---
title: 'Platform Ops Lead at Black Canyon Consulting'
canonical: 'https://feeny.ai/job/platform-ops-lead-black-canyon-consulting-bethesda-rcvtscej2ngw'
type: 'job'
last_seen: '2026-09-09'
---

# Platform Ops Lead at Black Canyon Consulting

- **Company:** Black Canyon Consulting
- **Location:** Bethesda, MD
- **Posted:** 2025-02-13
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/blackcanyonconsulting/jobs/6441440003

## Job description

Black Canyon Consulting (BCC)  is searching for Platform Ops Lead to lead Operations Support Engineer to join our DevOps and infrastructure team to support application developers and operations.  NCBI is located in Bethesda, Maryland.

NCBI is part of the National Library of Medicine (NLM) at the National Institutes of Health (NIH). NCBI advances science and public health by providing free access over the Internet to biomedical literature and genomic data, making it one of the 400 top most-visited sites in the world. NCBI has a diverse staff of smart, talented, and deeply technical people who collaborate to build critically valuable services for researchers, physicians, educators, students, and the general public. For example, NCBI develops and delivers PubMed, an index of over 29 million biomedical research abstracts; and maintains ClinicalTrials.gov, a database of over 400,000 clinical studies around the world.

The Systems & DevOps team is responsible for the efficient operation of infrastructure to run NCBI's many applications.  This includes providing convenient, scalable solutions for development, deployment, and operations across teams, languages, and cloud and on-prem environments.

This is a great opportunity to work on challenging problems in a technical, scientific, and goal-oriented environment. NCBI offers flexible working hours, remote options, on- and off-site training courses, and conference attendance and tuition reimbursement.

Duties and Responsibilities

- NCBI has built a modern DevOps platform based on GitLab and Kubernetes, and is looking to create a team of support engineers to assist internal developers with transitioning legacy software development and deployment to the new DevOps platform.  You would be the leader of our platform operations team.
- Identify and resolve operational problems in a micro-service environment
- Work with developers to resolve deployment and runtime problems
- Perform analysis and debugging work across multiple technologies
- Prioritize issues to keep applications within error budgets and meeting their SLOs
- Provide technical solutions to a wide range of problems and user requests
- Document process, procedures and SOPs by soliciting feedback and suggestions from team members
- Compile postmortems and action items to minimize future outages
- Interview other people for team member roles, and decide which ones to recommend for hire.
- Train new team members, and assist them with issues.
- Provide on-call support to NCBI's internal developers and other staff.

## Requirements

- BS degree in STEM or equivalent experience
- Customer-focused, team-oriented disposition
- Good systems debugging skills
- Comfortable with the Linux environment or UNIX CLI
- Experience with some programming or scripting language
- Have experience creating processes, procedures and SOP documentation
- General understanding of TCP/IP, HTTP, and related protocols
- Initiative to take ownership of tasks and drive them to completion
- Comfortable dealing with users with varying levels of IT knowledge
- Eager to learn new technologies
- Strong communication and soft skills to interface with customers, peers and management
- Good judgement, sense of integrity, and responsibility

## Preferred Experience and Skillsets

- Kubernetes, OpenShift, Cloud or Linux experience
- Experience with:
- Service Reliability Engineering in any capacity
- Linux systems administration
- Automated CI servers, especially TeamCity and/or GitLab
- Automation programming/scripting in any of: bash, Ruby, Python, Go, Java, Scala, Rust, C++, Perl
- Automated configuration management, such as Puppet, Ansible, Chef, bcfg2, cfengine, etc.  Puppet is preferred.
- Version control systems, especially git
- Service Mesh technologies (e.g., linkerd, Istio)
- Configuring or using monitoring and alerting technologies (TIGK stack, Grafana, Prometheus, OpsGenie)
- Confluence, Jira, and Microsoft Office suite
- GitOps tools, especially ArgoCD
- Google Anthos
- Understanding of:
- Linux internals (system calls, file systems, processes, etc.)
- Linux network configuration
- Linux application containerization, especially Docker
- Attached network storage technologies
- Cloud computing environment such as AWS, GCP or Azure
- Automated CI/CD pipelines
- Distributed systems design principles

## Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

We offer a competitive salary commensurate with experience and location. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

## About Black Canyon Consulting

## Company Overview
- **One-liner**: Black Canyon Consulting (BCC) is a privately held, woman-owned small business that delivers innovative program and IT management support services to federal research and development programs.
- **Entity Type**: Private (Woman-Owned Small Business, SBA-certified WOSB)
- **Headquarters**: Fairfax, Virginia, United States
- **Founded**: 2017 [bccdc.net](https://www.bccdc.net/)
- **Founders**: Manish Salhotra (Managing Director, Co-Founder) and Haley Esser (Principal / CEO) [sba.gov](https://dsbs.sba.gov/search/dsp_profile.cfm?SAM_UEI=WB3LFMA4KM45) | [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc)

## Core Business
- **Primary industry**: Federal IT consulting and program management support for life sciences, bioinformatics, tool development, and environmental sciences.
- **Target customers**: U.S. federal government agencies (e.g., NIH, HHS) and other R&D-focused organizations.
- **Mission/purpose**: “Integrity, Impact, Innovation” – providing agile, adaptive, customer-focused support to advance national missions. [bccdc.net](https://www.bccdc.net/)

## Products & Services
- **Program Management Support**: Strategic and tactical program oversight, administrative management, and consulting for federal R&D initiatives.
- **IT Management Support**: Custom computer programming, systems design, cloud engineering, DevOps, data engineering, AI/ML, and cybersecurity services.
- **Proprietary Technologies**: BCC leverages its own IT system tools, workflows, and a distributed network of consulting resources to deliver turn-key enterprise solutions. [bccdc.net](https://www.bccdc.net/)
- **GSA Schedule Holder**: Contract #47QTCA18D00JA, providing a streamlined procurement vehicle for federal clients. [gsaelibrary.gsa.gov](https://www.gsaelibrary.gsa.gov/ElibMain/home.do/contractorInfo.do?contractNumber=47QTCA18D00JA&contractorName=BLACK+CANYON+CONSULTING+LLC&executeQuery=YES)

## Market Standing
- **Valuation**: Not publicly available (private company).
- **Key Metric**: Annual revenue not disclosed; total funding not applicable (bootstrapped / organic growth).
- **Notable Investors/Partners**: No external investors; key certifications include WOSB, ISO 9001:2015, ISO 20000-1:2018, ISO/IEC 27001:2022, FISMA compliance, and SOC readiness. [bccdc.net](https://www.bccdc.net/)
- **Growth Signals**: LinkedIn reports 42 employees (+75% year-over-year growth), 65 active job postings on Greenhouse, and a +50% increase in job postings monthly/quarterly. [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc) | [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)

## Competitive Advantages
- **Certified Woman-Owned Small Business (WOSB)**: Provides set-aside contracting advantages in the federal market.
- **Deep Federal R&D Focus**: Over 125 years of combined experience in supporting NIH and other research programs.
- **Compliance & Security**: Holds multiple ISO certifications and FISMA, NIST, and PCI-DSS compliance, enabling work on sensitive government systems.
- **Agile Delivery**: Proprietary workflows and IT tools allow rapid, high-value execution for complex program needs. [bccdc.net](https://www.bccdc.net/)

## Strategic Focus
- **Current priorities**: Expanding support for NIH bioinformatics, data platforms (e.g., DailyMed, RxNorm, SRA), and AI/LLM initiatives. Actively hiring for roles like AI/ML Specialist, FHIR API SME, and Platform DevEx Engineer. [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)
- **Growth direction**: Continuing to secure federal contracts, growing the consulting workforce, and deepening capabilities in cloud, DevOps, and data science.

## Why Work Here
- **Culture**: Emphasizes “Integrity, Impact, Innovation” with a collaborative, mission-driven environment focused on supporting national research priorities. [bccdc.net](https://www.bccdc.net/)
- **Work location**: Most roles are based in Bethesda, Maryland (NIH campus) or Fairfax, Virginia. Remote/hybrid policy not explicitly stated but likely on-site or hybrid given federal client requirements.
- **Notable perks**: Opportunity to work on high-impact federal R&D programs (e.g., NIH’s National Library of Medicine), professional growth in a rapidly expanding company (75% YoY headcount growth), and exposure to cutting-edge technologies (AI, cloud, bioinformatics). [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc)
- **Engineering culture**: Strong focus on software development, DevOps, data engineering, and AI/ML. Teams are organized into divisions like Software Engineering, Platform & DevOps, and Information Engineering. [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)

## Sources
1. [bccdc.net](https://www.bccdc.net/)
2. [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)
3. [sba.gov](https://dsbs.sba.gov/search/dsp_profile.cfm?SAM_UEI=WB3LFMA4KM45)
4. [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc)
5. [gsaelibrary.gsa.gov](https://www.gsaelibrary.gsa.gov/ElibMain/home.do/contractorInfo.do?contractNumber=47QTCA18D00JA&contractorName=BLACK+CANYON+CONSULTING+LLC&executeQuery=YES)

## Other roles at Black Canyon Consulting

- [Contracts & Legal Operations Specialist](https://feeny.ai/job/contracts-legal-operations-specialist-black-canyon-consulting-bcc-q62403brefnw) — Bcc
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- [QA Analyst (CTG)](https://feeny.ai/job/qa-analyst-ctg-black-canyon-consulting-bethesda-snwnzqn23b1k) — Bethesda, MD
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- [Full Stack Developer – Wagtail CMS](https://feeny.ai/job/full-stack-developer-wagtail-cms-black-canyon-consulting-bethesda-6px5ydn9hsg7) — Bethesda, MD
- [Senior Windows Systems Administrator](https://feeny.ai/job/senior-windows-systems-administrator-black-canyon-consulting-bethesda-rm7ttb762h8n) — Bethesda, MD
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