---
title: 'Pharmacy Assistant – Operations & Digital Experience at Mednow'
canonical: 'https://feeny.ai/job/pharmacy-assistant-operations-digital-experience-mednow-etobicoke-etmaypk1fb8q'
type: 'job'
last_seen: '2026-09-08'
---

# Pharmacy Assistant – Operations & Digital Experience at Mednow

- **Company:** Mednow
- **Location:** Etobicoke, Canada
- **Compensation:** $18–$22/hr
- **Work type:** onsite
- **Posted:** 2026-02-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/mednow/b0f7b788-18a5-4bde-8bcc-c02bdeffbd28

## Job description

At Mednow, the Pharmacy Assistant is the heart of our operation. While we use world-class technology, it’s our people who ensure that the right medication reaches the right patient at the right time. We are looking for an operationally-driven, tech-savvy individual who wants to do more than just count pills.

If you are looking for a role where you can grow your career, master modern digital platforms, and be at the forefront of the mail-order pharmacy revolution, this is it. You won't just be working in a pharmacy; you’ll be helping run a high-growth health-tech operation.

## What You'll Do

- The Logistics Hub: You will manage the flow of prescriptions through our digital pipeline—using technologies Kroll, our in house app, Shopify for order management and UberDirect and other shipping partners to coordinate last-mile delivery.
- Patient Experience: As our most patient-facing group, you’ll provide top-tier support via our app, phone/GoToConnect, Slack, and email, ensuring every patient feels cared for in a digital-first environment.
- Production Excellence: Help manage our PACMED automated strip packaging for compliance patients—ensuring precision in every strip.
- Platform Mastery: Navigate our app, Kroll Paperless, Google Workspace, and specialized prescribing platforms (PrescribeIT) to keep workflows moving at light speed.
- Operational Growth: Assist with B2B programs and special projects alongside our clinic partners and house-call doctor services.

## What You Bring

- Tech-Native Mindset: You don’t just use apps; you understand them. Experience with Kroll paperless, Shopify, Slack, or digital delivery platforms is a massive advantage.
- High-Speed Execution: You thrive in fast-paced environments and can switch gears between patient calls, data entry, and logistics coordination without breaking a sweat.
- Exceptional Soft Skills: You are a clear, empathetic communicator who understands that even in a digital pharmacy, the human touch is what builds trust.
- Ambition: You want to learn. We provide exposure to autonomous workflows and B2B health programs that you won’t find in a traditional retail setting.
- Kroll Experience: Proficiency in Kroll (ideally paperless) and adjudication is preferred.

This isn't your average "back-of-the-store" assistant job. This is a front-row seat to the future of Canadian healthcare. If you’re ready to grow your skills in a tech-driven environment where your contributions are visible and valued, we want to meet you.

PLEASE NO AI IN THE APPLICATION QUESTIONS, IT WILL BE SCREENED

## About Mednow

## Company Overview
- **One-liner**: Mednow is a Canadian digital-first pharmacy platform that offers prescription delivery, virtual pharmacist consultations, and healthcare products through a full-service online pharmacy.
- **Entity Type**: Public (Ticker: MNOW, IPO 2021)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: Year not publicly specified; IPO in 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Online Pharmacy / Digital Healthcare
- **Target customers**: B2C (individuals managing chronic conditions, seniors, general public) and B2B (employers, insurance partners, platform partners, brokers, consultants, doctors)
- **Mission or purpose statement**: Disrupting the $47B Canadian pharmacy market with a digital-first approach, transforming the pharmacy's role in total patient care by providing fast, free prescription delivery and easy access to expert pharmacists and health services.

## Products & Services
- **Full-Service Online Pharmacy**: Prescription medication delivery, over-the-counter medications, supplements, and medical supplies. Free delivery within 2-5 business days. Dispensing fee of $10.99.
- **PillSmart®**: A compliance packaging service that organizes all daily medications (inhalers, creams, injectables) into a single daily dose pack at no extra cost.
- **Virtual Care & Minor Ailments**: Access to pharmacists who can prescribe for 13 common ailments (e.g., UTI) and connect patients with Mednow Virtual Care clinicians for other health needs.
- **Clinical Support & Diabetes Management**: Expert pharmacist consultations for managing chronic conditions like diabetes.
- **B2B Partnerships**: Integration with employers, insurance providers (bills Blue Cross, Manulife, Sunlife, Green Shield, NIHB, Veterans Affairs, and provincial plans in BC and Ontario), doctor services for house calls, and other platform partners.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (publicly traded, but current market cap not specified in search results)
- **Key Metric**: Annual Revenue of $16.6M (from LinkedIn); Total Funding not disclosed (IPO in 2021)
- **Notable Investors/Partners**: Partners include Integracare Inc. (private home healthcare), major private insurers (Blue Cross, Manulife, Sunlife, ClaimSecure, Green Shield, NIHB, Veterans Affairs), and provincial health plans (BC PharmaCare, OHIP).
- **Growth Signals**: 86% of employees rate it a great place to work (vs. 62% typical company). Recently partnered with Integracare to support seniors aging at home. Workforce distributed across Canada and Philippines, though headcount decreased 9.7% YoY to 14 employees.

## Competitive Advantages
- **Digital-First Model**: Full-service online pharmacy that eliminates the need to visit a physical store, offering free delivery and lower dispensing fees ($10.99 vs. typical retail).
- **PillSmart® Compliance Packaging**: A unique, no-cost service that simplifies medication management for patients with multiple prescriptions, reducing missed doses and dangerous interactions.
- **Integrated Care Ecosystem**: Partnerships with doctor house-call services and home healthcare providers (Integracare) create a seamless, patient-centric platform that goes beyond just dispensing medication.
- **Insurance Integration**: Direct billing to all major private insurers and select provincial plans, removing administrative friction for patients.

## Strategic Focus
- **Seniors & Home Care**: The recent partnership with Integracare signals a strategic push into the growing senior home-care market, addressing medication management challenges for aging populations.
- **B2B Expansion**: Actively pursuing partnerships with employers, brokers, and platform partners to embed its pharmacy services into broader health benefits ecosystems.
- **Tech-Enabled Operations**: Emphasis on workflow innovation, digital tools (Kroll Paperless, PrescribeIT, Shopify, UberDirect), and project-based improvements to scale efficiently.
- **Geographic Reach**: Serving all Canadian provinces and territories (with two licensed entities: Mednow Digital Pharmacy (BC) Inc. and Mednow Digital Pharmacy (ON) Inc.), with a presence also in the United States.

## Why Work Here
- **Culture & Recognition**: Certified as a Great Place to Work® in Canada, with 86% of employees rating it positively. Described as a "tech-native" environment where project work and process improvement are part of the daily rhythm.
- **Work Environment**: Hybrid/remote-friendly with a Toronto hub. The role described (Pharmacist) is based in Toronto, but the workforce is distributed across Canada and the Philippines. The company uses Slack, Google Workspace, and modern digital tools extensively.
- **Role Impact**: Pharmacists are not just dispensing—they are involved in workflow innovation, B2B integration projects, and clinical leadership in a high-volume, mail-order setting. The company emphasizes a "pharmacy of the future" that operates at the intersection of clinical excellence and logistical precision.
- **Compensation**: For the Pharmacist role, salary range is $100,000 - $120,000 per year (CAD). The company bills itself as a place for those who thrive in fast-paced, tech-forward environments and enjoy variety beyond the traditional bench role.
- **Engineering/Operations Culture**: Heavy use of tech stack (Kroll, PrescribeIT, Shopify, UberDirect, PACMED) and a focus on continuous improvement. The job description explicitly seeks candidates who are "tech-native" and comfortable with change.

## Sources
1. [mednow.ca](https://mednow.ca/)
2. [greatplacetowork.ca](https://www.greatplacetowork.ca/en/certified-company/z4870188000005725271)
3. [linkedin.com](https://linkedin.com/company/mednow-ca)
4. [jobs.lever.co](https://jobs.lever.co/mednow/fdeeec72-300f-4a99-8726-ae7420626902)
5. [cbinsights.com](https://www.cbinsights.com/company/mednow)

## Other roles at Mednow

- [Pharmacy Logistics & Customer Experience Associate](https://feeny.ai/job/pharmacy-logistics-customer-experience-associate-mednow-etobicoke-rntwkttkf78r) — Etobicoke, Canada
- [Pharmacist (Full-Time or Part-Time) – Tech-Enabled & Innovation-Driven](https://feeny.ai/job/pharmacist-full-time-or-part-time-tech-enabled-innovation-driven-mednow-83c25cyzqy4p) — Etobicoke, Canada