--- title: 'Platform Reliability Engineer at Appnovation Technologies' canonical: 'https://feeny.ai/job/platform-reliability-engineer-appnovation-technologies-new-york-jgjq9qx2ffjs' type: 'job' last_seen: '2026-10-15' --- # Platform Reliability Engineer at Appnovation Technologies - **Company:** Appnovation Technologies - **Location:** New York, NY / Austin, TX / Miami, FL / Dallas, TX - **Posted:** 2026-09-30 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/appnovation/jobs/8859139002 ## Job description ## About us Appnovation is the AI Product Company. Headquartered in Vancouver, Canada, with teams around the world, Appnovation builds AI products, delivers enterprise AI and digital solutions, and co-invests with clients to bring new AI products to market. Open source has been the foundation of Appnovation's work since 2007, and it remains the foundation underneath every AI product the company builds today. Appnovation teams work with organizations in highly regulated industries, including global leaders such as Pfizer, Google and AstraZeneca, to help them adopt AI they can govern and own. We’re putting together a dedicated delivery pod to build and run an internal agent platform on AWS Bedrock AgentCore for a global life sciences client. The pod works as one team with the client’s engineers to deliver the platform other teams will build their agents on. In this role you make the platform visible and dependable. You’ll build the OpenTelemetry instrumentation, observability integrations, tracing, SLOs, alerting, and cost monitoring for token and compute spend. When an agent is slow, wrong or expensive, your work is how the team finds out and fixes it. This is a named-team engagement, so the person we propose is the person who starts. ## ROLE RESPONSIBILITIES - Instrumentation: Build OpenTelemetry instrumentation standards for agents, tools and platform services, and make it easy for teams to adopt. - Observability Integration: Connect AgentCore Observability and CloudWatch with the client’s existing observability tools (e.g., Datadog, Splunk, Grafana). - Tracing: Set up end-to-end tracing across agent steps, model calls, tool calls and multi-agent handoffs so issues can be traced to their source. - SLOs and Alerting: Define SLOs for latency, availability and error rates, and build alerting that is useful and not noisy. - Cost Monitoring: Track token usage and compute spend by team, agent and environment, with dashboards, budgets and alerts for unexpected spikes. - Incident Readiness: Write runbooks, support incident response and run post-incident reviews that lead to real fixes. ## QUALIFICATIONS - 6+ years in SRE, platform reliability or observability engineering, with strong hands-on AWS experience. - Hands-on experience with OpenTelemetry (SDKs, collectors, exporters) and distributed tracing. - Experience with Amazon CloudWatch and at least one enterprise observability platform (Datadog, Splunk, Grafana, New Relic or similar). - Experience defining and running SLOs, error budgets and alerting strategies. - Experience building cost visibility and FinOps reporting on AWS (Cost Explorer, CUR, tagging strategies). - Scripting and coding skills in Python, Go or TypeScript. - Clear communication and able to turn data into decisions for technical and non-technical audiences. ## PREFERRED QUALIFICATIONS - Experience monitoring LLM or agent-based applications, including token usage, latency and quality signals. - Familiarity with LLM observability tools (e.g., Langfuse, Arize, LangSmith) or AgentCore Observability. - Experience with infrastructure as code (Terraform or AWS CDK) for monitoring resources. - Experience in pharma, life sciences or another regulated industry. ## WHO YOU ARE - You want to know what’s happening in a system before a user tells you - You build alerts people trust and dashboards people actually open - You treat cost as a reliability concern, not an afterthought - You stay calm in incidents and focus on learning afterward - You work well inside a client team and build trust quickly - You have prior experience in consulting - Prior experience and connections in the Life Sciences industry is preferred Thank you for your interest in a career with Appnovation Technologies! Please note that only those selected for an interview will be contacted. At Appnovation, we recognize that diverse teams are the strongest teams. Diversity, Equity & Inclusion is not only something that we embrace - we celebrate it! We are proud to be an Equal Opportunity Employer and we encourage applicants from all backgrounds, lived experiences and industries to apply. Come join us at Appnovation, and learn more about how we stay true to our company values as we build better lives through better digital. Accommodations are available upon request throughout the recruitment process. ## About Appnovation Technologies ## Company Overview - **One-liner**: A global full-service digital partner that combines Strategy, AI, Experience & Design, Engineering and Managed Services to build AI-powered digital solutions for high-compliance industries. - **Entity Type**: Private (bootstrapped – no external funding rounds disclosed) - **Headquarters**: Vancouver, British Columbia, Canada - **Founded**: 2007 - **Founders**: Arnold Leung ## Core Business - **Primary industry/industries**: Digital services, technology consulting, full-service digital agency, managed services. - **Target customers**: B2B, Enterprise, mid-market, high-compliance industries (e.g., government, healthcare, financial services). - **Mission or purpose statement**: “Inspiring Possibility” – the company aspires to become a world leader in advancing businesses through digital means, with a focus on being customer-first, experience-led, and innovation-driven. ## Products & Services - **[Strategy & Consulting]**: Digital strategy, customer experience consulting, business transformation. - **[AI & Data]**: AI-powered solutions, data and analytics, machine learning integrations. - **[Experience & Design]**: UX/UI design, human-centered design, creative services. - **[Engineering]**: Custom software development, platform engineering, full-stack development. - **[Managed Services]**: Ongoing support, maintenance, and managed hosting; AI-powered managed services that transcend traditional maintenance. - **[Nearshore Delivery]**: High-compliance, agile nearshore teams based in regions like Latin America and Asia-Pacific for cost-efficient scaling. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: 400+ employees across 16 global offices - **Notable Investors/Partners**: MACH Alliance member, Google Public Sector Partner (with Data and Analytics expertise badge), multiple award wins (MUSE Creative Awards, Webby Awards, Communicator Awards, Horizon Interactive Awards). - **Growth Signals**: Opened new office in Kuala Lumpur, Malaysia (2023), expanded into São Paulo, Brazil (2021), acquired Wunderkraut Benelux (2016), and added new leadership appointments to global and regional teams (2022, 2025). ## Competitive Advantages - **Global presence with nearshore capabilities**: 16 offices worldwide and nearshore delivery options that provide regional proximity, speed, and cost-efficiency for high-compliance projects. - **Full-stack, end-to-end partnership**: Strategy, design, engineering, and managed services under one roof – reducing the need for multiple vendors. - **Deep expertise in high-compliance industries**: Focus on regulated sectors where security, compliance, and reliability are critical. - **MACH Alliance membership**: Certifies a modern, composable, and API-first approach to digital architecture. - **Award-winning culture**: Recognized as a Great Place to Work in multiple regions, with strong employee satisfaction and retention. ## Strategic Focus - **AI-first delivery**: Embedding AI across strategy, design, and delivery to unlock faster, smarter, and more human digital experiences. - **Expanding nearshore footprint**: Scaling nearshore teams to serve North American and European clients with cost-effective, compliant solutions. - **Growth in public sector**: Leveraging Google Public Sector partner status to win government and public-sector contracts. - **Continuous talent development**: Investing in upskilling employees through Appno-Academy and learning initiatives. ## Why Work Here - **Culture**: Employee-centric, inclusive, and innovative. The company states “our people are our top priority” and fosters a healthy, empowering environment. Nationalities represented span many countries, bringing diverse perspectives. - **Work model**: Hybrid/remote-flexible. Many roles are listed as remote, while some offices require in‑office presence. Typical time on-site is described as “None” on Built In, indicating strong remote flexibility. - **Notable perks**: - **Wellness Allowance** – financial support for physical and mental health. - **Me Days** – extra paid time off dedicated to well-being. - **Maternity, Parental & Menopause Support** – comprehensive resources and financial assistance. - **Appno-Academy** – a specialized learning hub for upskilling, plus ongoing Learning & Development initiatives. - **Global collaboration** – work on international projects with leading global clients, gaining exposure to diverse industries and markets. - **Engineering culture**: Focus on modern tech stacks, AI integration, and agile delivery. Positions like Sr. Manager/Director AI Software Engineer and Full Stack Developer suggest a strong emphasis on innovation and technical leadership. ## Sources 1. [appnovation.com/careers](https://www.appnovation.com/careers) 2. [appnovation.com](https://www.appnovation.com/) 3. [appnovation.com/about-us](https://www.appnovation.com/about-us) 4. [builtin.com/company/appnovation](https://builtin.com/company/appnovation) 5. 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