---
title: 'Phamily Care Coordinator (North Carolina Nephrology) at Phamily Staffing - External Care Manager Roles'
canonical: 'https://feeny.ai/job/phamily-care-coordinator-north-carolina-nephrology-phamily-staffing-external-gh2r6bnz6sjv'
type: 'job'
last_seen: '2026-09-15'
---

# Phamily Care Coordinator (North Carolina Nephrology) at Phamily Staffing - External Care Manager Roles

- **Company:** Phamily Staffing - External Care Manager Roles
- **Location:** Wilson, NC
- **Posted:** 2025-04-22
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/phamily/jobs/4644166008

## Job description

## About Us

Phamily is assisting North Carolina Nephrology in hiring a Phamily Care Coordinator to support nephrologists and advanced practitioners in managing chronic care patients. This role involves using the Phamily Chronic Care Management platform to improve patient care, prevent unnecessary hospitalizations, and enhance communication between patients and their care teams.

Summary of Duties

The Phamily Care Coordinator is responsible for providing care management services to patients enrolled in Chronic Care Management (CCM) programs. These patients often have chronic conditions such as chronic kidney disease, diabetes, hypertension, and other renal-related diagnoses. Working in collaboration with patients, clinic providers, and community resources, the Care Coordinator plays a key role in enhancing patient self-management, engagement, and shared decision-making.

Primary Responsibilities

- Manage initial enrollment and ongoing registration of CCM patients.
- Validate CCM patient enrollment per current NCN guidelines.
- Ensure PHI consent is completed prior to any health-related communication.
- Aim for a minimum of 20 minutes of Phamily/telephonic communication per patient each month.
- Comply with CCM documentation requirements by reinforcing care plans and documenting interactions in both Phamily and the EHR.
- Monitor patient adherence to care plans, track progress, evaluate effectiveness, and recommend adjustments as needed.
- Facilitate patient and caregiver engagement by offering appropriate levels of care coordination based on individual needs.
- Support patient access to appropriate clinical staff and providers.
- Coordinate transitions from inpatient to outpatient care to reduce hospital readmission risk.
- Collaborate with clinical staff and in-office providers to manage day-to-day Phamily messages, including symptom control, medication questions, and patient education.
- Educate patients and caregivers about relevant community resources.
- Assist in identifying high-risk patients with chronic conditions or special healthcare needs.
- Coordinate continuity of care across healthcare organizations and facilities.
- Encourage patient self-management and provide behavior modification support.
- Deliver health counseling, education, and coaching in collaboration with the NC Nephrology team.

## Experience

- 1–3 years of experience in a healthcare setting involving patients with complex chronic diseases (preferred).

## Skills & Qualifications

- Strong working knowledge of chronic kidney disease (CKD).
- Self-starter with a results-oriented mindset.
- Excellent organizational, communication, time management, and multitasking abilities.
- Strong interpersonal skills and the ability to engage with a wide variety of patients and teams.
- High-level customer service with a track record of positive patient and team feedback.
- Problem-solving abilities with a proactive approach.
- Proficiency in reading, writing, and verbal communication.
- Basic computer proficiency, including experience using Electronic Health Records (EHRs).

Work Environment

- In-person role based at the Wilson Office.
- Responsibilities, skills, and working conditions may evolve based on program needs.
- Monday–Friday schedule from 8:00 a.m. to 4:00 p.m.
- Compensation will be based on experience, with an anticipated starting salary range of $17–$19 per hour.
- Very competitive benefits package:
- Employer-paid Medical, Dental, Vision, and Long-Term Disability coverage.
- PTO + Paid Holidays
- 401(K)
- Option for a flexible spending account.

## About Phamily Staffing - External Care Manager Roles

## Company Overview
- **One-liner**: Phamily (from Jaan Health, Inc.) provides a white-labeled, full-service care management infrastructure that combines a dedicated clinical workforce with an AI-powered platform to help medical groups and health systems deliver proactive, profitable care at scale.
- **Entity Type**: Private (Jaan Health, Inc.)
- **Headquarters**: Not publicly available (remote‑first; clinical roles in multiple U.S. states such as Arizona, Florida, North Carolina)
- **Founded**: Approximately 2014 (based on “nearly a decade” of experience noted on the about page)
- **Founders**: Nabeel Kaukab (CEO), Toufique Harun (Co‑Founder & CPO), Eugene Krishnan (CFO)

## Core Business
- Primary industries: Healthcare IT / Population Health Management / Chronic Care Management (CCM, APCM)
- Target customers: Specialty medical groups, health systems, ACOs, and nephrology practices operating under fee‑for‑service or value‑based care models
- Mission/purpose: “Enable high‑quality healthcare for all patients, everywhere, all the time” – empowering physicians to move from reactive, episodic care to proactive, continuous care.

## Products & Services
- **Turnkey Care Management Staffing**: A white‑labeled, outsourced clinical workforce (APPs, RNs, LPNs, LMSWs, etc.) that acts as an extension of the client’s team. Staff follow the client’s clinical protocols and document directly in the client’s EHR.
- **Phamily AI‑Enabled Platform**: Drives 90%+ monthly patient engagement through simple text messaging, guides care managers through consistent workflows, and integrates with existing EHRs. Provides configurable protocols deployable at scale.
- **Care Transformation Programs**: End‑to‑end programs (CCM, APCM) that include enrollment, ongoing care management, and revenue cycle management. Clients can launch in as little as 4 hours and see profitability within 90 days.

## Market Standing
- **Valuation / Funding**: Not disclosed (no public funding rounds found)
- **Key Metrics**: Reports $2.5M net operating income per 10,000 patients, 83 NPS, 90%+ monthly patient engagement, 40% reduction in readmissions, and $1,885 reduction in total cost of care per patient per year.
- **Notable Investors / Partners**: Not listed; company appears self‑funded or backed by its leadership team.
- **Growth Signals**: Open roles for Care Managers in multiple states (Arizona, Florida, North Carolina); expanding its turnkey staffing model to more specialty groups; claims 100s of implementations and “no commitment, cancel any time” pricing.

## Competitive Advantages
- **Proven ROI**: Claims profitability in 90 days and measurable cost reductions that make care transformation self‑funding.
- **AI‑Driven Engagement**: 90%+ monthly patient engagement rate – far above industry averages for traditional CCM.
- **Full‑Service, Not Just Software**: Provides both the technology and the clinical workforce, acting as a true extension of the client’s team.
- **Speed of Launch**: Can enroll a first cohort of 10,000 patients in 90 days and have the program running with only 4 hours of client time.

## Strategic Focus
- Expand into more specialty networks (e.g., nephrology, cardiology) and value‑based care arrangements.
- Scale the turnkey workforce model to reduce clients’ labor costs and administrative burden.
- Continue to refine AI capabilities to further improve clinical outcomes and operational efficiency.
- Leverage government programs (Medicare APCM, CCM) to fund long‑term population health infrastructure.

## Why Work Here
- **Mission‑Driven**: Opportunities to directly improve patient outcomes and work on closing care gaps for vulnerable populations.
- **Remote‑Flexible**: Clinical roles are located near patients, but the company appears to support remote/hybrid work for operations and leadership.
- **Growth Trajectory**: Rapidly expanding staffing needs across the U.S. – many new Care Manager positions posted.
- **Culture**: Emphasizes physician compensation, proactive care, and patient empowerment. Team includes experienced clinicians, data scientists, and product leaders.
- **Tech‑Enabled**: Care managers use an AI‑powered platform that automates documentation and drives engagement, reducing manual paperwork.

## Sources
1. [Phamily Website – Company Overview](https://phamily.com/)
2. [Phamily About Page – Team & Mission](https://phamily.com/about/)
3. [Phamily Solution – Turnkey Staffing](https://phamily.com/solution/)
4. [Phamily Careers on Greenhouse](http://job-boards.greenhouse.io/phamily?gh_src=862902ed8us)
5. [Workable – Jaan Health Current Openings](https://apply.workable.com/jaan-health-inc/?lng=en)

## Other roles at Phamily Staffing - External Care Manager Roles

- [CMA - Chronic Care Navigator](https://feeny.ai/job/cma-chronic-care-navigator-phamily-staffing-external-care-manager-roles-as6sywysha17) — Paradise Valley, AZ
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- [CMA- Chronic Care Navigator](https://feeny.ai/job/cma-chronic-care-navigator-phamily-staffing-external-care-manager-roles-goodyear-c9vgqtpjkmn7) — Goodyear, AZ