---
title: 'Personal Banking Manager at Aspora'
canonical: 'https://feeny.ai/job/personal-banking-manager-aspora-bengaluru-75d6h93yhrt4'
type: 'job'
last_seen: '2026-11-06'
---

# Personal Banking Manager at Aspora

- **Company:** Aspora
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/Aspora/c64c46f1-32c6-4694-87a1-7747be941835/application

**Skills:** CRM, NRI banking knowledge, FEMA compliance, Cross-border tax implications

> Own end-to-end customer relationships for NRI clients, providing advisory on cross-border banking and regulatory compliance. Resolve complex account issues independently and translate customer insights into product improvements.

## Job description

## About Aspora

People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact. We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.

## About the Role

This role exists to be the trusted financial partner that NRI customers actually need. Not a support agent. Not a script-reader. A person who understands the full complexity of their financial life across borders. NRI banking is not simple. FEMA compliance, cross-border tax implications, NRO vs NRE decisions: customers get these wrong when no one takes the time to explain them. You will. You'll build real relationships, diagnose real problems, and feed what you learn back into how the product evolves. You'll sit at the intersection of customer experience and product thinking. What you hear every day shapes what we build next.

## What You'll Do

- Own the end-to-end customer relationship for a book of NRI customers: from onboarding through ongoing advisory and retention
- Drive adoption of NRI banking products by translating regulatory complexity (FEMA, tax implications, account structures) into plain, confident guidance
- Resolve account, KYC, transaction, and documentation issues independently: first contact to confirmed resolution, no handoffs
- Identify recurring friction patterns across your customer interactions and translate them into specific product and process improvement recommendations
- Build and maintain detailed CRM records and contribute to internal playbooks that make the whole team sharper

## What We're Looking For

- Experience in a customer-facing role in banking, fintech, financial services, or high-touch customer success
- Strong understanding of financial products; ability to explain them simply — NRI banking knowledge is a plus, curiosity is a requirement
- High ownership mindset: you treat a customer's problem as yours until it is solved
- Ability to operate without a script — you diagnose, improvise, and escalate with full context when needed
- Comfortable with regulatory and compliance complexity; you don't shy away from hard conversations
- Clear written and verbal communication in English; able to hold nuanced conversations about money with customers under stress

## Nice to Have

- Additional Indian languages (Hindi, Tamil, Telugu, or others)
- Experience in a startup or early-stage environment

## Why Join Aspora

- You'll be the primary relationship owner for NRI customers navigating one of the most under-served financial journeys in global banking — your work directly shapes their trust in Aspora
- You'll move fast on real problems: no ticket queues that disappear into the void. You own resolution.
- What you learn from customers will directly feed product decisions. Your feedback loop to the team is short and real.
- You'll develop rare expertise: cross-border financial regulation, NRI banking structures, and the nuance of serving a globally mobile customer base
- Competitive salary, comprehensive benefits, and ESOPs aligned with Aspora's long-term vision.

What Success Looks Like

- Customers feel genuinely guided through their NRI banking setup — not just processed
- Issue resolution is end-to-end owned, with measurable reduction in repeat contacts
- Customer insights are regularly surfaced to the product and ops teams in actionable form
- CRM records and internal playbooks are detailed, current, and used by the wider team

## About Aspora

## Company Overview
- **One-liner**: Aspora is building a borderless financial operating system for Non-Resident Indians (NRIs), enabling cross-border money transfers, savings, bill payments, and investments.
- **Entity Type**: Private
- **Headquarters**: London, United Kingdom
- **Founded**: 2022
- **Founders**: Parth Garg (CEO)

## Core Business
- **Primary industry/industries**: Financial Services, Cross-Border Payments, Fintech
- **Target customers**: B2C (Non-Resident Indians / Global Indians living in the US, UK, UAE, and EU)
- **Mission or purpose statement**: "Building borderless finance for NRIs" — helping global Indians manage money seamlessly while staying connected to the people and places they love.

## Products & Services
- **Cross-Border Money Transfers**: Send money to India at "Google Rates" (live mid-market exchange rates) with zero hidden fees. 256-bit encryption and 24/7 support.
- **Global Savings Accounts**: Save in global currencies with up to 9% interest.
- **Automated EMIs & SIPs**: Automated recurring payments for loans and systematic investment plans.
- **Bill Payments**: Stay on top of bills in India from abroad.
- **Business Banking (in development)**: A "Founding GTM Specialist (Business Banking)" role is open, indicating an upcoming B2B offering.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Over $2 billion securely transferred worldwide; over ₹150 crore saved by users in forex fees.
- **Notable Investors/Partners**: Not publicly disclosed on the website or LinkedIn. Funds are held with regulated financial institutions.
- **Growth Signals**:
    - **User base**: Trusted by 1 million+ NRIs.
    - **Headcount**: 200 employees (LinkedIn estimate), with a monthly growth rate of +7.0%.
    - **Geographic expansion**: Active in 6 countries (US, UK, UAE, India, and others) with 4 more countries coming this year. Secured a Financial Services license from the Dubai Financial Services Authority (DFSA) in February 2026.
    - **Active hiring**: 17 active job postings (LinkedIn), with monthly job posting growth of +13.3% and quarterly growth of +88.9%.

## Competitive Advantages
- **Pricing Transparency**: Guarantees "Google Rates" (live mid-market exchange rates) with zero hidden fees — a strong differentiator against traditional banks and many fintech competitors.
- **Security-First Approach**: 256-bit encryption, proactive fraud detection, funds held with regulated financial institutions.
- **Niche Focus**: Deeply specialized in the NRI segment, offering a full financial OS (send, pay, invest) rather than just a single transfer service.
- **Scale & Trust**: $2B+ transferred and 1M+ users provides a strong network effect and credibility.

## Strategic Focus
- **Geographic Expansion**: Actively expanding into new countries (4 more planned this year) and securing regulatory licenses (e.g., DFSA in Dubai).
- **Product Expansion**: Moving beyond transfers into savings (up to 9% interest), investments, and business banking.
- **Talent Acquisition**: Aggressively hiring across engineering, product, compliance, and growth roles to support scaling.

## Why Work Here
- **High-Growth Environment**: The company is in a rapid growth phase (200 employees, 7% monthly headcount growth, expanding to new countries). This offers significant career acceleration and ownership opportunities.
- **Mission-Driven**: Work on a product that directly helps the global Indian diaspora — a large, underserved, and emotionally resonant market.
- **Modern Tech Stack**: Uses a sophisticated stack including Python, Java, Spring Boot, Google Cloud Platform, Snowflake, Databricks, Apache Spark, Flink, Airflow, Terraform, dbt, and Looker. Strong emphasis on data engineering and platform engineering.
- **Work Policy**: Hybrid/In-Office model. London HQ, with offices in Bangalore (Bengaluru) and Dubai. BuiltIn indicates a mix of in-office and remote roles.
- **Culture**: Described as building "for the dreamers, the doers, the ones who see the world as their canvas." Focus on transparency, security, and customer obsession.
- **Active Open Roles (as of mid-2026)**: Staff Engineer, Engineering Manager, Senior Software Engineer (Backend), Senior Data Platform Engineer, Senior Product Analytics, Head of Growth, Treasury Operations Lead, Group Chief Compliance Officer, Personal Banking Manager, and more.

## Sources
1. [aspora.com](https://www.aspora.com/)
2. [aspora.com/about-us](https://www.aspora.com/about-us)
3. [LinkedIn](https://uk.linkedin.com/company/get-aspora)
4. [Built In](https://builtin.com/company/aspora)
5. [Jobs.ashbyhq.com](https://jobs.ashbyhq.com/Aspora)

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