---
title: 'Pharmacy Logistics & Customer Experience Associate at Mednow'
canonical: 'https://feeny.ai/job/pharmacy-logistics-customer-experience-associate-mednow-etobicoke-rntwkttkf78r'
type: 'job'
last_seen: '2026-09-08'
---

# Pharmacy Logistics & Customer Experience Associate at Mednow

- **Company:** Mednow
- **Location:** Etobicoke, Canada
- **Compensation:** $18–$20/hr
- **Employment:** part-time
- **Work type:** onsite
- **Posted:** 2026-07-13
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/mednow/ee4de9e6-aea3-471c-9cb1-9be6017e6703

## Job description

At Mednow, getting the right medication to the right patient at the right time comes down to logistics done well. We're a fast-growing mail-order pharmacy, and this role sits at the point where our operation meets the patient's door — coordinating every shipment out and being a friendly, reliable voice on the other end of the phone. We're looking for someone organized and dependable who's as comfortable packing and dispatching a day's deliveries as they are calling a patient to follow up. It's a hands-on role with a real customer-service heart, in a modern, tech-driven pharmacy where your work is visible and valued.

## What You Bring

Must-haves

- Organized and reliable — you keep track of moving parts and things go out on time.

- Strong communicator — clear, warm, and confident on the phone; patients feel looked after.

- Comfortable with the hands-on side — on your feet during your shift, handling packages and shipping supplies (items are generally small and light).

- Detail-oriented — accuracy matters when it's someone's medication and their personal information.

- Eligible to work in Canada and able to pass a background check (this role handles medications and patient information).

Nice-to-haves

- Experience in pharmacy, healthcare, logistics, or e-commerce fulfillment.

- Familiarity with couriers, delivery platforms, or shipping/order tools (UberDirect, Shopify, Kroll).

- A second language is always an asset with our patient base.

This is a front-row seat in a growing health-tech pharmacy, where the logistics you run are the reason patients get their medications on time. If you're organized, dependable, and genuinely good with people, we'd like to meet you. PLEASE NO AI IN THE APPLICATION ANSWERS — RESPONSES WILL BE SCREENED.

## About Mednow

## Company Overview
- **One-liner**: Mednow is a Canadian digital-first pharmacy platform that offers prescription delivery, virtual pharmacist consultations, and healthcare products through a full-service online pharmacy.
- **Entity Type**: Public (Ticker: MNOW, IPO 2021)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: Year not publicly specified; IPO in 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Online Pharmacy / Digital Healthcare
- **Target customers**: B2C (individuals managing chronic conditions, seniors, general public) and B2B (employers, insurance partners, platform partners, brokers, consultants, doctors)
- **Mission or purpose statement**: Disrupting the $47B Canadian pharmacy market with a digital-first approach, transforming the pharmacy's role in total patient care by providing fast, free prescription delivery and easy access to expert pharmacists and health services.

## Products & Services
- **Full-Service Online Pharmacy**: Prescription medication delivery, over-the-counter medications, supplements, and medical supplies. Free delivery within 2-5 business days. Dispensing fee of $10.99.
- **PillSmart®**: A compliance packaging service that organizes all daily medications (inhalers, creams, injectables) into a single daily dose pack at no extra cost.
- **Virtual Care & Minor Ailments**: Access to pharmacists who can prescribe for 13 common ailments (e.g., UTI) and connect patients with Mednow Virtual Care clinicians for other health needs.
- **Clinical Support & Diabetes Management**: Expert pharmacist consultations for managing chronic conditions like diabetes.
- **B2B Partnerships**: Integration with employers, insurance providers (bills Blue Cross, Manulife, Sunlife, Green Shield, NIHB, Veterans Affairs, and provincial plans in BC and Ontario), doctor services for house calls, and other platform partners.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (publicly traded, but current market cap not specified in search results)
- **Key Metric**: Annual Revenue of $16.6M (from LinkedIn); Total Funding not disclosed (IPO in 2021)
- **Notable Investors/Partners**: Partners include Integracare Inc. (private home healthcare), major private insurers (Blue Cross, Manulife, Sunlife, ClaimSecure, Green Shield, NIHB, Veterans Affairs), and provincial health plans (BC PharmaCare, OHIP).
- **Growth Signals**: 86% of employees rate it a great place to work (vs. 62% typical company). Recently partnered with Integracare to support seniors aging at home. Workforce distributed across Canada and Philippines, though headcount decreased 9.7% YoY to 14 employees.

## Competitive Advantages
- **Digital-First Model**: Full-service online pharmacy that eliminates the need to visit a physical store, offering free delivery and lower dispensing fees ($10.99 vs. typical retail).
- **PillSmart® Compliance Packaging**: A unique, no-cost service that simplifies medication management for patients with multiple prescriptions, reducing missed doses and dangerous interactions.
- **Integrated Care Ecosystem**: Partnerships with doctor house-call services and home healthcare providers (Integracare) create a seamless, patient-centric platform that goes beyond just dispensing medication.
- **Insurance Integration**: Direct billing to all major private insurers and select provincial plans, removing administrative friction for patients.

## Strategic Focus
- **Seniors & Home Care**: The recent partnership with Integracare signals a strategic push into the growing senior home-care market, addressing medication management challenges for aging populations.
- **B2B Expansion**: Actively pursuing partnerships with employers, brokers, and platform partners to embed its pharmacy services into broader health benefits ecosystems.
- **Tech-Enabled Operations**: Emphasis on workflow innovation, digital tools (Kroll Paperless, PrescribeIT, Shopify, UberDirect), and project-based improvements to scale efficiently.
- **Geographic Reach**: Serving all Canadian provinces and territories (with two licensed entities: Mednow Digital Pharmacy (BC) Inc. and Mednow Digital Pharmacy (ON) Inc.), with a presence also in the United States.

## Why Work Here
- **Culture & Recognition**: Certified as a Great Place to Work® in Canada, with 86% of employees rating it positively. Described as a "tech-native" environment where project work and process improvement are part of the daily rhythm.
- **Work Environment**: Hybrid/remote-friendly with a Toronto hub. The role described (Pharmacist) is based in Toronto, but the workforce is distributed across Canada and the Philippines. The company uses Slack, Google Workspace, and modern digital tools extensively.
- **Role Impact**: Pharmacists are not just dispensing—they are involved in workflow innovation, B2B integration projects, and clinical leadership in a high-volume, mail-order setting. The company emphasizes a "pharmacy of the future" that operates at the intersection of clinical excellence and logistical precision.
- **Compensation**: For the Pharmacist role, salary range is $100,000 - $120,000 per year (CAD). The company bills itself as a place for those who thrive in fast-paced, tech-forward environments and enjoy variety beyond the traditional bench role.
- **Engineering/Operations Culture**: Heavy use of tech stack (Kroll, PrescribeIT, Shopify, UberDirect, PACMED) and a focus on continuous improvement. The job description explicitly seeks candidates who are "tech-native" and comfortable with change.

## Sources
1. [mednow.ca](https://mednow.ca/)
2. [greatplacetowork.ca](https://www.greatplacetowork.ca/en/certified-company/z4870188000005725271)
3. [linkedin.com](https://linkedin.com/company/mednow-ca)
4. [jobs.lever.co](https://jobs.lever.co/mednow/fdeeec72-300f-4a99-8726-ae7420626902)
5. [cbinsights.com](https://www.cbinsights.com/company/mednow)

## Other roles at Mednow

- [Pharmacist (Full-Time or Part-Time) – Tech-Enabled & Innovation-Driven](https://feeny.ai/job/pharmacist-full-time-or-part-time-tech-enabled-innovation-driven-mednow-83c25cyzqy4p) — Etobicoke, Canada
- [Pharmacy Assistant – Operations & Digital Experience](https://feeny.ai/job/pharmacy-assistant-operations-digital-experience-mednow-etobicoke-etmaypk1fb8q) — Etobicoke, Canada