---
title: 'Platform Engineer - (Site Reliability Engineering) at Bitso'
canonical: 'https://feeny.ai/job/platform-engineer-site-reliability-engineering-bitso-latin-america-022f5aevf218'
type: 'job'
last_seen: '2026-09-07'
---

# Platform Engineer - (Site Reliability Engineering) at Bitso

- **Company:** Bitso
- **Location:** Latin America
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-09-07
- **Apply:** https://bitso.com/jobs/7781633003?gh_jid=7781633003

## Job description

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

## Your Purpose

At Bitso, reliability isn’t an afterthought — it’s a competitive advantage. As a Platform Engineer 2 focused on Incident Management, you’ll own the full incident lifecycle: from active response during live incidents, to driving postmortems, building automation, and eliminating the root causes that create toil in the first place. You’ll be the person who asks “how do we make sure this never happens again?” — and then actually builds it. If you thrive under pressure, love automation, and want to make a measurable dent in how a high-scale crypto platform operates, this role was designed for you.

Reports To

Incident Management Manager

## Who You Are

- Proven ability to operate confidently in high-pressure incident scenarios, including communicating clearly with senior stakeholders and leadership while a production issue is live
- Hands-on experience with Kubernetes — comfortable deploying, debugging, and navigating pod-level issues
- Solid understanding of CI/CD pipelines and modern DevOps practices
- Software development background in any language; ability to read, write, and debug code is essential (Python or Java experience is a plus)
- Strong automation mindset: you identify repetitive toil and your first instinct is to eliminate it, not absorb it
- Experience building or working with AI agents or LLM-based workflows is highly desirable
- Strong interpersonal and written communication skills
- Self-directed learner who doesn’t need a fully defined path to start contributing
- Fintech or crypto industry background is a plus — familiarity with the domain vocabulary accelerates onboarding and incident triage

## What You Will Do

- Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain comms cadence, and drive to resolution
- Build automation that drives the Sev1/Sev2 postmortem workflow — from scheduling and facilitation reminders to action-item assignment, ownership tracking, and due-date enforcement
- Leverage AI to identify patterns across incidents and propose systemic fixes: runbook improvements, alert tuning, platform hardening, and process changes
- Build and extend internal automation and tooling, including AI-assisted incident response workflows, to reduce manual toil and accelerate detection and resolution
- Contribute to and improve the observability ecosystem — dashboards, alert configurations, and early-warning signals across Bitso’s platform
- Participate in change and maintenance management processes, applying risk management to reduce deployment-related incidents
- Collaborate with engineering squads across the company to surface platform risks and drive preventive actions Keep incident tooling, runbooks, and severity criteria accurate, current, and useful for the broader engineering org

[Research](https://hbr.org/2022/07/apply-to-a-job-even-if-you-dont-meet-all-criteria) in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

#LI-Remote

## Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

- Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

- High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

- Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

- Self-Management: We look for individuals who can independently manage their work, career, and professional development.

## Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso Alpha app.
- Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
- To see our Privacy Policy please click [here](https://bitso.com/terms).

## About Bitso

## Company Overview
- **One-liner**: Bitso is Latin America’s leading digital financial services platform that enables individuals and businesses to invest, trade, save, and make borderless payments using cryptocurrency and traditional assets.
- **Entity Type**: Private (Series C+; $331.4M total funding)
- **Headquarters**: Mexico City, Mexico
- **Founded**: 2014
- **Founders**: Daniel Vogel, Pablo González, and Ben Peters

## Core Business
- Primary industry/industries: Financial Services, Cryptocurrency & Blockchain, Digital Assets, Fintech
- Target customers: B2C (retail investors and savers across Latin America) and B2B (businesses needing cross-border payments and treasury solutions)
- Mission or purpose statement: To make crypto truly useful by building a more inclusive, transparent, and accessible financial environment for people everywhere, reshaping how the world handles money.

## Products & Services
- **Bitso App (Retail)**: A mobile and web platform for individuals to buy, sell, hold, and earn yields on over 120 cryptocurrencies and access more than 5,000 global stocks and ETFs. Combines blockchain transparency with traditional market access.
- **Bitso Business (B2B)**: A suite for companies to move money faster and smarter across borders, enabling fast, easy, and affordable cross-border payments and settlements using crypto rails.
- **Bitso Alpha (Pro Trading)**: An advanced trading platform for professional traders, offering perpetual markets, advanced tools, and deeper liquidity.

## Market Standing
- **Valuation/Market Cap**: $2.5 billion (as of its 2021 Series C round; latest private valuation not publicly updated)
- **Key Metric**: Total Funding of $331.4M; Annual Revenue estimated at $100M (LinkedIn estimate); community of over 10 million customers
- **Notable Investors/Partners**: Investors include Tiger Global Management, Coatue Management, Paradigm, QED Investors, Kaszek Ventures, and Pantera Capital. Key partners include Circle (USDC), and it has acquired derivatives exchange Quedex.
- **Growth Signals**: 524 employees (+6.2% YoY); operates across 30 countries (including Brazil, Argentina, Colombia, United States, Spain); over 10 million customers; active hiring in engineering, product, and security roles across Latin America and Europe.

## Competitive Advantages
- **First-mover and regulatory moat**: Bitso was a pioneer in Latin American crypto and holds multiple international licenses, giving it a trusted, regulated position that newer entrants lack.
- **Localized product depth**: Deep integration with Latin American banking and payment systems (e.g., SPEI in Mexico, PIX in Brazil) makes crypto accessible to millions who were previously excluded from traditional finance.
- **Full-stack platform**: Offers everything from retail investing and savings to professional trading and B2B cross-border payments, creating a sticky ecosystem for both individuals and businesses.
- **Brand trust**: Over a decade of operation and a record of security and compliance in a region where financial instability is common.

## Strategic Focus
- **Expanding B2B and cross-border payments**: Bitso Business is a major growth driver, targeting remittances and corporate treasury needs across Latin America.
- **Deepening product integration**: Adding more traditional assets (stocks, ETFs) alongside crypto to become a comprehensive investment super-app for the region.
- **Geographic expansion**: Scaling within existing markets (Brazil, Colombia, Argentina) and potentially entering new ones, with a remote-first hiring model that spans Latin America and Europe.
- **Regulatory leadership**: Continuing to work with regulators to shape crypto policy in key markets, maintaining its compliant edge.

## Why Work Here
- **Mission-driven culture**: The company is explicit about "reshaping finance" and "financial freedom," attracting talent passionate about financial inclusion and crypto.
- **Remote-first, global team**: Bitso hires across Latin America and beyond, offering a remote environment with optional offices in Mexico City, São Paulo, and other hubs. "Work from anywhere. Make an impact everywhere."
- **Autonomy and ownership**: Core values include "Freedom with Accountability" and "Self-led" — employees are trusted to own their work and drive their own growth.
- **Fast-paced learning environment**: Described as a place where "you’ll grow faster than you’d imagined" due to the evolving crypto landscape and high sense of urgency.
- **Diverse and inclusive**: Explicit DE&I commitment with a globally distributed team that values diverse perspectives.
- **Engineering culture**: Strong emphasis on "Exceptional Hard Skills," "Continuous Innovation," and "Elegant Simplicity" in products and processes. The technical department is the largest (192 people, 26% of workforce).
- **Notable perks**: Competitive compensation in a high-growth fintech; opportunity to work on a "once-in-a-lifetime" challenge of reshaping finance.

## Sources
1. [bitso.com](https://bitso.com/)
2. [bitso.com/jobs](https://bitso.com/jobs)
3. [bitso.com/lp/careers](https://bitso.com/lp/careers)
4. [bitso.com/values](https://bitso.com/values)
5. [linkedin.com/company/bitso/jobs/](https://www.linkedin.com/company/bitso/jobs/)

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