---
title: 'Platform Operations Engineer at FreedomPay'
canonical: 'https://feeny.ai/job/platform-operations-engineer-freedompay-philadelphia-9xbtr556zwgx'
type: 'job'
last_seen: '2026-09-08'
---

# Platform Operations Engineer at FreedomPay

- **Company:** FreedomPay
- **Location:** Philadelphia, PA
- **Work type:** hybrid
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/freedompay/25687cfe-d074-4b0d-936b-9621f8165894

## Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. FreedomPay is seeking a Platform Operations Engineer to help the Platform Operations team maintain operational readiness as the company scales. This role is focused on automation and AI strategies to build and improve tools and processes that keep pace with FreedomPay’s growth. You’ll work closely with Platform Operations Analysts, engineering, and infrastructure teams to identify automation opportunities, apply AI-driven tooling to detect and resolve issues faster, and continuously improve how the team monitors the platform.

Primary Responsibilities

- Identify monitoring and performance optimization opportunities, implement improvements, and continuously optimize system monitoring.
- Conduct root-cause analysis for platform incidents, implement and maintain monitoring tools, and develop proactive strategies and solutions to prevent recurrence.
- Serve as an escalation point for complex technical issues related to platform and services performance and stability. Manage problems and coordinate escalation and resolution efforts, developing solutions that minimize business impact.
- Document procedure improvements and maintain detailed SOP and ARP documentation to support operational consistency and knowledge retention.
- Continuously build technical knowledge and act as a subject-matter expert across multiple platform areas, while maintaining strong relationships with stakeholders across FreedomPay.

Required Background and Experience

- BS degree in Computer Science or equivalent, or equivalent years of relevant experience.
- 4+ years of hands-on technical experience in highly available, high-throughput, web-based or transaction-processing environments.
- Strong problem-solving skills, with a track record of researching and applying the latest technological strategies to improve platform operations.
- Strong incident management, with a track record of driving issues to resolution and minimizing business impact.
- Excellent communication and organizational skills, with a strong sense of ownership and service.

Required Technical Skills

- Proficiency with an enterprise APM or observability platform (e.g., Dynatrace, Datadog, New Relic, or comparable) for monitoring and performance optimization.
- Experience with AIOps and ML-driven observability capabilities, including anomaly detection, alert correlation, and intelligent noise reduction, to surface issues earlier and shorten time to detection.
- Experience with log management and analysis tools such as Splunk or similar platforms.
- Experience with AI-assisted development and operations tools such as Claude (Anthropic) or similar platforms.
- Proficiency in scripting and automation, including PowerShell and/or Python, to support monitoring, tooling, and remediation work.
- Solid understanding of core networking concepts: firewalls, load balancing, and TCP/IP routing and switching.
- Working knowledge of modern technology infrastructure, including Kubernetes, Terraform, IaaS/PaaS cloud services, Azure, and VMware.
- Experience with Azure Logic Apps, Azure Functions, or Azure AI Foundry for automation and AI-driven workflows.
- Strong SQL / T-SQL skills.

## Preferred Qualifications

- Experience with payment processing systems or financial services.
- Knowledge of PCI policies and best practices.
- Experience mentoring and sharing knowledge with team members.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

## About FreedomPay

## Company Overview
- **One-liner**: FreedomPay provides a flexible, agnostic payment orchestration platform that connects commerce systems (POS, e-commerce, mobile) with 1,500+ third-party solutions to enable secure, omnichannel transactions.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: Philadelphia, Pennsylvania, USA (with a UK/Europe headquarters in London, England)
- **Founded**: Not publicly disclosed (company has over 20 years of history)
- **Founders**: Not publicly available

## Core Business
- Primary industry: Payment Technology / Commerce Platform
- Target customers: B2B, primarily mid-market and enterprise merchants across multiple verticals (retail, food service, hospitality, etc.)
- Mission or purpose statement: "We exist to help forward thinkers, fast movers, and next-level achievers unleash the power of pay to sell, manage, and grow like never before." [corporate.freedompay.com]

## Products & Services
- **FreedomPay Payment Orchestration Platform**: A SaaS-based platform that unifies POS, e-commerce, mobile payments, loyalty programs, and more into a single integration. Features include advanced security (PCI-validated P2PE, encryption, fraud prevention), real-time transaction processing (<600ms), and data-driven analytics. [corporate.freedompay.com]

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Over "billions of transactions managed annually" and 100% client retention at the enterprise level [corporate.freedompay.com]
- **Notable Investors/Partners**: Shake Shack, Klarna, Microsoft, JP Morgan, Foot Locker, Amazon, Citi, Worldpay, Lloyds Bank, Toast, Visa, and many more [corporate.freedompay.com/about-us/our-story]
- **Growth Signals**: Rapid expansion across 88 countries; announced global expansion to Europe and Asia; launched a rebrand to "Next Level Commerce™"; maintains a start-up mentality despite 20+ years of history. [corporate.freedompay.com/about-us/our-story]

## Competitive Advantages
- **Independent and agnostic**: FreedomPay is not tied to any single processor or payment method, giving merchants flexibility and freedom to adapt to new trends.
- **1,500+ integrations**: The platform connects to a vast ecosystem of POS, PMS, kiosk, web, and mobile solutions – a strong network effect.
- **Industry‑leading security**: Pioneered one of the first PCI‑validated P2PE solutions in North America, including EMV and NFC support.
- **Proven enterprise retention**: 100% client retention at the enterprise level demonstrates deep customer loyalty and value.

## Strategic Focus
- Continued global expansion (Europe, Asia) and deepening partnerships with major processors and merchants.
- Innovation in payment security, compliance, speed of integrations, business intelligence, and loyalty.
- Maintaining an open, agnostic platform that allows merchants to avoid vendor lock‑in and easily adapt to new payment trends.

## Why Work Here
- **Culture**: Described as a diverse, inclusive environment with a "start-up mentality" where everyone is all‑hands‑on‑deck. Employees are empowered to be their best selves. [corporate.freedompay.com/resources/blogs/life-at-freedompay]
- **Workplace Flexibility**: Flexible working environment offering remote and hybrid options depending on role (e.g., Select USA Remote Locations, London hybrid). [jobs.lever.co/freedompay]
- **Benefits**: Above‑market and comprehensive healthcare, company‑wide bonus plan based on shared performance, above‑market compensation, and strong emphasis on training and advancement. [corporate.freedompay.com/about-us/careers]
- **Growth Environment**: A rapidly growing company that attracts top talent – "talent attracts talent." Employees work with thought leaders and have the opportunity to grow into new roles as the company scales.

## Sources
1. [corporate.freedompay.com/about-us/careers](https://corporate.freedompay.com/about-us/careers)
2. [jobs.lever.co/freedompay](https://jobs.lever.co/freedompay)
3. [corporate.freedompay.com](https://corporate.freedompay.com/)
4. [corporate.freedompay.com/about-us/our-story](https://corporate.freedompay.com/about-us/our-story)
5. [corporate.freedompay.com/resources/blogs/life-at-freedompay](https://corporate.freedompay.com/resources/blogs/life-at-freedompay)

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