---
title: 'Physical POS Operations Officer at iyzico'
canonical: 'https://feeny.ai/job/physical-pos-operations-officer-iyzico-istanbul-5a8af06mg0k1'
type: 'job'
last_seen: '2026-09-14'
---

# Physical POS Operations Officer at iyzico

- **Company:** iyzico
- **Location:** Istanbul, Turkey
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/iyzico/0c3b8afd-161e-47fc-9d45-b15de0fdb9df

## Job description

iyzico iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such a robust structure, iyzico is operating on the principle of democratizing financial services and making them accessible for everyone alongside the services it provides to businesses. Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.

## Key Responsibilities

- Manage end-to-end operational processes related to physical POS operations, ensuring compliance with SLA timelines
- Define POS banks and manage physical POS activation processes
- Investigate system errors and issues within physical POS operational processes and take the necessary actions to resolve them
- Identify system improvement opportunities within physical POS operational processes and collaborate with relevant teams
- Continuously review physical POS business processes under responsibility, identify inconsistencies with company policies, procedures, and instructions, and take necessary actions
- Track physical POS inventory and ensure records are kept up to date
- Respond to customer requests through written and verbal communication and take the necessary actions

## Qualifications

- Strong analytical skills with the ability to identify and resolve operational issues
- Knowledge of POS systems and banking processes
- Excellent communication and collaboration skills to work effectively with cross-functional teams
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Detail-oriented with a strong commitment to accuracy and quality

## What We Offer

- A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
- Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
- Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade.
- An iyzicoMate is assigned to help you with anything you may need on your onboarding
- A detailed orientation program designed for you to fully grasp the iyzico culture
- Meal & Internet Allowance
- Transportation Allowance
- A gift voucher to meet tech needs and ergonomic workspace at home
- Macbook (and monitor if needed)
- Employee support program: free psychological counseling, legal advice, financial advice etc.
- Access to a wide network of sports facilities
- Private health insurance
- 1 day birthday leave

Başvurunuzu göndererek, belgede ve eklerinde yer alan tüm bilgilerin, ayrıca hakkınızda diğer kaynaklardan elde edilecek bilgilerin (örneğin referans olarak gösterdiğiniz kişilerin vereceği bilgiler) iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (kısaca “iyzico”) tarafından elde edilmesine, detaylı incelemeler yapılmasına, başvuruların sonuçlandırılması ve başvuru süreçlerinin iyileştirilmesi amaçlarıyla kullanılmasına, bu amaçlarla uyumlu makul bir süre boyunca saklanmasına ve iyzico çalışanları, danışmanları ve dış hizmet sağlayıcılarına aktarılmasına, ayrıca iş arayışınızla ilgilenebilecek diğer işverenlerin de aralarında bulunduğu 3. kişi ve kurumlarla paylaşılmasına rıza göstermektesiniz. Yasal düzenlemelerde kişisel verileri işlenen ilgili kişilere sağlanan haklardan kişisel veri işleme süreçleri, veri işlemenin amaçları, verilerin aktarıldığı kişiler hakkında bilgi talep etme; verilerin düzeltilmesini, silinmesini ve yok edilmesini talep etme; kullanılan hakların üçüncü kişilere de bildirilmesini isteme; otomatik sistemlerle yapılan işlemeler sonucu ortaya çıkan olumsuz sonuçlara itiraz etme ve işleme sebebiyle uğranan zararların tazminini talep etme hakları sikayet@iyzico.com adresine e-posta gönderilerek, veya +90 216 599 01 00 numaralı telefonla iyzico’ya ulaşılarak kullanılabilir.

## About iyzico

## Company Overview
- **One-liner**: iyzico is a leading Turkish fintech company that simplifies online payment processes for merchants and consumers through innovative, AI-powered payment solutions and buyer protection.
- **Entity Type**: Private (subsidiary of PayU, part of Prosus Group)
- **Headquarters**: Istanbul, Turkey (Altunizade Mah. İnci Çıkmazı Sokak No:3, Üsküdar)
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Fintech / Payment Services / E-commerce
- **Target customers**: B2B (merchants of all sizes) and B2C (consumers, including unbanked individuals)
- **Mission**: To democratize financial services for merchants engaged in e-commerce and make them accessible for everyone, simplifying complex payment processes with a simple and secure platform.

## Products & Services
- **Virtual POS & AI-based Payment Technologies**: Core platform enabling merchants to accept online payments securely.
- **iyzico Protected Shopping**: A buyer protection program that gives consumers 24/7 live support, easy cancellation/refund processes, and peace of mind when shopping online.
- **Pay with iyzico**: A blended payment solution that allows consumers (including those without banking services) to pay online using account balance, stored cards, or wire transfer/EFT, all under the Protected Shopping umbrella.
- **kolai**: An AI-powered shopping assistant that helps consumers discover personalized products, campaigns, and gifts.
- **iyzico Mobile Application**: Enables users to manage transactions and shopping on a single screen, with 24/7 live chat and phone support.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by PayU in 2019 for USD 165 million; current valuation not publicly available)
- **Key Metric**: Annual Revenue of USD 300 million (estimated) and Total Funding of USD 27 million prior to acquisition.
- **Notable Investors/Partners**: Pachicle Invest, 212, International Finance Corporation, VEF, Amadeus Capital Partners; parent company PayU (Prosus Group).
- **Growth Signals**: Serves over 185,000 merchants; processes more than 1 million daily transactions; 93% customer satisfaction; acquired Paynet in 2025 for USD 87 million; workforce of 385 employees (+25.3% YoY); expanding internationally with offices in 7 countries (Turkey, Germany, Thailand, Estonia, Australia, Lithuania, India).

## Competitive Advantages
- **Buyer Protection Program**: Unique offering that addresses consumer trust issues in online shopping, backed by 24/7 live support and easy refunds.
- **Blended Payment Solution**: Enables unbanked consumers to participate in e-commerce, widening the addressable market.
- **AI Integration**: kolai assistant and AI-driven payment technologies differentiate the user experience.
- **Strong Parent Backing**: Part of PayU and Prosus, providing financial stability, global reach, and resources for growth.
- **Local Market Leadership**: One of the top fintech players in Turkey, with a clear vision to become one of the top five financial institutions in the country.

## Strategic Focus
- **Growth via Acquisition**: Integrating Paynet to expand merchant base and capabilities.
- **Democratization of Financial Services**: Continuing to develop accessible payment solutions for all segments, including the unbanked.
- **Technology Innovation**: Leveraging AI (kolai) and expanding digital payment infrastructure.
- **Market Expansion**: Increasing presence in international markets while strengthening leadership in Turkey.

## Why Work Here
- **Flexible Work Model**: "iyzico Homequarters" allows employees to work from the office or from home (hybrid).
- **Culture**: Emphasis on collaboration, innovation, and fun; team-oriented environment.
- **Engineering & Tech Focus**: Large technical team (131 employees, 28% of workforce) with roles in data science, infrastructure, and software engineering.
- **Growth Opportunities**: Rapidly growing company (+25% headcount YoY) with recent acquisitions and clear expansion plans.
- **Location**: Based in Istanbul with a modern office in Üsküdar; opportunity to work in a dynamic fintech hub.
- **AI in Hiring**: The company uses AI tools to support recruitment, but final decisions are made by humans.

## Sources
1. [iyzico Career Page](https://www.iyzico.com/en/about-us/career)
2. [iyzico About Us](https://www.iyzico.com/en/about-us/who-we-are)
3. [iyzico LinkedIn](https://linkedin.com/company/iyzi-payments)
4. [iyzico Website](https://www.iyzico.com/en/)
5. [iyzico Jobs on Lever](https://jobs.lever.co/iyzico)

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