---
title: 'Pharmacy Operations Specialist (PharmD) at Foundation Health'
canonical: 'https://feeny.ai/job/pharmacy-operations-specialist-pharmd-foundation-health-united-states-yf1mwr2b621t'
type: 'job'
last_seen: '2026-09-14'
---

# Pharmacy Operations Specialist (PharmD) at Foundation Health

- **Company:** Foundation Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/foundationhealthcareers/35d0e01a-060c-4dcc-809e-29a9eedc931e

## Job description

## About Foundation Health

Foundation Health is an AI operating system for pharmacy - built by a team who lived the problem firsthand, not one that came to healthcare from the outside. Every day, prior authorizations delay prescriptions, pharmacists lose hours to paperwork instead of patients, and prescriptions slip through the cracks between health systems. We believe thoughtfully applied AI can finally change that - deep, integrated infrastructure that streamlines how care is coordinated, purpose-built for the complexity of specialty pharmacy.

We're building toward a world where pharmacy teams spend their time on patients, not paperwork - where AI handles the routine so clinicians can focus on what only humans can do. Getting there takes the right people. We're looking for curious, ambitious folks who want to help solve healthcare's hardest problems - for our patients, our partners, and each other.

## The Role

As a Pharmacy Operations Specialist (PharmD), you will support health system customers through every stage of their journey with our AI-powered digital pharmacy platform - from kickoff and go-live through long-term adoption and growth. You'll bring deep pharmacy and pharmacy operations expertise throughout the implementation process, helping customers configure the platform to optimize their workflows and training their teams with confidence. Once customers are live, you'll shift into a customer success motion helping drive adoption and identifying opportunities to maximize value/ROI for our health system customers.

This role is ideal for a PharmD who has worked for a health system pharmacy in infusion strategy, operations, and/or services, home infusion, and/or ambulatory infusion. You'll combine clinical and operational credibility with a structured, consultative approach across the entire customer journey.

What you'll do: Implementation Support

- Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization
- Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan
- Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols
- Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live
- Participate in customer onsites, virtual meetings, and calls
- Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists
- Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap

Post-Go-Live Support

- Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership
- Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement
- Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals
- Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities
- Help identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teams
- Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap

Cross-Functional Collaboration & Process Improvement

- Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests
- Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks
- Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices
- Contribute to the development and maintenance of implementation and CS templates and internal resources

What we're looking for: Required:

- PharmD required
- 3–5+ years of experience working for a health system pharmacy in infusion strategy, operations and/or services; home infusion, and/or ambulatory infusion required
- Experience using Epic or Cerner EHRs
- Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy)
- Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support
- Strong project management and organizational skills - you keep things on track and follow through consistently
- Clear, professional communicator in writing and in meetings, able to translate pharmacy workflows into configuration decisions, training, and strategic conversations
- Proactive, ownership-oriented mindset - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are critical
- Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office)

Preferred:

- Experience with health system specialty and/or outpatient pharmacy workflows
- Experience at an early stage or growth stage healthcare technology company that supports health system customers
- Experience implementing healthcare SaaS, clinical informatics, or pharmacy systems (e.g., EHR, pharmacy dispensing, medication management)
- Familiarity with customer success methodologies, health scoring, or CRM tools (e.g., Salesforce, Gainsight)
- Familiarity with Atlassian products (Jira, Confluence) or Agile development processes

## About Foundation Health

## Company Overview
- **One-liner**: Foundation Health provides an AI-powered operating system for pharmacy and digital healthcare, automating workflows for prior authorization, refills, and patient communication.
- **Entity Type**: Private (Series A)
- **Headquarters**: Menlo Park, California, United States
- **Founded**: 2023
- **Founders**: Umar Afridi (CEO & Founder)

## Core Business
- **Primary industry**: Healthcare technology / Digital pharmacy / Prior authorization automation
- **Target customers**: Health systems, health plans/insurers, pharmaceutical manufacturers, consumer health companies (B2B, enterprise)
- **Mission / purpose**: “Delivering the future of digital healthcare” – modernizing healthcare by reducing administrative friction so clinicians can focus on patient care.

## Products & Services
- **PAIGE (AI Operating System for Pharmacy)**: An AI assistant that automates repetitive pharmacy tasks such as prior authorization, refill authorization, 340B compliance audits, and patient communication. Includes workflow orchestration, task tracking, and exception management.
- **Digital Front Door**: White-labeled patient-facing interface for managing specialty and retail prescriptions, auto-refills, prescription transfers, copay payments, and delivery tracking.
- **Prior Authorization Automation**: End-to-end automation including benefits investigation, eligibility checks, test claims, generation of draft responses to payer questions, and auto-generated appeal letters for denials.
- **Refill Authorization**: Accelerates refill workflows under Collaborative Practice Agreements with AI pre-screening and pharmacist oversight.
- **340B Optimization**: Automates compliance audits by integrating TPA and EHR data to maximize eligible capture and recapture revenue.
- **Financial Assistance**: Identifies eligible patients for manufacturer copay coupons, quick start programs, and patient assistance foundations, then automates enrollment workflows.
- **MSOT Queue Automation**: Integrates with EPIC MSOT queue to automate manual workflows and expedite specialty prescription routing.
- **Patient Communication (SMS & VoiceAI)**: Automated outreach for patient assessments, adherence, and delivery coordination, with responses routed back into pharmacy workflows.
- **Pharmacy API**: Developer-first API for integrating telehealth, pharmacy, and diagnostics, handling compliance, logistics, and provider networks.

## Market Standing
- **Valuation**: Not publicly available (last funding round was Series A)
- **Key Metric**: Total raised $26M (Series A of $20M raised approximately 8 months ago as of mid-2025)
- **Notable Investors/Partners**: Not publicly disclosed; the company emphasizes its team’s experience (built the first Pharmacy API and operated nationwide pharmacies, physician clinics, and diagnostic centers across the US and Europe)
- **Growth Signals**: Founded in 2023, raised $26M in Series A; serving over 100 brands, shipping 20M+ prescriptions, serving 2M+ patients; mentions partnerships with leading health systems (e.g., Intermountain Health)

## Competitive Advantages
- **AI‑first platform purpose‑built for pharmacy workflows** – reduces prior authorization time by 50%, increases refill authorization throughput 2× per FTE.
- **Compliance built‑in** – HIPAA compliant and SOC 2 Type 2 certified, reducing risk for enterprise customers.
- **Full‑stack healthcare experience** – team has built and operated digital pharmacies, telehealth, and diagnostic services for Fortune 500 companies, plus physical pharmacies and clinics in the US and Europe.
- **Developer‑friendly API** – first‑in‑kind Pharmacy API that allows partners to ship compliant healthcare experiences quickly.
- **White‑label digital front door** – preserves health system brand while centralizing prescription management for patients.

## Strategic Focus
- Expand the AI operating system to cover additional pharmacy and payer workflows (denials, appeals, adherence).
- Deepen integrations with major EHRs (EPIC) and pharmacy management systems.
- Grow partnerships with health systems, health plans, and pharmaceutical manufacturers to drive adoption of the platform.
- Continue scaling the Developer API to enable third‑party innovation in digital pharmacy.

## Why Work Here
- **Remote‑first culture** – “Work from anywhere and thrive in a flexible, digital‑first environment.”
- **Generous PTO** and flexible working hours.
- **Comprehensive health, dental, and vision** coverage.
- **Employee stock option program** – invest in growth and share in the company’s success.
- **Meaningful impact** – directly reduce administrative burden for pharmacists and improve patient access to therapy.
- **Engineering culture** – the team built the first Pharmacy API; developers work on a compliance‑focused, API‑driven platform serving millions of patients.

## Sources
1. [foundationhealth.com](https://www.foundationhealth.com/)
2. [foundationhealth.com/about](https://www.foundationhealth.com/about)
3. [foundationhealth.com/careers](https://www.foundationhealth.com/careers)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/foundationhealthcareers)
5. [cbinsights.com](https://www.cbinsights.com/company/foundation-health)

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