---
title: 'Performance Manager at The Metropolitan Opera'
canonical: 'https://feeny.ai/job/performance-manager-the-metropolitan-opera-new-york-4wka40751p3y'
type: 'job'
last_seen: '2026-09-08'
---

# Performance Manager at The Metropolitan Opera

- **Company:** The Metropolitan Opera
- **Location:** New York, NY
- **Compensation:** $60k–$70k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/metopera/774058dd-e664-488a-a0b8-2f9d00a53713

## Job description

The Performance Manager is responsible for front-of-house operations for open rehearsals, performances, and events at the Metropolitan Opera House. This role ensures a safe, welcoming, and high-quality guest experience while solving ticketing concerns, guest needs, and operational issues in real time. The Performance Manager supervises full-time, part-time, union, and non-union front-of-house staff and partners with House Management to maintain consistently high service standards across every event as well as coach and motivate team members to deliver excellent guest service.

Primary Responsibilities

- Resolves guest, staff, and operational issues in an equitable, professional, and courteous manner as well as helps design and implement effective training programs for front-of-house guest service team members, including customer service, accessibility, emergency preparedness, and workplace safety.
- Support the Met’s commitment to guest care by reinforcing high service standards, providing timely coaching, and focusing staff on key service priorities for each performance.
- Foster a positive, professional, inclusive, and service-oriented work environment for all guest service team members.
- Ensure that all public spaces are clean, free of obstructions and ready for guests with the high standards of the Metropolitan Opera house.
- Lead pre-show front-of-house briefings to ensure staff are informed about performance details, audience needs, accessibility considerations, special events, and operational updates.
- Troubleshoot and document event-day incidents, including guest concerns, client needs, staff matters, safety issues, and operational challenges.
- Address staff issues in real time when appropriate, escalate matters to management as needed, and follow up in a timely and effective manner.
- Prepare nightly post-event Performance Reports and document incidents accurately, thoroughly, and on schedule.
- Review and submit weekly front-of-house staff payrolls.
- Maintain current knowledge of emergency evacuation procedures, accessibility practices, guest care standards, and event operations as they relate to patrons and staff.
- Coordinate with NYPD, FDNY, Lincoln Center, and other partners during performance periods, as necessary.

## Skills and Qualifications

- Three to five years of experience in a cultural, entertainment, hospitality, or sports venue, with demonstrated success managing public-facing teams and varying audiences.

- Demonstrated understanding of venue operations, guest safety practices, emergency procedures, and public-facing service standards.

- Knowledge of ADA requirements and accessibility best practices as they relate to guest services preferred.

- Comfort using mobile devices, digital ticketing tools, and guest service technology; ability to assist patrons with e-tickets and related digital access needs.

- Experience managing union staff or familiarity with collective bargaining agreements preferred.

- Excellent problem-solving, communication, and decision-making skills, with the ability to follow established reporting lines and escalate issues appropriately.

- Familiarity or experience using digital scheduling platforms to manage the hospitality teams schedules

- Ability to remain calm, professional, and effective under pressure.

- F-03 and F-04 certifications required.

- Preferred experience with Tessitura or a comparable ticketing/customer relationship management system, along with proficiency in the Microsoft Office suite.

Physical Demands

- Must be able to stand for the majority of the shift.

- Ability to work a flexible schedule, including nights, weekends, holidays, and split days off, in a high-volume world class live performance environment.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

## About The Metropolitan Opera

## Company Overview
- **One-liner**: The Metropolitan Opera is the largest classical music organization in North America, presenting world-class opera performances at the Lincoln Center in New York City and broadcasting them globally via HD cinema transmissions, radio, and digital streams.
- **Entity Type**: Private (Nonprofit; founded in 1883)
- **Headquarters**: New York, NY, United States
- **Founded**: 1883
- **Founders**: A group of wealthy businessmen who built the first opera house on Broadway and 39th Street; the company’s current leadership includes General Manager Peter Gelb (since 2006) and Music Director Yannick Nézet‑Séguin (since20 18)

## Core Business
- **Primary industr/ies**: Performing arts / Opera production & presentation; media & broadcasting (Live in HD, radio, streaming)
- **Target customers**: B2C – opera enthusiasts, theater‑goers, cultural tourists, and cinema audiences worldwide; B2B – corporate sponsors, donors, and foundation partners
- **Mission/purpose statement**: To be a vibrant home for the most creative and talented singers, conductors, composers, musicians, stage directors, designers, visual artists, choreographers, and dancers from around the world, while broadening its reach through innovative broadcasts and educational programs.

## Products & Services
- **[Main Stage Performances]**: Full‑scale opera productions at the Metropolitan Opera House at Lincoln Center (Sept–May season) – mix of classic repertoire and new commissions.
- **[Live in HD]**: High‑definition live performance transmissions to movie theaters in over 70 countries – a flagship digital product initiated in 2006.
- **[Met Opera on Demand / Streaming]**: Digital library of recorded performances available via paid subscription.
- **[Saturday Matinee Radio Broadcasts]**: Weekly live radio broadcasts – a tradition since 1931, reaching millions of listeners.
- **[Education & Public Programming]**: School matinees, student dress rehearsals, the Eric and Dominique Laffont Competition, and the Lindemann Young Artist Development Program.
- **[Met Opera Shop]**: Retail merchandise and licensed content.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (nonprofit)
- **Key Metric**: Annual revenue of **$134.4M** (according to LinkedIn data); total funding of **$1M** (likely grants/sponsorships)
- **Notable Investors/Partners**: Bank of America (presenting sponsor of the internship and fellows program); major corporate donors and foundations (e.g., Lincoln Center Theater, Maria Manetti Shrem, etc.)
- **Growth Signals**: +1.2% headcount growth (693 employees, +15 YoY); continued expansion of the Live in HD and streaming services; renewed focus on commissioning works by living composers (e.g., Terence Blanchard’s *Fire Shut Up in My Bones* , the first opera by a Black composer at the Met); global audience reach across 13+ countries.

## Competitive Advantages
- **Brand & History**: 140+ year legacy as the premier opera house in the United States; unmatched reputation for artistic excellence. 
- **Global Distribution**: The Live in HD and radio network create a massive worldwide subscriber base that no other opera company matches.
- **World‑Class Talent Pipeline**: Lindemann Young Artist Program and Laffont Competition source and develop the next generation of opera stars.
- **Institutional Resources**: Lincoln Center facilities and a dedicated orchestra, chorus, and technical staff allow for production scale unmatched in North America.

## Strategic Focus
- **Repertoire Expansion**: Increasing the number of new productions and commissioning contemporary works to attract younger and more diverse audiences.
- **Digital Innovation**: Growing the streaming and on‑demand library, improving the live‑broadcast experience, and developing digital education tools.
- **Diversity & Inclusion**: Actively working to present more works by underrepresented composers and to diversify the workforce through internships/fellowships with partners like Bank of America.
- **Financial Sustainability**: Balancing high‑production costs with earned revenue (tickets, broadcasts, shop) and philanthropic support.

## Why Work Here
- **Mission‑Driven Environment**: Employees contribute to a globally revered cultural institution dedicated to artistic excellence.
- **Career Development**: Paid internships/fellowships (Bank of America program) with mentoring from top professionals in arts management, production, technology, and marketing.
- **Workplace Culture**: Reviews on LinkedIn rate culture 3.4/5, compensation 3.4, career 3.4 (121 reviews); work‑life balance scored lower at 2.1 (typical for live‑performance environments with irregular hours).
- **Location**: Based at Lincoln Center in New York City – access to world‑class arts and cultural amenities.
- **Notable Perks**: Exposure to top opera artists, free or discounted tickets (likely), and the chance to work alongside specialists in technology, media, and stagecraft.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/metropolitan-opera)
2. [Met Operra – Our Story](https://www.metopera.org/about/the-met/)
3. [Bank of America Internship and Fellows Program](https://www.metopera.org/about/internships)
4. [Met Operra Administration Page](https://www.metopera.org/About/Who-We-Are/Administration/)
5. [Met Operra Careers on Lever](https://jobs.lever.co/metopera)

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