---
title: 'People Ops Coordinator at Factory'
canonical: 'https://feeny.ai/job/people-ops-coordinator-factory-san-francisco-qvbnn66q0xsb'
type: 'job'
last_seen: '2026-10-20'
---

# People Ops Coordinator at Factory

- **Company:** Factory
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/factory/8d367991-e8f3-4e1c-be1d-2ffc129a385b

## Job description

## About Factory

Our mission is to create a world where software builds and improves itself.

We build the platform for self-improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle.

In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).

## About the Role

The PeopleOps Coordinator supports daily HR operations, with a focus on employee benefits, onboarding, records, and employee questions. This role works closely with employees, benefit providers, payroll, and leadership to keep processes accurate, timely, and easy to understand.

## What you will do and achieve

## Benefits administration

- Coordinate employee enrollment, changes, and terminations for medical, dental, vision, life, disability, retirement, and other benefit plans.
- Support annual open enrollment, including employee communications and information sessions.
- Review benefit and payroll data for accuracy and resolve discrepancies.
- Respond to employee questions about coverage, eligibility, claims, and qualifying life events.
- Work with benefit brokers, insurance carriers, and other vendors.
- Maintain required notices and documentation.
- Support COBRA administration, leave coordination, and benefits reporting.

People Operations

- Coordinate onboarding and offboarding, including paperwork, system access, benefit enrollment, and exit documentation.
- HRIS and systems ownership, such as maintaining accurate employee data, troubleshooting workflow issues, and coordinating system updates with vendors.
- Process employee status, compensation, manager, and personal-information changes.
- Assist with payroll preparation by reviewing benefit deductions and employee changes.
- Prepare standard HR reports and complete employment verification requests.
- Help document and improve HR procedures.
- Provide administrative support for employee programs, audits, and compliance activities.

Employee support

- Serve as a primary point of contact for routine HR and benefits inquiries, providing timely responses and escalating complex issues appropriately.
- Explain policies and benefits in clear, practical language.
- Handle employee information with discretion.
- Route sensitive or complex matters to the appropriate HR team member.

What success looks like During the first six months, the coordinator should:

- Process benefit and employee changes accurately and on time.
- Give employees clear, consistent answers or find the right answer quickly.
- Maintain complete and reliable HR records.
- Build productive working relationships with payroll and benefit vendors.
- Identify recurring errors or questions and improve the related process or communication.

## Qualifications

- Required
- 2–4 years of experience in HR coordination, benefits administration, payroll support, or a related role.
- Working knowledge of employee benefits and common HR processes.
- Strong attention to detail and follow-through.
- Clear written and verbal communication.
- Ability to handle confidential information responsibly.
- Experience with HRIS, payroll, benefits, or applicant-tracking systems.
- Proficiency with spreadsheets, email, and document-management tools.
- Ability to manage several deadlines without losing accuracy.
- Preferred
- Associate or bachelor's degree in human resources, business, or a related field.
- Experience supporting open enrollment and employee leave programs.
- Familiarity with applicable requirements such as ERISA, HIPAA, COBRA, FMLA, ACA, and state leave laws.
- Experience with Rippling or similar HRIS
- SHRM-CP, PHR, CEBS, or related certification.

This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)

## About Factory

## Company Overview
- **One-liner**: Factory is an AI research lab building autonomous software development agents ("Droids") to automate and optimize the entire software development lifecycle.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Matan Grinberg (CEO & Co-Founder), Eno Reyes (CTO & Co-Founder)

## Core Business
- Primary industry/industries: Artificial Intelligence, Software Development, Autonomous Agents
- Target customers: Enterprise engineering organizations (B2B)
- Mission or purpose statement: "Bring Autonomy to Software Engineering"

## Products & Services
- **[Droid]**: An autonomous software development agent that performs real engineering work across IDEs, CLI, and CI/CD environments. Handles refactors, migrations, debugging, incident response, and feature development in large codebases. Operates through a model-agnostic architecture and supports long-running processes, structured planning, and verified outputs such as PRs and deployments.
- **[Factory Router]**: A product that automatically selects the right AI model for each coding task, cutting costs 20-25% while maintaining frontier model performance.

## Market Standing
- **Valuation**: $1.5 billion (as of early 2026, per Series C announcement) [cbinsights.com](https://www.cbinsights.com/company/factory-2)
- **Total Funding**: $220M [cbinsights.com](https://www.cbinsights.com/company/factory-2)
- **Latest Funding Round**: $150M Series C (raised ~2 months ago as of July 2026) [cbinsights.com](https://www.cbinsights.com/company/factory-2)
- **Notable Investors**: Sequoia Capital, Lux Capital, NEA, Abstract, MANTIS Venture Capital, 20VC [cbinsights.com](https://www.cbinsights.com/company/factory-2). Board members include AI veteran Lila Tretikov (NEA Partner) [cbinsights.com](https://www.cbinsights.com/company/factory-2).
- **Notable Customers**: NVIDIA, Morgan Stanley, EY, Palo Alto Networks, RBC, Revolut, Adobe, MongoDB [cbinsights.com](https://www.cbinsights.com/company/factory-2)
- **Notable Advisors**: Ali Ghodsi (CEO & Co-founder, Databricks), Aaron Levie (CEO, Box), Dev Ittycheria (CEO, MongoDB), Nikesh Arora (CEO, Palo Alto Networks), Frank Slootman (Former CEO, Snowflake), Michael Ovitz (Co-founder, CAA) [factory.ai](https://factory.ai/company)
- **Growth Signals**: Rapid enterprise adoption moving beyond experimentation; appointed Marcello Gallo as CRO (formerly CRO at Sigma and Moveworks, senior sales leadership at MongoDB) [cbinsights.com](https://www.cbinsights.com/company/factory-2); appointed Madison Faulkner as Head of Strategy [cbinsights.com](https://www.cbinsights.com/company/factory-2); Headcount growing rapidly (+4% monthly on LinkedIn) [linkedin.com](https://www.linkedin.com/company/factory-hq)

## Competitive Advantages
- **Model-Agnostic Architecture**: Factory's Droids are not tied to a single AI model, allowing them to use the best model for each task and switch as the landscape evolves. The Factory Router product further optimizes cost and performance by intelligently routing tasks.
- **Deep Integration**: Agents work natively within existing developer tools (IDEs, CLI, CI/CD), meaning teams don't need to change their workflows to adopt Factory.
- **Enterprise-First Focus**: The company is building for large-scale engineering operations with production-grade reliability, security, and control, as evidenced by their customer list (NVIDIA, Morgan Stanley, etc.).
- **Top-Tier Talent & Advisory**: The team hails from companies like Nuro, Glean, Applied Intuition, Scale AI, MongoDB, and Sourcegraph, and is advised by some of the most prominent leaders in enterprise software.
- **Strong Backing**: Backed by top-tier venture capital firms (Sequoia, Lux, NEA) with a $1.5B valuation, providing significant resources and credibility.

## Strategic Focus
- **Enterprise Hyper-Growth**: Scaling go-to-market with the appointment of a seasoned CRO to drive adoption among large enterprises.
- **Agent-Native Development**: Championing the shift from AI-assisted coding to fully autonomous agents that own and execute complex engineering tasks.
- **Cost Optimization**: Products like Factory Router demonstrate a focus on making AI-powered development cost-effective at scale.
- **Platform Ownership**: Enabling enterprises to own their "software factory" with a flexible, model-agnostic platform.

## Why Work Here
- **Mission-Driven**: The opportunity to "Build the tool you've always dreamed of using" and shape the next era of software engineering [factory.ai](https://factory.ai/).
- **Talent Density**: The company emphasizes being a "lean and talent-dense team" that values ownership and autonomy [factory.ai](https://factory.ai/).
- **On-Site Culture**: Employees work from physical offices five days a week, fostering deep collaboration. Offices are in San Francisco, CA; New York, NY; and London, England [builtin.com](https://builtin.com/company/factory-factoryai).
- **Comprehensive Benefits**: Fully covered medical, dental, and vision insurance for employees; 401(k) and Flexible Savings Account; daily catered lunches and dinners; on-site gym; desk setup stipend [factory.ai](https://factory.ai/).
- **World-Class Team**: Opportunity to learn from and work alongside engineers from top AI and software companies (Nuro, Glean, Scale AI, MongoDB, etc.) and industry legends on the advisory board [factory.ai](https://factory.ai/company).
- **High-Growth Environment**: The company is in a hyper-growth phase with significant funding, a rapidly growing customer base, and a clear market need.

## Sources
1. [factory.ai](https://factory.ai/)
2. [factory.ai/company](https://factory.ai/company)
3. [builtin.com](https://builtin.com/company/factory-factoryai)
4. [cbinsights.com](https://www.cbinsights.com/company/factory-2)
5. [linkedin.com](https://www.linkedin.com/company/factory-hq)

## Other roles at Factory

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- [Sales Enablement Manager, Onboarding](https://feeny.ai/job/sales-enablement-manager-onboarding-factory-san-francisco-1z3d7p4yqghx) — San Francisco, CA
- [Field Partner Sales Leader - US Federal](https://feeny.ai/job/field-partner-sales-leader-us-federal-factory-washington-kdzb8qfs3k83) — Washington, DC
- [Account Executive, Aerospace and Defense](https://feeny.ai/job/account-executive-aerospace-and-defense-factory-united-states-6qwdam6b5pc3) — United States
- [Account Executive, Fed Civilian](https://feeny.ai/job/account-executive-fed-civilian-factory-united-states-rq56yt9q5bwx) — United States
- [Account Executive, Department of War](https://feeny.ai/job/account-executive-department-of-war-factory-united-states-3xg5623fpvyw) — United States
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- [Customer Marketing](https://feeny.ai/job/customer-marketing-factory-san-francisco-s8qt659xddm6) — San Francisco, CA
- [GTM Strategy & Operations, EMEA Lead](https://feeny.ai/job/gtm-strategy-operations-emea-lead-factory-london-04qhmyzkeyzb) — London, United Kingdom
- [GTM Strategy & Operations, AMER Lead](https://feeny.ai/job/gtm-strategy-operations-amer-lead-factory-san-francisco-074tw7xjmvfw) — San Francisco, CA