---
title: 'Platform Experience Manager at MNTN'
canonical: 'https://feeny.ai/job/platform-experience-manager-mntn-united-states-vsfd9nskbved'
type: 'job'
last_seen: '2026-09-09'
---

# Platform Experience Manager at MNTN

- **Company:** MNTN
- **Location:** United States
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/mntn/jobs/8155213

## Job description

At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)

We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/.

We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.

So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.

We’re looking for a Platform Experience Manager to join our Platform Experience team at MNTN! As a Platform Experience Manager, you are the customer-facing subject matter expert (SME) for your assigned product domain, sitting at the intersection of our Engineering, Product, and Revenue teams.

Platform Experience Managers (PEMs) play a critical role in two directions. Externally, they bring deep technical knowledge directly to customers, getting them unstuck quickly and enabling them to get the most out of the MNTN platform. Internally, they act as the signal layer between the support queue and our Engineering and Product teams, surfacing how customers actually use the product, identifying trends, and translating that insight into improvements that protect revenue and drive adoption. The result: better products, stronger customer relationships, and a team that’s always learning from the people it serves.

## What You’ll Do

Customer & Revenue Support

- Intake, triage, and resolve customer technical inquiries through Intercom, email, and Zoom, providing clear, effective guidance to get customers unstuck and back to success
- Identify, reproduce, and escalate bugs and complex technical issues to Engineering with clear documentation, serving as a technical escalation point for Customer Success when issues put retention at risk
- Manage communication for active, customer-impacting platform issues, keeping internal teams and customers informed from first report through resolution via Slack, Intercom, and in-app messaging
- Represent the customer perspective throughout the product planning and release cycle, ensuring new features reflect real needs and known user behaviors before they ship
- Own the customer side of product launches from beta through release — identifying customers for product releases, coordinating customer and internal feedback forums, synthesizing insights for Product and Engineering, and preparing customers and internal teams for what's shipping
- Partner with Product, Product Marketing, and Enablement to develop launch materials, lead internal enablement sessions, and own customer communications for new releases
- Surface trends from the support queue and customer interactions as actionable feedback to Product and Engineering, helping inform roadmap decisions and platform improvements

What Success Looks Like

- Customers receive fast, effective resolution to technical issues and at-risk customers are retained through strong technical escalation support
- Product and Engineering teams receive consistent, high-quality signal from the customer base that meaningfully influences roadmap decisions and platform improvements
- New product launches are smooth and well-supported, with customers and internal teams fully enabled from day one
- You are recognized as the go-to SME for your product domain and a trusted expert to customers and a valuable thought partner to internal teams

## What You’ll Bring

- 3+ years of experience in a customer-facing technical role such as technical support, solutions engineering, platform enablement, or customer success
- Prior experience in AdTech or performance marketing
- Proven ability to troubleshoot complex platform issues, triage bugs, and communicate technical concepts clearly to both customers and engineering teams
- Clear and effective verbal and written communication skills, with the ability to adapt messaging for technical and non-technical audiences
- Strong cross-functional instincts, comfortable partnering across Product, Engineering, Revenue, and Enablement teams to get things done
- Highly organized with the ability to manage a high volume of concurrent issues and projects without losing attention to detail or follow-through
- A proactive, solutions-oriented mindset: you identify root causes, drive toward resolution, and bring structure to ambiguity

## About MNTN

Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.

MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.

Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.

#LI-Remote

## About MNTN

## Company Overview
- **One-liner**: MNTN is a self-serve connected TV (CTV) performance marketing platform that enables brands of any size to create, launch, and optimize TV commercials on premium streaming networks while measuring real conversions.
- **Entity Type**: Private (backed by individual investors including Ryan Reynolds; funding stage not publicly disclosed)
- **Headquarters**: Not publicly disclosed (fully remote company)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- Primary industry: Connected TV (CTV) advertising, performance marketing, ad tech
- Target customers: B2B – brands, agencies, and marketers of all sizes (two‑thirds of MNTN customers had never advertised on TV before using the platform)
- Mission/purpose: “Bringing unrivaled performance and simplicity to Connected TV advertising” – making TV ads as easy to run as search and social

## Products & Services
- **MNTN Performance TV Platform**: Self-serve CTV advertising platform with real‑time automated optimization, goal‑based media buying, and direct deals with 150+ premium streaming networks (Peacock, HBO Max, Bravo, etc.). Advertisers can launch campaigns in under an hour.
- **QuickFrame AI**: Integrated creative platform that instantly generates brand‑ready video commercials using AI from Google, ElevenLabs, and others. Allows creation from scratch or repurposing social/digital video for CTV.
- **Verified Visits Attribution**: Proprietary last‑click attribution system built for CTV that uses an identity‑agnostic graph to match commercials to households and accurately measure site visits, conversions, and ROAS. Integrated with Google Analytics and Rockerbox.
- **Creative‑as‑a‑Subscription™**: A subscription service that provides ongoing creative production for CTV ads.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Not disclosed (annual revenue not publicly available; funding rounds not publicly detailed)
- **Notable Investors/Partners**: Ryan Reynolds (investor and Chief Brand Officer) – [mountain.com/about/](https://mountain.com/about/). Partnerships include integrations with Google Analytics, Rockerbox, and LiveRamp. Direct deals with 150+ streaming networks.
- **Growth Signals**:
  - Named one of *Fast Company*’s Most Innovative Companies and *Next Big Things in Tech*
  - Featured on the cover of *Inc.*’s Best in Business Issue
  - Released QuickFrame AI 3.0 with major feature expansion (May 2026)
  - Expanded executive team in 2026 to support growth of Performance TV
  - Named Ad Age Best Places to Work 2024
  - One of the largest buyers of TV inventory in the US

## Competitive Advantages
- **Proprietary Identity Graph**: ID‑agnostic mapping of multiple signals for connected household devices – no reliance on cookies or a single data source.
- **Verified Visits Attribution**: Unique last‑click model that only credits MNTN when no other paid or organic referral is detected, providing true incrementality.
- **Real‑time Optimization Engine**: Evaluates hundreds of thousands of bid opportunities per second, analyzes more than a trillion behavioral signals daily, and drives over a billion optimizations per day – delivering 2x more conversions than other CTV platforms (self‑claimed metric).
- **Self‑Service + Expert Support**: Platform is fully self‑service but backed by dedicated customer service.
- **Low‑Risk Testing**: Advertisers can test CTV with affordable, low‑risk budgets; no requirement to run on linear TV.

## Strategic Focus
- **AI‑powered creative**: Continued investment in QuickFrame AI to make TV ad creation faster and more accessible.
- **Measurement & incrementality**: Emphasizing proprietary attribution and integrations with analytics platforms to prove TV ROI.
- **Premium content expansion**: Growing direct relationships with streaming networks and live sports.
- **Democratizing TV advertising**: Enabling brands of all sizes to access CTV with performance‑based buying.

## Why Work Here
- **100% remote** – work from anywhere you like (within the US) – [mountain.com/about/careers/](https://mountain.com/about/careers/)
- **100% healthcare coverage** – fully paid for employees
- **Competitive compensation** and **401(k) plan**
- **Flexible vacation policy** plus a **$2,000 annual vacation stipend**
- **Company‑wide 3‑day weekend every month** (every month has a three‑day weekend for all employees)
- **Free laptop** that is yours to keep after 6 months of full‑time employment (at manager discretion)
- **Flexible spending accounts (FSA)** and **access to coaching & therapy**
- Named **Ad Age Best Places to Work 2024** – culture based on quality, trust, ambition, and accountability
- Engineering culture: Job listings include Senior Data Scientist, Senior Software Engineer (ML, Performance Pacing, CDS), Staff Analytics Engineer, etc. – emphasis on machine learning, data, and platform engineering

## Sources
1. [mountain.com](https://mountain.com/)
2. [mountain.com/about/](https://mountain.com/about/)
3. [mountain.com/about/careers/](https://mountain.com/about/careers/)
4. [mountain.com/mntn-at-a-glance/](https://mountain.com/mntn-at-a-glance/)
5. [job-boards.greenhouse.io/mntn](http://job-boards.greenhouse.io/mntn)

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