---
title: 'Platform Operations Specialist at Novisto'
canonical: 'https://feeny.ai/job/platform-operations-specialist-novisto-montreal-s7yae44kk1n8'
type: 'job'
last_seen: '2026-09-10'
---

# Platform Operations Specialist at Novisto

- **Company:** Novisto
- **Location:** Montréal, Canada
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-10
- **Apply:** https://novisto.com/company/careers/job-openings?gh_jid=4722441005

## Job description

Support the operational excellence of Novisto's ESG platform by structuring, validating, and maintaining complex ESG data and framework configurations. Apply deep platform expertise to ensure data quality, resolve complex configuration challenges, and collaborate with Customer Success, Product, and Engineering to deliver a scalable, accurate, and secure customer experience.

Your Responsibilities Will Include:

- Process, structure, and validate ESG and platform data to support framework implementation, configuration, and operational deliverables.
- Map and digitize ESG standards, questionnaires, and regulatory frameworks within the platform, ensuring structural consistency and data integrity.
- Perform quality checks and data comparisons to ensure platform content is accurate and up to date.
- Develop deep operational knowledge of the platform and become the internal reference on how specific functionalities behave and should be used.
- Act as the operational relay between Platform Operations and internal teams (Customer Success, ESG Analysts, Product, Engineering), turning platform questions into clear, actionable answers.
- Serve as a deep level of escalation for platform and configuration issues, qualifying and documenting them before Engineering engagement.
- Partner with Customer Success on complex cases requiring advanced platform expertise.
- Contribute to internal documentation, playbooks, and configuration best practices, and keep them current.
- Surface recurring operational patterns and issues to Product and Engineering to inform platform improvements.
- Follow the policies and procedures
- Respect and follow the established security controls
- Report any risk, incident or anomalous situation that could affect the security of Novisto or customer data

What we are looking for:

- 2–3 years of experience working on a SaaS product, including hands-on customer or internal support experience.
- Proven ability to investigate, qualify, and resolve product issues, and to know when and how to escalate.
- Comfortable working with structured data and spreadsheets, with strong attention to detail and data accuracy.
- Ability to learn a complex platform in depth and become the person others rely on for answers.
- Strong organizational skills, comfortable managing multiple workstreams with competing priorities.
- Strong communication skills (written and verbal), comfortable bridging technical and non-technical stakeholders.
- Experience with ESG data or sustainability reporting frameworks (GRI, CSRD/ESRS, CDP, etc.) is a strong plus.
- Bilingual (French/English) is a plus.

What we offer:

- Join an early-stage, well-financed company
- Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
- Contribute your knowledge and insights to increase awareness and knowledge of sustainability
- Flexible schedules
- Stock option plan

## About Novisto

## Company Overview
- **One-liner**: Novisto provides next-generation sustainability management software that empowers global enterprises to create value from their ESG strategy, data, and reporting.
- **Entity Type**: Private (Series C, raised in June 2025)
- **Headquarters**: Montreal, Quebec, Canada
- **Founded**: 2019
- **Founders**: Founded within the Innovation Lab of Diagram by a diverse team of innovation leaders and entrepreneurs in the technology and ESG space.

## Core Business
- **Primary industry**: Sustainability Management Software / ESG Data & Reporting
- **Target customers**: Global enterprises across industries (B2B), specifically sustainability and finance teams
- **Mission or purpose**: To drive corporate adoption of ESG best practices through transformative technology, enabling companies with strong sustainability practices to prevail in the long run.

## Products & Services
- **Sustainability Management Software**: A centralized platform for collecting, auditing, and reporting ESG data. Features include carbon management, ESG reporting, benchmarking against peers, and AI-powered insights. Described as "finance-grade ESG data" with embedded audit trails and approval workflows.
- **ESG Reporting & Disclosures**: Tools to navigate evolving regulatory landscapes, embed live data into reports, and align on narrative. Clients track an average of 700+ metrics per project, reporting an average 50% efficiency gain in submitting disclosures.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue of $20.0M (as of latest data); Total Funding of $56.2M
- **Notable Investors/Partners**: Backed by Diagram Ventures, Portag3 Ventures, Inovia Capital (lead in Series B & C), and White Star Capital (lead in Series A). Series C (June 2025) raised $27.0M led by Inovia Capital with 4 investors.
- **Growth Signals**:
  - Headcount of 124 employees, growing 13% YoY (+17 people)
  - Operates in 12 countries including UK, UAE, South Africa, France, and Turkey
  - 3 active job postings as of recent check

## Competitive Advantages
- **Domain expertise**: Deep ESG expertise combined with AI to improve disclosures and sustainability performance
- **Enterprise-grade data quality**: Finance-grade, auditable data with approval workflows, giving board, CFO, and investor confidence
- **Efficiency gains**: Clients report 50% average efficiency gain in submitting disclosures
- **Comprehensive solution**: Covers the full spectrum from carbon management to regulatory reporting to peer benchmarking

## Strategic Focus
- **Geographic expansion**: Presence in 12 countries with active sales leadership in UK, North America, and DACH region
- **AI integration**: Appointment of a Head of Artificial Intelligence signals deep investment in AI-powered features
- **Regulatory readiness**: Focus on helping enterprises navigate ever-evolving ESG regulatory changes
- **Carbon management**: Specific emphasis on carbon emissions measurement and management with decision-grade data

## Why Work Here
- **Culture & Values**: Emphasizes collaboration, honesty, innovation, continuous improvement, and customer success. Actively champions DEI, inviting team members to bring their authentic selves. Recruits diverse talent through structured, skills-based interviews to eliminate bias.
- **Work Environment**: Pet-friendly environment; year-round summer hours; 4 weeks vacation; unlimited sick days; healthcare spending account; stock options.
- **Engineering Culture**: 35 employees (24%) in technical roles. Tech stack includes TypeScript, microservices. Employee review on Indeed highlights "great work culture pays well," "relaxed work culture, supportive management," with management helping laid-off employees find new roles.
- **Office Policy**: Headquarters in Montreal, Canada (481 Viger Ave W); offices also in Toronto and US. Has employees across 12 countries, suggesting a hybrid/remote-friendly approach.
- **Notable Perks**: Stock options, comprehensive healthcare, flexible time off, DEI-driven environment.

## Sources
1. [novisto.com](https://novisto.com/) — Company homepage, product descriptions, metrics
2. [novisto.com/careers](https://novisto.com/company/careers) — Culture, values, benefits, DEI commitment
3. [linkedin.com/company/novisto](https://ca.linkedin.com/company/novisto) — Employee headcount growth, funding history, office locations, talent sources
4. [ca.indeed.com/cmp/Novisto](https://ca.indeed.com/cmp/Novisto) — Employee reviews and culture insights
5. [job-boards.greenhouse.io/novisto78](https://job-boards.greenhouse.io/novisto78) — Active job postings

## Other roles at Novisto

- [Customer Onboarding Manager](https://feeny.ai/job/customer-onboarding-manager-novisto-london-wrhg53bjs8y2) — London, United Kingdom
- [Sr. Product Manager](https://feeny.ai/job/sr-product-manager-novisto-london-tfvxysxb30xt) — London, United Kingdom
- [Director, Customer Delivery & Services](https://feeny.ai/job/director-customer-delivery-services-novisto-montreal-ehbh7xfjfka3) — Montréal, Canada
- [Product Manager, Sustainability Content & Methodology Governance](https://feeny.ai/job/product-manager-sustainability-content-methodology-governance-novisto-montreal-r31ajyx8t7dz) — Montréal, Canada
- [Enterprise Account Executive - London](https://feeny.ai/job/enterprise-account-executive-london-novisto-london-ts3nmz8rfzpm) — London, United Kingdom
- [Business Development Representative (UK)](https://feeny.ai/job/business-development-representative-uk-novisto-london-7cg5ra4sp356) — London, United Kingdom
- [Enterprise Account Executive - Toronto](https://feeny.ai/job/enterprise-account-executive-toronto-novisto-toronto-347v2m3ceyvt) — Toronto, Canada
- [Enterprise Account Executive - Montreal](https://feeny.ai/job/enterprise-account-executive-montreal-novisto-montreal-3jqbmtjdnmen) — Montréal, Canada
- [Platform Operations Specialist](https://feeny.ai/job/platform-operations-specialist-tide-berlin-th64njv5wvgf) — Berlin, Germany
- [Platform Operations Specialist](https://feeny.ai/job/platform-operations-specialist-gusto-inc-new-york-new-york-2q2rsfcq2csb) — New York New York, United States