---
title: 'Performance Architect at Numa'
canonical: 'https://feeny.ai/job/performance-architect-numa-remote-xwa7nqtz4zem'
type: 'job'
last_seen: '2026-09-10'
---

# Performance Architect at Numa

- **Company:** Numa
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2025-10-24
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/numa/jobs/4033184009

## Job description

Performance Architect

Location: Remote (U.S.) / Travel onsite to dealerships is required.

Schedule: Standard business hours, aligned to assigned dealership accounts and time zones.

## About Numa

Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital).

## The Role

We’re looking for a Performance Architect to join our team and serve as a strategic, consultative partner to the dealerships we serve. In this role, you will act as a trusted advisor to dealership leadership, connecting Numa’s platform to each customer’s core business goals and translating performance data into measurable outcomes, retention, and expansion.

This role sits at the intersection of multiple teams—including Customer Success, Product, and Sales—and acts as a key “connector” between the dealership and Numa. Success in this role requires someone who deeply understands dealership operations, can lead executive-level conversations with credibility, and can tie a software platform to operational KPIs and business priorities.

The ideal candidate is a former General Manager, Fixed Operations Director, or similar dealership leader who knows what it takes to run a profitable, high-performing service department. You take initiative, build trust quickly, and are comfortable owning executive relationships and driving forward-looking action plans without heavy direction.

## What You’ll Do

- Build strategic partnerships with dealership GMs and leadership teams, earning trust through insight, credibility, and results
- Tie Numa’s platform to business goals such as profit, team productivity, and customer satisfaction (CSI)
- Lead executive Quarterly Business Reviews (QBRs) that align teams and create forward-looking action plans
- Deliver dealership-specific performance insights that are actionable, impactful, and aligned with local priorities
- Create and manage 90-day engagement plans that drive measurable outcomes
- Guide strategic reviews and tailor action plans based on real-time performance metrics and dealership priorities
- Elevate Numa from a vendor to a strategic partner that leadership relies on for results
- Partner cross-functionally with Product, Customer Success, and Sales to shape tools, playbooks, and best practices that elevate client success
- Travel onsite to dealerships as needed to deepen relationships and drive engagement

## What You Bring

- Deep experience in automotive, including time on both the dealer and vendor side
- Experience as a former General Manager, Fixed Operations Director, or similar leadership role within a dealership
- Proven ability to run and grow a service department, including driving profitability and customer satisfaction
- Confidence working with executive stakeholders and leading data-driven performance conversations
- Strong ability to connect software solutions to operational KPIs and business goals
- Proven ability to work independently as a self-starter, taking ownership of relationships and outcomes end-to-end and proactively driving results with minimal supervision
- Excellent written and verbal communication skills, with the ability to influence and align both frontline and executive audiences
- Strong organizational skills with the ability to manage multiple accounts and priorities in a fast-paced environment
- A collaborative mindset and passion for delivering exceptional customer experiences and measurable business impact

## Nice To Have

- Experience working in a startup or high-growth environment, with comfort operating in fast-paced, evolving environments
- Familiarity with dealership management systems (DMS), CRM platforms, and service operations workflows
- Experience with data analysis, performance reporting, or business intelligence tools such as Looker Studio, Tableau, or Microsoft Power BI
- Familiarity with AI tools and effective prompt engineering for research, analysis, or workflow optimization

What Success Looks Like

- Drive measurable improvements in dealership performance, profitability, and customer satisfaction (CSI)
- Build trusted, executive-level relationships with dealership GMs and leadership teams
- Lead high-impact QBRs and 90-day engagement plans that translate into retention and expansion
- Consistently demonstrate a proactive, self-directed approach to identifying and solving business problems
- Position Numa as an indispensable strategic partner rather than a vendor

## Why Join Numa

- We believe in everyone’s growth.
- Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000.

## Compensation & Benefits

- Base Salary: $105,000 - $125,000 + Bonus
- Equity Package
- Flexible PTO
- Health, dental, and vision benefits
- 401(k) plan

At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love being in the field, thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you.

## About Numa

## Company Overview
- **One-liner**: Numa is the AI Operating System for car dealerships that captures, assigns, and resolves every customer interaction across calls, texts, voicemails, and reviews to boost CSI, service revenue, and advisor productivity.
- **Entity Type**: Private (Series B)
- **Headquarters**: Oakland, California, United States
- **Founded**: 2017
- **Founders**: Tasso Roumeliotis (CEO), Joel Grossman (President), Andy Ruff (Chief Product & Tech)

## Core Business
- **Primary industry**: Automotive technology – AI-powered dealership operations platform
- **Target customers**: B2B – franchise dealerships and multi-rooftop dealer groups
- **Mission**: “Dealer DNA Meets Silicon Valley AI” – make it super easy for dealerships to communicate with customers by unifying fragmented tools into one intelligent system

## Products & Services
- **[Smart Inbox](https://www.numa.com/)**: AI-native inbox that consolidates all dealership communications. Uses AI agents to handle customers, write replies, surface history, and chase follow-ups.
- **[Voice AI](https://www.numa.com/)**: “Voice with a brain” – answers calls with DMS context in real time, resolves requests (e.g., booking, status updates) and writes back to the DMS without scripting.
- **[Service Advisor Agent](https://www.numa.com/)**: AI that books appointments, recovers missed calls, and surfaces declined/unsold work from existing data.
- **[Opportunity Agent](https://www.numa.com/)**: AI that writes replies, surfaces full history, and chases follow-ups to rescue leads.
- **[Heat Case Agent](https://www.numa.com/)**: AI that monitors real-time sentiment and customer history to escalate and resolve at-risk cases before they’re lost (drives 70% retention on those rescues).
- **[LiveCSI™](https://www.numa.com/)**: Real-time customer satisfaction heart-rate monitor that enables dealers to resolve heat cases while the customer is still in the shop.

All offerings are delivered as SaaS and integrated with the dealership’s existing DMS, CRM, and scheduler.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: **Total Funding** – $44.1 million (Series A $10.5 M in 2019, Series B $32 M in October 2024 led by Mitsui & Co and Touring Capital) [linkedin.com](https://www.linkedin.com/company/numa)
- **Notable Investors/Partners**: Touring Capital, Mitsui & Co, Google’s Gradient Ventures, Threshold Ventures (Tesla, SpaceX), Costanoa Ventures [numa.com/careers](https://numa.com/careers)
- **Growth Signals**:
  - Trusted by 1,300+ dealerships; handled over 1 billion calls/texts, booked 4 million+ appointments, and managed 12 million+ repair orders [numa.com](https://www.numa.com/)
  - 163 employees, with 56.8% yearly headcount growth [linkedin.com](https://www.linkedin.com/company/numa)
  - #168 overall and #4 in AI category on the 2024 Inc. 5000 [numa.com/careers](https://numa.com/careers)
  - Acquired NumberAI, Inc. in April 2026 [linkedin.com](https://www.linkedin.com/company/numa)

## Competitive Advantages
- **Deep DMS integration** – 90% DMS coverage across the industry; Voice AI connects to the DMS in real time, not a script, allowing it to book genuine open service bays and provide vehicle-specific updates [numa.com](https://www.numa.com/)
- **Unified platform** – Replaces fragmented point solutions (separate phone system, texting, scheduling, CSI) with a single AI inbox that captures, assigns, and resolves every interaction [numa.com/about](https://www.numa.com/about)
- **Real-time CSI heart-rate monitor** (LiveCSI) – enables immediate intervention on customer issues, a differentiator from post-visit surveys
- **Founder pedigree** – Team previously built and sold Location Labs for $220 M with only $19 M of primary capital; profitable for seven consecutive years [numa.com/about](https://www.numa.com/about)

## Strategic Focus
- **Scaling dealership adoption** – Expanding from 1,300 rooftops toward larger dealer groups and national chains, as evidenced by the Series B led by Mitsui & Co and Touring Capital [linkedin.com](https://www.linkedin.com/company/numa)
- **Product expansion** – Continuing to enhance AI agents (Service Advisor, Opportunity, Heat Case) and deepen integrations with dealership management systems
- **Talent acquisition** – Actively hiring in Engineering, Sales, Field Implementation, and Performance Architect roles [numa.com/careers](https://numa.com/careers)

## Why Work Here
- **High employee satisfaction** – LinkedIn rating of 4.5/5 overall, with culture at 4.5 and career opportunities at 4.7 [linkedin.com](https://www.linkedin.com/company/numa)
- **Growth trajectory** – 56.8% yearly headcount increase and Inc. 5000 recognition signal rapid scaling and career advancement potential
- **Small team, big impact** – Currently ~163 employees; employees get to work on cutting-edge generative AI applied to a traditional industry
- **Backed by top-tier investors** – Google’s Gradient, Threshold Ventures, Mitsui, and Costanoa provide stability and network
- **Work policy** – Two offices (Oakland HQ); hybrid/remote details not publicly specified, but roles are likely on-site or hybrid given dealership field operations
- **Culture values** – Obsession with customer excellence, “customer success is everyone’s job”, and a blend of dealer DNA with Silicon Valley AI [numa.com/careers](https://numa.com/careers)

## Sources
1. [numa.com/careers](https://numa.com/careers)
2. [numa.com](https://www.numa.com/)
3. [numa.com/about](https://www.numa.com/about)
4. [linkedin.com/company/numa](https://www.linkedin.com/company/numa)
5. [job-boards.greenhouse.io/numa](http://job-boards.greenhouse.io/numa)

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