---
title: 'Platform Engineer (ServiceNow) at Thermal Works'
canonical: 'https://feeny.ai/job/platform-engineer-servicenow-thermal-works-united-states-pe1pvp2hy5kz'
type: 'job'
last_seen: '2026-10-15'
---

# Platform Engineer (ServiceNow) at Thermal Works

- **Company:** Thermal Works
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/li-thermal-works/jobs/4448448009

## Job description

Opportunity

ThermalWorks has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative company that’s on a journey to transform the world’s infrastructure.

We are seeking a Platform Engineer (ServiceNow) to join ThermalWorks,working directly with the AI and Data Analytics group. This role owns the administration and development of ThermalWorks core business systems, with ServiceNow as the primary platform and NetSuite and Arena PLM as supporting systems. You will be in a fast-paced environment, building and maintaining the applications, workflows, and integrations that groups across ThermalWorks, such as operations, service, and engineering, rely on every day. The Platform Engineer needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. You will work closely with service, operations, engineering, supply chain, and finance teams to turn business needs into reliable, scalable system solutions.

## Key Responsibilities

Include but are not limited to:

- ServiceNow Administration
- Own day-to-day administration of the ServiceNow platform, including users, groups, roles, ACLs, forms, workflows, notifications, and the service catalog
- Manage instance upgrades and family releases, including regression testing with the Automated Test Framework (ATF)
- Maintain CMDB and platform data integrity and enforce configuration standards and governance
- Coordinate with ServiceNow implementation partners on enhancements, upgrades, and escalations
- ServiceNow Development
- Build scoped applications, workflows, and automations using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies
- Extend ServiceNow modules (e.g., ITSM, Field Service, Customer Service) to fit ThermalWorks’ operational and service workflows
- Manage development through update sets or source control, with sub-production testing and controlled promotion to production
- Evaluate build-vs-buy options across custom development and ServiceNow Store applications
- Integrations & Supporting Systems (NetSuite, Arena)
- Design and maintain integrations between ServiceNow, NetSuite, and Arena PLM using IntegrationHub, REST APIs, and middleware
- Provide secondary administration and support for NetSuite and Arena, including users, roles, workflows, and saved searches
- Develop light customizations in NetSuite (SuiteScript, SuiteFlow) and Arena (API scripts) where needed
- Partner with the AI & Data Analytics team to connect business systems to the company data platform and maintain master data quality
- Process Improvement & Stakeholder Partnership
- Partner with service, operations, engineering, supply chain, and finance teams to translate requirements into configuration or code
- Serve as the escalation point for complex business system and integration issues
- Maintain solution designs, architecture diagrams, runbooks, and user training materials
- Support additional business systems and digital infrastructure initiatives as required by the business

Education and Experience

- Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related technical field, or equivalent professional experience
- 3–5+ years of hands-on ServiceNow administration and development experience
- Experience supporting or integrating ERP and PLM systems (NetSuite and Arena preferred), ideally in a manufacturing or hardware product environment
- Proven experience delivering system integrations and custom applications from requirements through production support
- Strong communication skills and ability to work with non-technical stakeholders across operations, service, engineering, and finance

Specific Skills / Abilities

- ServiceNow development in JavaScript/GlideScript, including Flow Designer and scoped applications
- Experience with IntegrationHub, REST/SOAP APIs, JSON, and MID Server
- Familiarity with ServiceNow upgrades, ATF, update sets, and instance governance
- Working knowledge of NetSuite (SuiteScript a plus) and Arena PLM or a comparable PLM system
- SQL and reporting experience (ServiceNow Performance Analytics a plus)
- ServiceNow Certified System Administrator (CSA) preferred; Certified Application Developer (CAD) a plus

Working at Endeavour

Innovate at Speed: Thrive in a fast-paced, entrepreneurial environment where your ideas actually matter. Own Your Work: Enjoy the flexibility and autonomy to execute and do your best work. Learn from the Best: Collaborate daily with top-tier, experienced industry experts. Elevate Your Craft: Be part of a respectful, continuous-learning culture driven by excellence. Make a Real Impact: Join a team of dedicated changemakers building solutions that benefit people and the planet.

## About ThermalWorks

ThermalWorks transforms data center cooling with ultra-efficient, modular systems that support dynamic AI workloads in any climate, with zero water consumption. Its multi-function chillers unify dry, trim, and full mechanical cooling into a single adaptive platform engineered to maximize tokens per watt.

## About Endeavour

Endeavour builds technology infrastructure for the benefit of all. As the AI revolution drives unprecedented demand for resources, Endeavour provides the integrated infrastructure required to support global innovation while restoring the local environments we serve.

Inspired by nature, we design infrastructure as a cohesive system where every element feeds another to create a cycle of regeneration. This vision is realized through the Endeavour Stack, a collection of next-generation technologies that solve critical challenges in data, energy, materials, and water. Together, our systems allow AI cloud providers to scale with speed and agility, bypassing the constraints of traditional infrastructure.

At Endeavour, we do things differently. As a purpose trust, we reinvest profits to solve global problems. We are a collection of changemakers driven by our connection to each other, our communities, and our planet. By bringing proven experts together to move fast and cut through complexity, we are building a new model for infrastructure that delivers lasting benefits to our customers and local communities.

Position Overview

Position: Platform Engineer (ServiceNow)

Full-Time or Part-Time: Full-Time

Reports to: IT Solutions Engineer

Location: Remote - US

Contact: recruiting@endeavourii.com

Learn More

## About Thermal Works

## Company Overview
- **One-liner**: ThermalWorks provides ultra-efficient, waterless cooling solutions designed for high-density AI and hyperscale data center workloads.
- **Entity Type**: Private (Stage undisclosed; available exclusively through Edged Infrastructure)
- **Headquarters**: Middletown, New York, United States
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Data center cooling / HVAC and Refrigeration Equipment Manufacturing
- **Target customers**: Hyperscalers, AI companies, and large data center operators (B2B, Enterprise)
- **Mission or purpose statement**: "Revolutionizing cooling with waterless efficiency" — delivering ultra-efficient, zero-water cooling that enables data centers to operate sustainably without compromising performance.

## Products & Services
- **Waterless Cooling System**: An end-to-end, modular cooling platform that uses zero water, supports densities up to 70 kW/rack with air cooling and 200 kW/rack with liquid cooling (with preparation for 600 kW/racks), and achieves a market-leading average PUE of 1.15. The system integrates hot aisle containment, multi-function chillers, and high delta-T flexibility to dramatically reduce energy costs.
- **Integrated Waste Heat Recovery**: Transforms 100% of IT waste heat into low-cost, high-grade heat, cutting carbon and providing a clean community resource.
- **Turnkey Design & Deployment**: Full design, engineering, and deployment services with digital twin modeling, CAD/CAM integration, and modular plug-and-play units that cut installation costs by 50%.
- **Global Service & Monitoring**: Real-time system monitoring and AI-based performance optimization backed by a worldwide service network.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Headcount of 38 employees (+220% YoY growth); gigawatt-scale manufacturing capacity available.
- **Notable Investors/Partners**: Available exclusively through Edged Infrastructure. Partnerships with global supply chain providers ensure on-time delivery worldwide.
- **Growth Signals**: Rapid headcount growth (220% YoY), 22 active job postings (+266.7% YoY increase), 13,750 LinkedIn followers (+153.7% yearly), and expanding presence in Europe (Spain office). The company is scaling to meet demand for AI-ready cooling infrastructure.

## Competitive Advantages
- **Zero-water, ultra-efficient cooling**: Eliminates the trade-off between water conservation and energy efficiency — achieves 1.15 PUE with zero water consumption, saving billions of gallons of water annually even in high ambient temperatures above 135°F.
- **AI-ready scalability**: Supports current and future rack densities (up to 600 kW/racks), making it future-proof for next-generation AI workloads.
- **Rapid deployment**: Modular, plug-and-play design cuts installation costs by 50% and enables the fastest deployment in the industry.
- **Integrated waste heat recovery**: Turns a cost center into a value stream, repurposing 100% of IT waste heat.

## Strategic Focus
- **Scaling manufacturing**: Gigawatt-scale manufacturing capacity is available now to meet hyperscale and AI demand.
- **Global expansion**: Building out service and project management teams in the U.S. and Europe (Spain).
- **Innovation pipeline**: Continuously developing AI-driven autonomous controls, direct-to-rack liquid cooling, and advanced compute capabilities exceeding 600 kW/rack.
- **Sustainability leadership**: Positioning waterless cooling as the no-compromise solution for a warming planet.

## Why Work Here
- **High-growth environment**: 220% YoY headcount growth with 22 open roles indicates a rapidly scaling company with career advancement opportunities.
- **Remote-friendly culture**: Most roles are listed as "Remote (with 75% travel)" or fully remote, offering flexibility. Some roles (e.g., in Spain) are on-site.
- **Cutting-edge technology**: Work on next-generation cooling solutions for the AI era, with exposure to advanced thermal engineering, liquid cooling, and AI-driven controls.
- **Mission-driven**: Contribute to sustainable infrastructure that eliminates water waste and reduces carbon footprint.
- **Global team**: Presence in the U.S. and Europe, with a collaborative, cross-functional culture.
- **Notable perks**: Not explicitly listed, but the company emphasizes innovation, problem-solving, and making a lasting impact on industries worldwide.

## Sources
1. [thermalworks.com](https://www.thermalworks.com/)
2. [thermalworks.com/about](https://www.thermalworks.com/about)
3. [LinkedIn - ThermalWorks](https://www.linkedin.com/company/thermalworks)
4. [Greenhouse Job Board](https://job-boards.greenhouse.io/li-thermal-works)
5. [thermalworks.com/careers](https://www.thermalworks.com/careers-page)

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