---
title: 'Personal Shopper at Farfetch'
canonical: 'https://feeny.ai/job/personal-shopper-farfetch-london-rg88y87jashp'
type: 'job'
last_seen: '2026-10-17'
---

# Personal Shopper at Farfetch

- **Company:** Farfetch
- **Location:** London, United Kingdom
- **Work type:** onsite
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/farfetch/a69fc91c-6f01-4206-8250-f9b0d1e7c12c

## Job description

Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.

Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.

## THE ROLE

We are seeking an experienced, dynamic professional Personal Shopper to join our team. The ideal candidate will have a passion for luxury fashion, an exceptional eye for style, and a proven track record of delivering personalised shopping experiences that exceed client expectations and drive profitable revenue. The Personal Shopper will be responsible for building, maintaining and growing strong client relationships, providing expert style advice, and driving sales through active engagement with “walk-in” customers, their existing client base and assigned clients across all sales channels including physical and digital delivering a humanised, elevated and differentiated experience.

Based at the Browns Boutique in Mayfair, the Personal Shopper will deliver a robust end to end customer journey across key customer segments including walk-in customers, independent stylists, and high value local and international clients. A strong, current personal client book is expected to transition into Browns with the successful candidate.

## WHAT YOU'LL DO

- You will work collaboratively with the Client Development Manager, Business Development Lead, and other key stakeholders across the business  to drive impressive client engagement and sales performance.
- You will build and maintain a loyal high value client base through excellent intuitive service, pro-active communication, and strategic outreach delivering strong results across client acquisition, retention and growth, increasing high margin, You will proficiently use and maximise all tools, systems and platforms available to deliver a compelling and consistent service proposition to all clients, including D365, Salesforce, Storm, Power BI, Lookr, Excel etc.
- You will identify growth opportunities via client, territory and / or product category, using your initiative to propose ideas to improve client acquisition, retention and growth.
- You will acquire new clients via boutique and [bf.com](http://bf.com) traffic, Social Media and working with the Business Development lead..
- You will be focused on developing and growing your client base via Personal Shopping Appointments (IRL & Virtual), live shopping and ongoing engagement and outreach.
- You will position yourself as an ambassador for Browns, attending and hosting events and activations to establish and grow strong relationships with your clients.
- You will assume full responsibility for your clients E2E experience from client outreach / onboarding through selling and order fulfilment including returns and customer care.
- Assist in organising and hosting exclusive client events, trunk shows, and private shopping appointments, also generating and  featuring in Browns content.
- Handle special requests and bespoke orders with attention to detail and a high level of customer service.

## WHO YOU ARE

- You have a proven track record in luxury fashion with impressive sales performance.
- You have an excellent track record in delivering and exceeding objectives.
- You are results focused, and self motivated, taking ownership of your performance and potential with ability to understand base commercial data and information.
- Proactive, self-motivated, and professional able to work independently and autonomously as well as part of a team.
- Exceptional interpersonal and communication skills.
- You are a capable and confident communicator and host, comfortable with 1:1 outreach, public speaking and event participation.
- You are able to engage with people across multiple geographies, cultures, and industries building and maintaining long-term client relationships.
- You demonstrate a passionate approach to client experience, engaging with customers both remotely and face-to-face.
- You have, and continue to build a strong knowledge of luxury fashion brands, designers, and trends.
- You are passionate about product and proactive in communicating key trends, newness etc. to clients.
- Proactive, self-motivated, and able to work independently as well as part of a team.
- Excellent organisational skills and attention to detail.
- Proficient in using retail management software and client relationship management (CRM) systems.
- You are analytical with a keen eye for detail with an ability to multitask across selling, customer experience, operations, logistics and customer care etc.
- You have a continuous improvement mindset, focused on efficiency, detail
- Flexibility to work weekends, holidays, and during peak shopping periods

## EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER

- EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
- SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

## About Farfetch

## Company Overview
- **One-liner**: Farfetch is the leading global marketplace for luxury fashion, connecting creators, curators, and consumers across 190+ countries.
- **Entity Type**: Public (OTC: FTCHQ) – though some sources classify it as privately held after a potential acquisition; market cap as of Feb 2024 was ~$8.6M.
- **Headquarters**: London, United Kingdom
- **Founded**: 2007
- **Founders**: José Neves

## Core Business
- **Primary industry**: Luxury retail / e-commerce marketplace
- **Target customers**: B2C – individual luxury shoppers; also B2B services for boutiques and brands
- **Mission**: “To be the global platform for luxury fashion, connecting creators, curators and consumers.”

## Products & Services
- **[Farfetch Marketplace]**: E-commerce platform offering over 100,000 styles from 1,400+ brands, boutiques, and department stores. Type: SaaS-enabled marketplace.
- **[Browns Fashion]**: Owned multi-brand luxury retailer (acquired by Farfetch). Type: Physical & online retail.
- **[Farfetch Platform Solutions]**: White-label e-commerce and logistics services for luxury brands.

## Market Standing
- **Valuation/Market Cap**: Market cap ~$8.6M as of Feb 2024 (public OTC) – conflicting reports; total funding raised $2.5B.
- **Key Metric**: Annual revenue $2.3B (latest fiscal year).
- **Notable Investors/Partners**: Condé Nast (lead Series C), Vitruvian Partners (lead Series D), TriplePoint Capital (debt financing).
- **Growth Signals**: Headcount declined 6.6% YoY to 2,074 employees, but active job postings surged 210% year-over-year (59 openings as of mid-2026). Recent hire of Manny Suero as VP, Private Client Americas signals focus on high-value clients.

## Competitive Advantages
- **Global reach**: Customers in 190+ countries, sellers in 50+ countries.
- **Curated selection**: Access to both established luxury houses and emerging designers.
- **Logistics & technology**: Express delivery, free returns, and proprietary platform solutions for brands.

## Strategic Focus
- Deepening relationships with top-tier luxury clients (e.g., new VP Private Client Americas).
- Expanding creative & studio production capabilities (hiring in the Netherlands).
- Strengthening omnichannel presence through Browns and marketplace partnerships.

## Why Work Here
- **Culture**: Hybrid-first work model (95% of jobs listed as hybrid). Offices in London, Porto, Lisbon, New York, Shanghai, São Paulo, and more.
- **Employee rating**: 3.4/5 on employer review sites; work-life balance rated 3.9, career opportunities 3.0.
- **Engineering & product**: Strong technical teams (13% of workforce in technical roles). Emphasis on behavioural interviewing.
- **Perks**: Not publicly detailed, but fast-paced luxury tech environment.

## Sources
1. [jobs.lever.co/farfetch](https://jobs.lever.co/farfetch)
2. [aboutfarfetch.com](https://aboutfarfetch.com/careers/hiring/)
3. [linkedin.com/company/farfetch.com](https://linkedin.com/company/farfetch.com)
4. [tryremotely.com/company/farfetch](https://tryremotely.com/company/farfetch)
5. [farfetch.com](https://www.farfetch.com)

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