--- title: 'People Partner at Customer.io' canonical: 'https://feeny.ai/job/people-partner-customer-io-americas-v5etm97dpn5j' type: 'job' last_seen: '2026-10-17' --- # People Partner at Customer.io - **Company:** Customer.io - **Location:** Americas - **Work type:** remote - **Posted:** 2026-07-28 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/customerio/jobs/8090074 ## Job description People Partner Hello, I’m Danielle, Senior Director, People Experience at [Customer.io](http://customer.io/)! We're expanding our people team in the United States and seeking a People Partner to support our global team in a fast-paced, innovative environment. This is a great fit for an HR professional with a few years of experience who's ready to deepen their impact as a partner to the business. The People Partners at [Customer.io](http://customer.io/) are advocates for our people, leveraging their skills in data analytics, change management, and industry knowledge. They use these skills to enhance [Customer.io](http://Customer.io)’s transformation, agility, and efficiency, delivering meaningful outcomes for both our team members and the business. You'll work alongside a cross-functional team to support talent management, development, retention, and organizational effectiveness. Strong communication, critical thinking, and a foundation in workforce planning will set you up for success. If you're passionate about contributing to a supportive, high-performing culture, we'd love for you to join our collaborative team. About [Customer.io](http://customer.io/) Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://customer.io/) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Some things you'll do: - Support business alignment: Partner with departmental leaders to understand business needs and help develop plans that build organizational capabilities and support growth. - Performance management: Own and elevate our review cycles end to end — lead the annual and bi-annual processes, guide calibration and compensation decisions, and coach managers to build accountability and develop talent across the team. - Employee relations: Guide managers and employees through day-to-day questions and concerns with fairness and sound judgment, fostering a positive, respectful work environment. - Organizational development: Help assess team structures and work with leaders to identify areas for improvement and put changes into practice. - Change management support: Support organizational change efforts and help build change-readiness across teams. - Leadership support: Build strong working relationships with managers to understand their needs in the context of business goals, and provide day-to-day partnership and guidance. - Data analysis: Review and analyze People metrics and analytics (including employee experience and lifecycle data) to spot trends and support informed decisions. - Employee engagement: Work with leaders to roll out engagement initiatives. - People programs support: Help develop and implement people programs that foster employee growth and development. - People team support: Be an active member of the People Experience team, contributing to strong HR capabilities. About you: - You're a self-starter with strong communication and presentation skills. - You've got a knack for creative problem solving and avoid a one-size-fits-all approach. - You're a champion for change, supporting leaders and employees through change initiatives. - You care about employee engagement, team members' well-being, and DEIB, and are eager to help build programs that support them. - You understand the importance of tailoring programs, strategies, and suggestions to fit different needs. - You're agile and adaptable, with a growth mindset for learning new skills. What we're looking for: - HR Experience: 5+ years of progressive HR/People experience, ideally as an HRBP or People Partner supporting multiple teams or functions. You bring real depth across organizational design, change management, performance management, DEIB, culture championing, coaching and development, and people programs such as rewards and recognition. A strong foundation in People data and analytics — using metrics to diagnose issues and drive decisions — is especially important for this role. - Business Acumen: Ability to understand performance objectives that drive business outcomes, and to leverage data and analytics to support informed business decisions. - Experience with Management: Experience partnering with leaders and demonstrating influence and accountability in support of the people agenda. - Global Perspective: Ability to establish trust, fairness, and credibility with team members, managers, and cross-functional partners in a global environment. - Collaborative Problem Solver: Ability to work seamlessly with key partners across the People Team, including Recruiting, People Operations, and Total Rewards. ## Compensation & Benefits We believe in transparency. We are offering a compensation package between $100k - $130k USD, subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. - 30-minute video call with a Recruiter - 45-minute video call with the Hiring Manager - 45-minute video call with the Business Leader, Compensation Leader and 2 People Partner Team Members - Take-Home Assignment + 60-minute Panel Presentation with the People Team Leadership All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. [Customer.io](http://customer.io/) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://Customer.io) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io. Join us! Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion! ## About Customer.io ## Company Overview - **One-liner**: Customer.io is an AI-powered customer engagement platform that helps businesses send personalized, data-driven messages across email, SMS, push notifications, in-app messages, and webhooks. - **Entity Type**: Private (backed by venture capital) - **Headquarters**: Portland, Oregon, USA (with a fully remote, globally distributed team) - **Founded**: 2012 - **Founders**: Colin Nederkoorn (CEO) ## Core Business - **Primary Industry**: Marketing technology / Customer engagement & messaging infrastructure - **Target Customers**: B2B — mid-market to enterprise companies (e.g., Notion, LESMILLS+, Angi) seeking to automate and personalize customer communications at scale - **Mission/Purpose**: To create a world where you have one unified view of your audience and a single place where unlimited, real-time data powers more effective engagement. ## Products & Services - **Customer.io Journeys**: A visual workflow builder for creating automated, multi-channel customer journeys (email, SMS, push, in-app) triggered by real-time user behavior. - **Customer.io Data Pipelines**: Real-time event streaming and audience segmentation tools to unify first-party data from multiple sources. - **Customer.io Messaging API**: Programmatic infrastructure for sending triggered messages across channels. - **AI-Powered Features**: Leverages artificial intelligence to optimize message timing, content personalization, and channel selection. ## Market Standing - **Valuation/Total Funding**: Not publicly disclosed (company is private). - **Key Metric**: Over 9,000+ brands use the platform; processes millions of daily API calls and serves a large base of active users. - **Notable Investors/Partners**: Not publicly disclosed in available sources. High-profile customers include Notion, LESMILLS+, and Angi. - **Growth Signals**: The company is actively hiring across Engineering, Sales, Marketing, Data Science, and Customer Experience (19 open roles as of the latest careers page), indicating continued expansion. They have a global, remote-first team of 263 employees. ## Competitive Advantages - **Real-time data infrastructure**: Unlike many marketing tools that batch data, Customer.io processes real-time behavioral events, enabling truly instant, context-aware messaging. - **Unified multi-channel orchestration**: A single platform to manage email, SMS, push, in-app, and webhooks — reducing tool sprawl. - **Developer-friendly approach**: Strong API and data pipeline tools appeal to product and engineering teams who want to build custom engagement logic. - **Privacy-first with first-party data**: Designed to leverage brands’ own customer data, aligning with post-cookie and privacy-regulation trends. ## Strategic Focus - **AI integration**: Embedding AI into personalization and orchestration to improve message relevance and campaign outcomes. - **Scaling globally**: Hiring across EMEA and Americas to support a growing international customer base. - **Deepening product capabilities**: Expanding data pipelines and automation features to serve larger, more complex enterprise use cases. ## Why Work Here - **Fully remote and async-first**: A 100% remote, globally distributed company with asynchronous operating model, collaboration hours across time zones, and minimal unnecessary meetings. - **Generous compensation & benefits**: - Competitive salary and equity - 100% paid medical, dental, vision, and mental health insurance for employee and family - Up to 5% 401k matching (dollar-for-dollar) - Unlimited PTO with a recommendation of at least 20 vacation days - 16 weeks paid parental leave (birth, adoption, foster) - 6 weeks paid family medical leave - $2,000/year professional development budget - $1,500 home office setup stipend - $250/month remote work stipend (internet, phone) - Up to $300/month co-working space reimbursement - $1,500/year healthy living stipend - Financial wellness provider access - Paid sabbatical after 5 years - **Culture**: Strong emphasis on DEIB with Ami Resource Groups (ARGs), recognition programs, casual learning gatherings, and volunteer opportunities. Values include genuine connections, open communication, accountability, and celebrating individuality. - **Engineering culture**: Opportunity to work with talented peers on impactful, scalable infrastructure that processes billions of events. Emphasis on autonomy and responsibility. ## Sources 1. [Customer.io Careers Page](https://customer.io/careers) 2. [Customer.io About Page](https://customer.io/about) 3. [Customer.io Official Website](https://customer.io/) 4. [Customer.io Greenhouse Job Board](http://job-boards.greenhouse.io/customerio) 5. 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