---
title: 'Platform Engineer at incident.io'
canonical: 'https://feeny.ai/job/platform-engineer-incident-io-london-h9gq9q4mfx5m'
type: 'job'
last_seen: '2026-10-14'
---

# Platform Engineer at incident.io

- **Company:** incident.io
- **Location:** London, United Kingdom
- **Compensation:** £110k–£200k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-15
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/incident/26af5e13-edee-41c3-9019-f886f404cd59

## Job description

A little about us [incident.io](http://incident.io) is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

## The role in one line

Being a Platform Engineer at incident means being the detective every other engineer wishes they could clone, tracing a mystery from a flaky load balancer to a bad Terraform diff, turning "why is this broken" into "here's exactly why, and here's how we stop it happening again." What that looks like day to day As a Platform Engineer at incident, you own everything that isn't the product itself: infrastructure, CI/CD pipelines, databases, and the systems that let our product engineers ship fast without thinking twice about what's underneath them. It's a genuinely varied role. One day you're tracing a scaling issue through a database, the next you're rethinking a Terraform module, the next you're pairing with a product engineer to unblock something that's been quietly slowing them down. Right now, scaling is front and centre. We've got more product engineers building more of the product than ever, and more customers putting real load on it, so the work you do directly shapes whether that growth feels smooth or painful. You'll work closest with our product engineers, day in and day out. You're part of a small, three-person platform team, which means your fingerprints are on everything. There's no hiding in a big team here, and no waiting for someone else to pick things up. Like the rest of engineering, we lean on tools like Claude Code and Cursor to move faster, not as a gimmick, but because it genuinely changes what's possible day to day.

## Who you are

- You take real ownership. You don't wait to be told what to fix, you see the thing that's slowing everyone down and you go fix it.
- You build tooling like a product engineer would. You think about the person using it, not just whether it technically works.
- You're genuinely great at observability. You don't just set up dashboards because you're told to, you want to actually see what's happening in the system, and you get restless when you can't.
- You've got a knack for unpicking confounding issues, the kind where the bug could be in the app, the database, the load balancer, or a Terraform file, and you're the person who enjoys following the thread until you find it.
- You care, properly, about making other engineers' lives better. The measure of a good day for you isn't just "it works," it's "that was annoying for people, and now it isn't."
- You keep half an eye on what's new in security, cloud, and developer experience, not because you have to, but because you'd be reading about it anyway.
- You're comfortable with high autonomy. Nobody's going to hand you a detailed spec, you're trusted to figure out what needs doing and just do it.

Supporting you We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

- Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
- Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
- First Friday of every month off. Yes, seriously.
- Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
- Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
- Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
- Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
- Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.

## About incident.io

## Company Overview
- **One-liner**: incident.io provides an all-in-one AI-powered incident management platform that helps fast-moving teams respond to outages, coordinate on-call, and keep customers informed.
- **Entity Type**: Private (Series B, raised $62M at ~$400M valuation)
- **Headquarters**: London, UK (with offices in San Francisco and New York)
- **Founded**: 2021
- **Founders**: Stephen Whitworth (CEO), Pete Hamilton (CTO), Chris Evans (CPO)

## Core Business
- **Primary industry**: Incident management / IT operations / DevOps
- **Target customers**: B2B, primarily mid-market to enterprise (organisations of 200+ users), including engineering, product, support, and increasingly security teams
- **Mission**: “Move fast when you break things” — empower teams to respond quickly, coordinate clearly, and get better each time something breaks

## Products & Services
- **Response**: End-to-end incident lifecycle management, deeply integrated with Slack and Microsoft Teams, with AI-powered workflows to accelerate resolution
- **On-call**: Modern on-call scheduling with noise reduction, designed for humans — competes directly with PagerDuty (used by 70% of customers)
- **Status Pages**: Automated, transparent status updates to keep customers informed during incidents
- **Investigations**: AI-driven root cause analysis that surfaces failing PRs and suggests fixes, often before the responder has opened their laptop
- **AI Copilot**: Summarises incident calls, queries monitoring tools like Datadog, and generates action items

## Market Standing
- **Valuation**: ~$400 million (Series B, April 2025) — [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)
- **Key Metric**: Total funding $96M; annual revenue not disclosed, but customer base tripled in the last 12 months
- **Notable Investors/Partners**: Insight Partners (Series B lead), Index Ventures, Point Nine Capital
- **Growth Signals**: 190 employees across London, SF, and NY; over 1,000 customers including Netflix, Airbnb, Block, Linear, Ramp, and Etsy; 250,000 incidents managed since founding; 75% of new customers are U.S.-based — [incident.io/careers](https://incident.io/careers), [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Competitive Advantages
- **All-in-one platform**: Combines on-call, response, status pages, and AI investigation — reducing tool fragmentation that plagues incident management
- **AI-first, pragmatically**: Uses AI where it genuinely adds value (investigation, summarisation, root cause analysis) rather than for hype — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Office-first culture**: High-bandwidth collaboration and pace, attracting talent who thrive in an in-person environment
- **PagerDuty Rescue Program**: Aggressive migration offering (white-glove migration, contract buyout) to capture market share — [incident.io](https://incident.io/)
- **Strong product-led growth**: Engineers love the product, driving organic adoption

## Strategic Focus
- Deepen AI capabilities for incident investigation and remediation (moving toward autonomous fixes)
- Expand into security incident response (already seeing adoption from security teams)
- Grow U.S. market presence through sales and marketing
- Continue to build out the platform to cover the full incident lifecycle

## Why Work Here
- **Culture**: High trust, high standards, fast execution. Values: *Make it magic*, *Find a way*, *Raise the pace*, *Trust by default*, *Win together* — [incident.io/careers](https://incident.io/careers)
- **Work environment**: Office-first in London (4–5 days/week expected, with occasional remote weeks); offices in SF and NY. Not a remote-first company — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Engineering culture**: 1–3 week projects, broad product surface area, written alignment (scopes, design docs, thorough commit messages), AI used where it genuinely helps
- **Growth**: Well-funded, fast-growing, strong market position — career-defining problems and a wildly talented team
- **Perks**: Not explicitly listed, but emphasis on sane work-life balance, autonomy, and working on a product customers genuinely love

## Sources
1. [incident.io/careers](https://incident.io/careers)
2. [incident.io](https://incident.io/)
3. [LinkedIn](https://www.linkedin.com/company/incident-io)
4. [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
5. [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Other roles at incident.io

- [GTM Talent Partner](https://feeny.ai/job/gtm-talent-partner-incident-io-london-sn8gmv7sgykb) — London, United Kingdom
- [Account Executive](https://feeny.ai/job/account-executive-incident-io-new-york-6tnwfsz7cr2y) — New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-incident-io-san-francisco-a762xtjkmeqy) — San Francisco, CA
- [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-incident-io-london-6kj1w1f72ezs) — London, United Kingdom
- [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-incident-io-london-kfc1bgjex9k3) — London, United Kingdom
- [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-incident-io-new-york-7277zz6mzvnc) — New York, NY
- [VP of Sales, EMEA](https://feeny.ai/job/vp-of-sales-emea-incident-io-london-2eghnw2eanwk) — London, United Kingdom
- [Entry-Level Business Development Representative (BDR) 2027 Cohort](https://feeny.ai/job/entry-level-business-development-representative-bdr-2027-cohort-incident-io-san-5evq0jcd4002) — San Francisco, CA
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-incident-io-london-s0ejpjwnhw7n) — London, United Kingdom
- [Commercial Customer Success Manager](https://feeny.ai/job/commercial-customer-success-manager-incident-io-london-dk5n2we14h6x) — London, United Kingdom