, green card timelines — and keep employees ahead of their own deadlines.
- Be the first stop for employee questions on benefits, pay, leave, and policy, and handle sensitive issues with discretion and sound judgment.
- Automate the repetitive parts. Town is building tools for people like you, and you'll get to use the most cutting edge, beta-testing versions of these tools - you should be using them on your own workflows.

You might thrive here if you

- Have experience in People Ops or HR at a high-growth startup, ideally with some time as the person building the function (vs just inheriting it)
- Have been responsible for an HRIS and have opinions about how it should be configured.
- Are exceptionally organized and have a bias for automating the behind the scenes, repeatable work to make your and other's lives easier.
- Handle confidential information with total discretion and a steady hand.
- Are in SF and want to be in the office five days a week

## About Town.com, Inc.

## Company Overview
- **One-liner**: An applied AI company building a proactive, persistent AI assistant that learns how you work and acts on your behalf across email, calendar, docs, Slack, and CRM.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2024
- **Founders**: Jean-Denis Greze (CEO, former CTO of Plaid) and Tony Vincent (CPO, former Director of Applied AI at Google)

## Core Business
- **Primary industries**: Artificial Intelligence, Enterprise Software, Productivity
- **Target customers**: B2B (SMB to mid-market teams looking to automate knowledge work)
- **Mission**: "Make it easy for anyone to create and use software in their everyday work." — Town careers page

## Products & Services
- **[Town AI]**: A SaaS assistant that builds a persistent model of a user’s voice, judgment, relationships, and priorities. It observes, learns, and acts without waiting for prompts — triaging inbox, managing schedules, running workflows, and generating drafts. Replaces general-purpose chatbots like ChatGPT and Claude for daily work.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of **$73M** (Seed $18M + Series A $55M) — some sources report $78.1M, likely including a smaller prior round or adjusted amount.
- **Notable Investors/Partners**: Series A led by **Andreessen Horowitz** with participation from **Forerunner Ventures**, **First Round Capital**, **Alt Capital**, and **Conviction**. Seed led by **First Round Capital**. Angel investors include Adam D’Angelo, Soleio Cuervo, and Immad Akhund.
- **Growth Signals**: Headcount grew **82.4% year-over-year** (LinkedIn, 2026). Currently **13–31 employees** depending on source. Early customers report replacing Claude, ChatGPT, and “OpenClaw” with Town because it “actually understands them.” The company was founded in 2024 and closed a $55M Series A in May 2026, signaling strong investor confidence.

## Competitive Advantages
- **Proactive persistence**: Town builds a model of the user’s preferences and takes action without explicit prompting — a deeper “memory” than chat-only AIs.
- **Deep tool integration**: Connects to email, calendar, Slack, CRM, and docs, acting across all of them.
- **Founder pedigree**: CEO scaled Plaid from $10M to $300M+ ARR; CPO co-founded a company acquired by Google and another by Dropbox.
- **Early traction**: Customers report preferring Town over leading competitors for daily work.

## Strategic Focus
- Aggressively building out the product and team in 2026 (5 open roles across engineering, product, design, business operations, and marketing).
- Scaling from early adopters to a broader SMB/mid-market audience.
- Continuing to iterate on the “persistent AI assistant” paradigm.

## Why Work Here
- **Culture**: “Action first. Chat second.” Principles include owning outcomes, making decisions with 70% information, and debating hard with ego aside.
- **Work environment**: Fully in‑person, five days a week in San Francisco’s Financial District. Early‑stage (one of first ~20 teammates) means high impact and ownership.
- **Compensation**: AI Product Engineer $225K–$300K, Staff Backend Engineer $250K–$300K, Business Operations $130K–$170K, Product Marketing $150K–$200K — all with competitive equity.
- **Benefits**: Fully covered medical, dental & vision; unlimited PTO; free daily lunch; commuter benefits; parental leave; 401(k).
- **Team**: Engineers and operators from Plaid, Apple, Facebook, Stripe, Lyft, Dropbox, CrowdStrike, HubSpot, Quora, and Asana.

## Sources
1. [town.com/careers](https://town.com/careers)  
2. [LinkedIn – Town](https://www.linkedin.com/company/town-com)  
3. [PrivCo – Town.com, Inc.](https://www.privco.com/company/town)  
4. [Tracxn – Town](https://tracxn.com/d/companies/town/__IJxZtewAmsdD7JiOf5kkZuPMNKxlPULw5YtJqhKYrtI)  
5. [Ashby Careers – Business Operations](https://jobs.ashbyhq.com/town/52ff57cf-4e1f-4244-8504-92a52ef0dd9c)

## Other roles at Town.com, Inc.

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- [Growth Engineer](https://feeny.ai/job/growth-engineer-town-com-inc-san-francisco-8z6kn8bg99xc) — San Francisco, CA
- [AI Context & Data Infrastructure Engineer](https://feeny.ai/job/ai-context-data-infrastructure-engineer-town-com-inc-san-francisco-9p6p3a7gdxwa) — San Francisco, CA
- [AI Engineer, Evals & Agent Quality](https://feeny.ai/job/ai-engineer-evals-agent-quality-town-com-inc-san-francisco-w4f2pgzbepsp) — San Francisco, CA
- [MacOS Engineer](https://feeny.ai/job/macos-engineer-town-com-inc-san-francisco-rtrv9a74qdm7) — San Francisco, CA
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